Tom Bennett | Page 15

Lack of full disclosure I needed a new alternator. I had checked at O'Reilly for the price of a new one ($210 with a lifetime warranty) and a re-manufactured one (around $1 I needed a new alternator. I had checked at O'Reilly for the price of a new one ($210 with a lifetime warranty) and a re-manufactured one (around $100). I decided to just have Lexus install theirs as they had one in stock (about $310 part only). I was ok paying an extra $100 for a "new" one from Lexus considering I already had scheduled my normal maintenance appointment before the alternator problem came up. As I was paying, I noticed that my bill showed "re man" next to the alternator part. It turns out they did not put in a new part but instead a re-manufactured part and it only has a 1 yr parts warranty. I was not informed, prior to the work being completed, that the part being installed for $310 was a used part. Oh...but they assured me that it was a Lexus certified re-build...is that supposed to give me confidence for $200 more? I am more than disappointed in this experience. Normally, my experiences have been exceptional but, not this time. More

by MikePlymouth Verified Customer Verified Customer

Report | Print

Timely and efficient As always, the work on my car was done in a timely manner. I had no issues to report when I arrived, so the normal checking was done and whatever my c As always, the work on my car was done in a timely manner. I had no issues to report when I arrived, so the normal checking was done and whatever my car needed was completed. More

by TKAPPLEMAN Verified Customer Verified Customer

Report | Print

Always great service! To date, we have purchased two Lexus vehicles from Ignacio and will look to him for help when it is time for another. Ignacio has always provided wond To date, we have purchased two Lexus vehicles from Ignacio and will look to him for help when it is time for another. Ignacio has always provided wonderful service and follow-up, never taking a "hard sell" approach. Fantastic job--thank you! More

Report | Print

Ignacio @ Lexus of Wayzata I have purchased or leased 4 Lexus from Ingnacio. Buying a new car is not my favorite thing to do, but he first time I worked with Ignacio, I felt co I have purchased or leased 4 Lexus from Ingnacio. Buying a new car is not my favorite thing to do, but he first time I worked with Ignacio, I felt comfortable. He is not pushy and works to find you the car you need and works to get you the best price. I am from southern Minnesota and drive up to work with Ignacio. More

Report | Print

Service service service The team goes above and beyond to anticipate and exceed customer needs. They knew exactly what was important to me. My second car and definitely not m The team goes above and beyond to anticipate and exceed customer needs. They knew exactly what was important to me. My second car and definitely not my last! More

Report | Print

Best experience I've ever had when buying a car Throughout my life I have been known as a bit of a car enthusiast having owned something in excess of 100 vehicles. It doesn't make me an expert but c Throughout my life I have been known as a bit of a car enthusiast having owned something in excess of 100 vehicles. It doesn't make me an expert but certainly gives me incite into a good and/or bad experience. Most of my experiences would probably be rated a 3+ on a 0-5 scale. I must admit this is the only time I honestly could rate our purchase a 5+ for so many reasons. Lexus of Wayzata is an awesome and friendly facility. Ownership, sales and finance made us feel like we were family. John MacEachern, better known as "Mac", assists in every way possible. I would sing his praises and all of this listed to anyone looking for a new or certified pre-owned vehicle. More

Report | Print

The best experience ever in buying a car!!!! This was our first experience with Lexus of Wayzata and what a pleasure it was! John Mac is THE BEST !!!!! Not to mention what a beautiful dealership This was our first experience with Lexus of Wayzata and what a pleasure it was! John Mac is THE BEST !!!!! Not to mention what a beautiful dealership it is. From the initial meeting to the minute we walked out the door with our new vehicle, we were so well taken care of. They thoroughly explained everything about our vehicle and answered all of our questions. I would highly recommend going to Lexus of Wayzata to all of our family and friends. They have a new customer for life in us! Also, a big thanks to Ann, Tom, Becky & Chris! More

Report | Print