Tom Coward
Tom Coward at Smythe Volvo Cars

Tom Coward | Page 30

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

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4.9
537 Reviews

I've been with Smythe Volvo since 1991 and have over thirty years experience in the automotive industry. The best part about working at Smythe Volvo is the local business feel of the company. Knowing almost every customer who walks into the shop is a great feeling. My favorite Volvo of all time was the C30. It was a small, fast and super-fun 2 door hatchback with a turbo 5 cylinder engine. When not at Smythe Volvo, you can find me kayaking or fishing somewhere in New Jersey.

4.9

537 Reviews

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537 Reviews of Tom Coward

April 26, 2021

Dealership Rating
Employee Rating

Tom Coward and the entire Service Team are exemplary and totally trustworthy - they are the reason why we've been very happy Smythe Volvo customers for decades. More

by chase newhart
Recommend Dealer
Yes
Apr 30, 2021

Smythe Volvo Cars responded

We appreciate you posting this great review. Tom has been with us for 25 years and has a wealth of experience and knowledge. Thank you for choosing Smythe through the years

April 22, 2021

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Employee Rating

Mark did a great job helping me make the right decisions for my car to get serviced and then Charles did a great job ensuring it got fixed well. Thank you Smythe! More

by jjdoyle78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 30, 2021

Smythe Volvo Cars responded

Mark is a true professional and always puts himself in our customers shoes. Charlie is a master tech and a master of skill. Thank you for taking the time to complement them. It is greatly appreciated.

April 21, 2021

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Comparing my short time at Smyth to a dealership on Long Island (where I am from and currently am having work done) is a total different experience. I am wishing I drove back 1.5 hours back to Smyth right n More

by WGB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tina Dewald , Ryan - Mechanic

Apr 30, 2021

Smythe Volvo Cars responded

Thank you for taking the time supposed these encouraging words. I’m sorry you’re having the experience you are with your dealership. If you have any questions about the work being done please reach out to our service manager Regina. Thanks again for the review.

April 20, 2021

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The staff at the service is always polite and get the service done quickly. They keep you updated with all service information and maintenance recommendations for the car. The option of a loaner is great More

by KR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 26, 2021

Smythe Volvo Cars responded

We are fortunate to have such a great team. Reading reviews like yours are very rewarding to all of us. Thank you for taking the time to share your experience and thank you for choosing Smythe Volvo to have your vehicle serviced

April 20, 2021

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Appointment went off without incident. Loaner car was ready as promised. No delays or hidden charges. Very pleased . Will definitely be back again when needed More

by Saltysdad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 26, 2021

Smythe Volvo Cars responded

Thank you for taking the time to share your experience. The points you mention are a must for us for every service experience we provide to our customers. We appreciate your business and your kind words.

April 19, 2021

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Tom is always courteous and accommodating. I have had my Volvo’s serviced at Snythe for years. I appreciate their efficiency as well as their honesty. More

by Tara Canfield
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tina Dewald

Apr 26, 2021

Smythe Volvo Cars responded

We appreciate your loyalty and your kind words. Tom Coward is a strong member of our team and consistently does a great job and being courteous and accommodating to our service customers. Thank you for choosing Smythe Volvo to service your vehicle.

April 08, 2021

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Employee Rating

Smythe Volvo Service department is outstanding. They are true professionals. I have utilized them for not only my Volvo but other brand vehicle as well, and have never come away disappointed. Thank you to T More

by Virginia M.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 16, 2021

Smythe Volvo Cars responded

This is a wonderful review and thank you for taking the time to share these kind words. Outstanding is what we are striving for and Tom Coward is excellent at achieving this. It is great to see you mention that you bring your other vehicle to us as well. We service all makes and models and our technicians are masters at all car brands. We look forward to seeing you the next time around and thank you for choosing Smythe Volvo.

April 07, 2021

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Employee Rating

This is a very well run dealership, with really friendly employees who honestly want to be helpful through every step. As a woman, I especially appreciate the conversations I have had with the mechanics wh More

by Kate RS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Doug MacAdam , Dina Thomson, Had an excellent conversation with mechanic, Ryan.

Apr 16, 2021

Smythe Volvo Cars responded

Regina and her whole service and parts team are really special. Thank you for taking the time to point that out. We are fortunate to have customers as kind as you.

April 05, 2021

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Employee Rating

Excelente sevice and dealership team. Smythe Volvo crew are profesional and trustable. They take care of your care as if it was their own and they give you all the help that you need to make your service a More

by jmordil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 16, 2021

Smythe Volvo Cars responded

Thank you and you are “our own”. Excellence is what we strive for and it is rewarding to read your words. Thank you for your business and thank you for choosing smythe Volvo to purchase and service your Volvo.

March 08, 2021

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Employee Rating

Always great service here. Tom and Regina accommodated me first thing in the AM for an emergency despite me not having an appointment. Then again the next day when the necessary part came in for the repair. More

by mhoney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Regina Krauza

Mar 08, 2021

Smythe Volvo Cars responded

Thank you for sharing your experience of Tom, Regina and our service department. We appreciate your business.

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