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Todd Thoma
Todd Thoma at Brown's West Branch Ford, LLC

Todd Thoma | Page 2

Service Advisor

Brown's West Branch Ford, LLC

305 Tidewater Drive
West Branch, IA 52358

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4.9
32 Reviews
4.9

32 Reviews

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32 Reviews of Todd Thoma

October 29, 2026

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Buying a truck from was easy with no pressure from the sales personal. Dylan was very easy to work with and very accommiodating. Very helpful with all the paper work. Very friendly laided back atmospher More

by vince.ottaway
Recommend Dealer
Yes

Other Employees Tagged: Dylan Deshler

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October 27, 2026

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I had great service, very friendly and prompt. I called and was able to get in the same day. More

by ian-law
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Service Time
Service Communication
Recommend Dealer
Yes
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Oct 29, 2026

Brown's West Branch Ford, LLC responded

Same-day appointments aren't always possible, but we're happy we could make it happen for you! Thanks for the kind words about your visit and for recognizing the friendly service. We appreciate you bringing your Ford to us and hope to see you again!

October 26, 2026

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Good experience in a brand-new facility. Very nice building and the upgrade was needed for customers! More

by carol-seaman
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Jessica Hudson

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Oct 29, 2026

Brown's West Branch Ford, LLC responded

Carol, we couldn't be happier to have the new facility open and welcoming customers! It's a big investment in the future of Brown's West Branch, and we wanted the improvements to make a real difference for the people who visit us. Thanks for sharing your thoughts and for trusting us with your Ford. We're glad you enjoyed the experience!

October 23, 2026

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Brown's West Branch Ford had an impressive team of employees in every aspect of the service visit. Very good at communicating what I needed to know and wonderful personalities all around. More

by lindaslovik
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hudson

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Oct 26, 2026

Brown's West Branch Ford, LLC responded

Linda, there's nothing better than hearing that the people made such a positive impression. We want you to feel comfortable, informed, and genuinely welcomed whenever you visit. Thanks for recognizing the care and personality Todd, Jessica, and everyone bring to their work. We're happy to have earned your confidence!

October 22, 2026

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We appreciate the good professional service and checking what else was needed/Great job everyone More

by DOLORESLEEPER
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Jessica Hudson

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Oct 26, 2026

Brown's West Branch Ford, LLC responded

Dolores, we appreciate you recognizing the extra attention to your vehicle. Thanks for the kind words and for trusting us with your Ford!

October 17, 2026

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They were so accommodating! Great customer service! Everyone was so friendly and helpful. Had a recall and they came and got my Bronco when it had to go back to get the work don More

by KIMBERLIEGROTE
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hudson

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Oct 19, 2026

Brown's West Branch Ford, LLC responded

Kimberlie, we're happy we could take the extra trip off your hands and make getting that recall completed a little easier. We know bringing a vehicle back for additional work isn't always convenient, so we appreciate the opportunity to help make it as hassle-free as possible. Thanks for the kind words and for trusting us with your Bronco!

October 17, 2026

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An extraordinarily responsive dealership. The sales crew is excellent, but it's the service crew that keeps me returning. Todd Thoma is an excellent service writer, stayed on top of all o More

by CHIEF1120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Figge, Jessica Hudson

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Oct 19, 2026

Brown's West Branch Ford, LLC responded

Some of those unusual vehicle issues can really put a service department to the test, and we're glad Todd and Rex were able to work through them and get your Ram back on the road. It's especially nice to hear that the communication and loaner helped make things easier along the way. We appreciate the recognition for both our sales and service departments, and thank you for continuing to put your trust in us!

October 16, 2026

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Pleased with the service except my tires are not aired to the manufacturers suggested air pressure. Was wondering if they were checked. More

by K_scoggins
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Service Communication
Recommend Dealer
Yes
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Oct 19, 2026

Brown's West Branch Ford, LLC responded

Thanks for bringing this to our attention. We're glad you were pleased with the service overall, but we certainly understand your question about the tire pressures. We would be happy to have you stop back in so we can make sure everything is where it should be. We appreciate the feedback.

October 15, 2026

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I called with a last-minute problem, they were able to get me in right away and quickly took care of it! Awesome service. More

by jsalemink
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hudson

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Oct 19, 2026

Brown's West Branch Ford, LLC responded

It's never fun having a vehicle problem pop up unexpectedly, so we're happy we could get you right in and take care of it without a long wait. Thanks for counting on us when you needed a hand. We appreciate the great review!

October 12, 2026

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Accommodating Respectful . If you need your vehicle by a certain time for a specific purpose they will do all they can to make that happen More

by mombock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hudson

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Oct 15, 2026

Brown's West Branch Ford, LLC responded

We know there are times when getting your vehicle back on schedule is especially important, and we're always happy to do what we can to accommodate that. It's nice to hear you felt respected and that we were able to work around your needs. Thanks for trusting us with your Jeep!

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