Todd Swenke | Page 3

I’ve interacted with my fair share of car salesman and dealership, most of which have been less than positive. That is not the case with Mohammed and the team at Gosch Ford in Temecula. Mohammed was k dealership, most of which have been less than positive. That is not the case with Mohammed and the team at Gosch Ford in Temecula. Mohammed was kind, engaging and I did a great job of navigating my interests and the interests of the dealership and finding a dr that we could all be happy about. Thank you as well to Todd for working with me to get a deal done. More

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I’ve never had an easier experience buying a vehicle. The staff was knowledgeable and helpful. Thanks Todd! The staff was knowledgeable and helpful. Thanks Todd! More

by johntaverna Verified Customer Verified Customer

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Had an outstanding experience buying my Ford Expedition Max. Todd and Mo were awesome helping us get best deal for our car. Never felt pressured and really appreciated their advise and knowledge .! Thank Max. Todd and Mo were awesome helping us get best deal for our car. Never felt pressured and really appreciated their advise and knowledge .! Thank you Mo :) More

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Tim was a joy to work with and showed us all vehicles we were interested in and was very helpful in selecting the perfect Ford for us! were interested in and was very helpful in selecting the perfect Ford for us! More

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Tim McCullough was absolutely amazing, he was very transparent and honest with me. I will be back to purchase my next vehicle from him and Gosch Ford Temecula. transparent and honest with me. I will be back to purchase my next vehicle from him and Gosch Ford Temecula. More

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Had an absolutely great experience doing business and receiving customer service from Tim. I will be back again for sure. Thanks Tim and Todd receiving customer service from Tim. I will be back again for sure. Thanks Tim and Todd More

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UPDATE: See latest review. Update: Chas Sudol has righted some wrongs and for that I have updated my rating to a higher score. It does not change the experience I had prior Update: Chas Sudol has righted some wrongs and for that I have updated my rating to a higher score. It does not change the experience I had prior but it at least eases my mind as to the safety and well-being of my vehicle. Thank you Chas. This dealership put me through xxxx with my most recent purchase of a Pre-Owned certified vehicle. This is the second time I have had a bad experience here and will not be returning for future purchases. I had my vehicle for less than a week before returning with a leak underneath my car, a strong smell of gasoline, and the car running very poorly (which I mentioned during test drive and was told it’s just how larger vehicles drive and that I’m just used to driving my hybrid fusion). My CERTIFIED vehicle from Gosch Ford had a broken catalytic converter, all the clamps underneath the car were broken, and service overfilled my coolant by 2-3 inches, causing it to leak. After bringing my car back to see what was going on, it took 5 days for the used sales department to call me because the service advisor was off for a couple days so I get that… but my car was in service for 2.5 weeks and not once did service call me with an update of what was happening. I called and left voicemails, sent texts asking for updates, not a single time was a call or text returned. After trying and trying and trying for some communication, I had to drive myself to the dealership after just having surgery a week prior just to be able to get some answers. I was told several things that made the situation worse, #1 being “due to the extensive amount of miles you put on the car since you bought it, the catalytic converter probably went out” , NOTE: I live 1 mile away from this dealership and had only put 50-60 miles on it since I bought it, but from day one including the test drive I mentioned the smell of gasoline and the poor driving ability, I also can’t be to blame for the broken clamps and overfilling the coolant causing the leak.I was also told that it looked like a 3 inch rock kicked up and broke it. I would have known if this happened… #2 being that “ford is going to take care of these repairs complimentary” yet I already had the manufacturer warranty and paid $3500 for the extended warranty which means this was not complimentary. I paid out of pocket for these repairs in advance. Ford DID pay a locksmith to make a second key fob for my vehicle and when he came out to make the key, HE told me more about my vehicle and it’s features than anyone during my sale did. There was never a car tour on how to use everything when I purchased, yet a third party locksmith took the time out of his day to show me the features the car had that I had no idea about. I was never told to add my car to ford pass to get my pass points so here I am a month later with no points trying to figure out where they are. Thankfully the new car sales department helped me through this, and helped me set up CarPlay which I was told was wireless but ended up needing a cord. Although the car eventually got fixed after 2.5 weeks, every aspect of this deal was bad. The car should have NEVER been certified in the condition it was in, there should have been communication between the used sales department and the service department about the issues that were brought up, there should have been communication from the dealership to me regarding the status and condition of my vehicle, the dealership should not have tried to blame the customer for the issues they sold the car with, they should have done a tour of the car with its features, etc. There are so many more things I can say about how bad this experience is but I’m sure by now this review is too long. I do want to highlight the following people who we’re not involved in this mess and DID help me and provide great customer service: 1. Kyle and Jesse at new car sales department 2. Stuart with financing 3. Landon with new car sales department More

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Very friendly from the start, with no pressure and they were very helpful with our needs. were very helpful with our needs. More

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Mr Swenke and his team always take care of me! They make the process simple and easy, I’m thankful for the team and I’m leaving very happy with my new car!!! They make the process simple and easy, I’m thankful for the team and I’m leaving very happy with my new car!!! More

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Made my day! Tim was great. Financing from Todd was a breeze! I will definitely be back. Tim was great. Financing from Todd was a breeze! I will definitely be back. More

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