Todd Stratton
Todd Stratton at Med Center Mazda

Todd Stratton

Service Manager

Med Center Mazda

80 Drivers Mart Way
Pelham, AL 35124

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4.0
29 Reviews

Dealership Experience

33 yrs, 9 mos

Industry Experience

33 yrs, 9 mos

Languages Spoken

English English

4.0

29 Reviews

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29 Reviews of Todd Stratton

July 04, 2025

Dealership Rating
Employee Rating

In and out the door in less than two hours replacing trunk hinges . .thanks Doug More

by DOUGEBLEN
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Hobbs

July 03, 2025

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Med Center Mazda offers exceptional courtesy and convenience, creating a seamless, customer-friendly experience with timely service and professional care More

by pittmanj9400
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: James Hobbs

July 01, 2025

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Everyone is very professional and knowledgeable, my vehicle was fixed quickly and right the first time. Would highly recommend! More

by racej12
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: James Hobbs

June 25, 2025

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I recently brought my daughter’s car in for service and received a note stating it needed new tires. I called twice and left a voicemail for my service advisor to discuss the options—especially given the c More

by sddubrinsky
Service Communication
Recommend Dealer
No
Jun 30, 2025

Med Center Mazda responded

Hi there, Thank you for sharing your feedback. We’re very sorry to hear about the lack of follow-up and communication regarding your daughter’s recent service visit. That’s not the level of attentiveness we strive to deliver, and we completely understand your frustration. Your decision to take your business elsewhere is understandable, and we regret missing the opportunity to assist you properly. We genuinely appreciate you bringing this to our attention—it helps us identify where we need to improve. Should you choose to visit us again in the future, we hope to provide you the level of care and service you rightfully expected.

June 24, 2025

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Great help! They got my car in and out with no issues! Very kind and great attitude More

by jdthomaspgal14
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Recommend Dealer
Yes

Other Employees Tagged: James Hobbs

June 24, 2025

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Mercer is the best dealership experience we have ever had. Joey is the best salesperson. He is very knowledgeable about Mazda vehicles and is just an amazing human being. Our extended family has purchase More

by buck2372006
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Recommend Dealer
Yes

June 24, 2025

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Staff were unhelpful, unmotivated, and apathetic. Mechanics were the only employees happy to be there. More

by peterlpitman
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: James Hobbs

Jun 25, 2025

Med Center Mazda responded

Hi Peter, Thank you for your honest feedback. We’re truly sorry to hear that your experience with our team didn’t meet expectations. Our goal is to create a welcoming, helpful environment for every customer, and it’s clear we missed the mark during your visit. However, we appreciate you recognizing our mechanics—that means a lot to our service team. If you’re open to it, we’d welcome the opportunity to learn more about your visit so we can address this directly and work toward doing better. Please feel free to reach out to our GM, Chris Martin, at cmartin@medcentermazda.com. We appreciate your time.

June 19, 2025

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Employee Rating

Here for oil and filter change. Tires rotated. Had video of work done. No complaints More

by Bev
Recommend Dealer
Yes

Other Employees Tagged: James Hobbs

June 19, 2025

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Employee Rating

Scheduling the appointment was easy and quick. The work to be done was explained and the price was not very high. More

by ADCDESK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Hobbs

June 18, 2025

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I received the video after I checked out. The video stated recommended repairs. Horrible service More

by renaewash
Service Price Transparency
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Service Time
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Recommend Dealer
No

Other Employees Tagged: James Hobbs

Jun 23, 2025

Med Center Mazda responded

Hi there, Thank you for your feedback. We're sorry to hear about your experience and understand how frustrating it can be to receive recommended repair information after you've already checked out. That’s not the level of service we aim to provide. We’d appreciate the opportunity to look into what happened and make it right. Please reach out to our GM, Chris Martin, at cmartin@medcentermazda.com, so we can better understand the situation and work toward a resolution. Your satisfaction is important to us, and we’re committed to improving based on your input.

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