Tom Cat | Page 2

Lost Pines Toyota responded

Thank you so much for your glowing five-star review! We are thrilled to hear that you had a fantastic experience at Lost Pines Toyota. Providing excellent customer service is our top priority, and we're delighted that Jimmy was able to make your visit pleasant with his politeness and courtesy. We understand how important it is for customers to feel comfortable and not pressured during the car-buying process, and we're glad that our team lived up to your expectations. Our commitment to transparency and integrity is unwavering, and we're happy to hear that you didn't experience any pushiness or shady practices during your visit. We appreciate your willingness to travel from Round Rock, even amidst Austin rush hour traffic, to visit our dealership. It means a lot to us that you found the experience worth the effort. Rest assured that we'll continue to maintain the high standards that earned your trust, and we look forward to being your go-to dealership for many years to come. Thank you for recognizing our efforts in providing great service and for your kind words. Your satisfaction is our greatest reward, and we're grateful for the opportunity to serve you. If you ever need anything in the future, please don't hesitate to reach out. Safe travels, and thank you for choosing Lost Pines Toyota!

Lost Pines Toyota responded

Thank you for taking the time to share your feedback about your experience at Lost Pines Toyota. We are delighted to hear that Quince Brown made your visit exceptional and left such a positive impression on you. As a team, we strive to provide outstanding service to every customer, and it warms our hearts to know that we succeeded in making your visit memorable. Your kind words mean a lot to us, and we will make sure to pass on your praises to Quince Brown. We believe that our staff's dedication and knowledge make all the difference in creating a positive and enjoyable car-buying experience. We also appreciate your honest feedback regarding our Parts department. As we continuously aim for excellence in all aspects of our dealership, we take your comments seriously. If you would like to contact us with the concern, we will address this matter internally to ensure that we improve and provide a seamless experience for all our customers. Thank you once again for choosing Lost Pines Toyota, and for trusting us to be a part of your journey. If there's anything else we can do to enhance your experience or if you have any further suggestions, please don't hesitate to reach out to us directly. We look forward to serving you even better in the future and hope to see you again soon.

Lost Pines Toyota responded

Thank you so much for your outstanding five-star review! We greatly appreciate your kind words and are thrilled to hear about your positive experience with our team, specifically Eddy and Tom Cat! We take great pride in providing friendly, courteous, and professional service to all our customers. We understand the value of your time and we're delighted that your wait time was significantly reduced during this visit. It's fantastic to know that our team was able to promptly and efficiently service your truck, ensuring a quick and hassle-free experience for you. Your satisfaction and feedback are incredibly important to us, and we'll continue to strive for excellence in delivering exceptional service. We'll be sure to pass along your appreciation to Eddy, Tom Cat, and the rest of our Service Department team. Should you have any further needs, questions, or concerns, please don't hesitate to reach out. We're always here to assist you and provide the best service possible. Once again, thank you for choosing our Service Department and for your glowing review. We truly value your business and look forward to serving you again in the future. When booking your next appointment, be sure to check out our service coupon page, for extra savings!

Lost Pines Toyota responded

Thank you so much for taking the time to share your delightful experience with Sebastian! We greatly appreciate your kind words and the 5-star rating. It's wonderful to hear that Sebastian provided you with exceptional service during your recent interaction. Sebastian's patience, helpfulness, and non-pushy approach are truly commendable. We believe that making informed decisions is crucial, especially when it comes to significant purchases, and it's fantastic to know that Sebastian answered all your questions and gave you the time you needed to think it through. Moreover, we're thrilled to hear that Sebastian went the extra mile by reaching out to wish you a happy anniversary. Going above and beyond for our customers is a core value we strive to uphold, and we're glad that Sebastian's thoughtfulness left a lasting impression. We'll make sure to pass along your feedback to Sebastian and the rest of our team. Your kind words serve as a great motivator for us to continue delivering outstanding service to all our customers. Once again, thank you for choosing our services and for sharing your positive experience. If there's anything else we can assist you with in the future, please don't hesitate to reach out.

Lost Pines Toyota responded

Thank you so much for taking the time to leave us a fantastic five-star review! We truly appreciate your kind words and are thrilled to hear about your wonderful experience with our Lost Pines Toyota family. It's great to know that our LPT family was able to provide you with excellent service throughout your interaction. We pride ourselves on having patient and helpful staff members, and we're glad that all our departments met and exceeded your expectations in these regards. Your kind words have been passed along to Lost Pines Toyota Family, and they serve as a tremendous motivation for us to continue delivering exceptional service to all our valued customers. Thank you once again for choosing so. many of our services and for sharing your positive experience. We look forward to serving you again in the future!

Lost Pines Toyota responded

Thank you so much for your 5-star review! We will share this with Michael and our Lost Pines Toyota family, to let them know to keep up the amazing work.

Lost Pines Toyota responded

Charlie joins us in thanking you for your generous feedback and we hope you're enjoying your new RAV4! If there's anything you need, you know who to call. Until next time, take care! - Lost Pines Toyota Team

Lost Pines Toyota responded

Liz, your loyalty to our business and Quince speaks volumes! We are extremely proud to have Quince on our team and he will be very pleased to hear about your review. Enjoy your new 4Runner and we look forward to serving you on your next visit. Also, follow us on social media for the latest news and service specials. Sincerely, Lost Pines Toyota Team