Tom Bennett | Page 12

Extremely pleasant and feeling of being cared for experience each time I visit. From the receptionists to the service individuals, to the managers, each visit is positive plus the good care my car ge experience each time I visit. From the receptionists to the service individuals, to the managers, each visit is positive plus the good care my car gets- from steering wheel protected from grease, floor mats followed by a car wash. I highly recommend this dealer More

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I’ve been a customer of Lexus of Wayzata for 17 years and 3 Rx’s. Tom Bennet? The best! A great dealership in service and I won’t go anywhere else. 3 Rx’s. Tom Bennet? The best! A great dealership in service and I won’t go anywhere else. More

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Had a windshield replaced due to chip and subsequent crack. Service was prompt, rental car was available and service people organized and personable. Car was ready the same day. crack. Service was prompt, rental car was available and service people organized and personable. Car was ready the same day. More

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Great group to work with, from sales dept (Jake) to service dept (Tom B). A shout out to Anne as well. Second vehicle purchased. Thanks! KO service dept (Tom B). A shout out to Anne as well. Second vehicle purchased. Thanks! KO More

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Best Lexus dealership ! Knowledgable employees who do everything they can to keep Lexus owners happy ! Polite, speedy service. Great waiting area. They do it right! everything they can to keep Lexus owners happy ! Polite, speedy service. Great waiting area. They do it right! More

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Kristine, who was my service coordinator, was great. She is the only reason this rating isn’t a 1 star review. She was professional, courteous, responsive and listened to what I was looking for. She is a is the only reason this rating isn’t a 1 star review. She was professional, courteous, responsive and listened to what I was looking for. She is a gem. On the not so great side of things, there has been a decline in this dealership’s service over the past few visits. For this visit the parts department forgot to order the necessary part resulting in a delay. Also they did not perform the complimentary wash following service and the technician who brought my car to me did not greet me or open the door or acknowledge me at all. These may seem like trivial observations but they are indicative of the change in service that I have experienced over the past year with this dealership. It is a shame as this dealership was such a high quality location and now we have lost faith in it and likely will take our business elsewhere. More

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I worked with Tom Bennett for my 2016 GX460 Lexus SUV and he was great. Very considerate and helped my family out. Thanks, Tom. Matt S. he was great. Very considerate and helped my family out. Thanks, Tom. Matt S. More

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Tom Bennett has been nothing short of GREAT to work with. He's knowledgable, friendly, and truly cares. Highly recommend Tom and Lexus of Wayzata! He's knowledgable, friendly, and truly cares. Highly recommend Tom and Lexus of Wayzata! More

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I had a great experience when I brought my Lexis in for service. I'm not sure of the names of the men that helped me but they were awesome! Helpful, polite, and they communicated the time it would take t service. I'm not sure of the names of the men that helped me but they were awesome! Helpful, polite, and they communicated the time it would take to complete the service clearly and accurately. Thank you guys! More

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Tom discussed the service needed and answered my questions. The work was done promptly in the time he stated. It was a great experience working with Tom! questions. The work was done promptly in the time he stated. It was a great experience working with Tom! More

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