Tom Coward
Tom Coward at Smythe Volvo Cars

Tom Coward | Page 29

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

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4.9
537 Reviews

I've been with Smythe Volvo since 1991 and have over thirty years experience in the automotive industry. The best part about working at Smythe Volvo is the local business feel of the company. Knowing almost every customer who walks into the shop is a great feeling. My favorite Volvo of all time was the C30. It was a small, fast and super-fun 2 door hatchback with a turbo 5 cylinder engine. When not at Smythe Volvo, you can find me kayaking or fishing somewhere in New Jersey.

4.9

537 Reviews

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537 Reviews of Tom Coward

May 17, 2021

Dealership Rating
Employee Rating

Purchased my 2013 at this dealership and will only use their service center. Everyone is polite courteous and always so helpful. Highly recommend them thank you More

by Jeancimbalak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 26, 2021

Smythe Volvo Cars responded

Thank you for the fantastic review of our service department. It is rewarding for all of us to read your comments. We appreciate your kind words and your business.

May 15, 2021

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Employee Rating

We’ve been doing business with Smythe Volvo since 1998. From day 1, the team at Smythe has been nothing short of awesome. Whether it’s sales or service, each interaction has been professional and informati More

by MikeLovesSmythe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 26, 2021

Smythe Volvo Cars responded

This is fantastic and thank you for the compliments. 23 years is a long time. We are very fortunate to have customers like you that we consider family.

May 13, 2021

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Employee Rating

The dealership is top shelf. Most recently, I had my Volvo in for a tire rotation. They also washed the car and vacuumed out the interior. Tires were bagged and placed into the trunk. 5 stars! Speci More

by mdschmidt56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Regina Krauza

May 13, 2021

Smythe Volvo Cars responded

Five stars! Wonderful. Thank you for the detail in your review. Our service staff is really the best and Tom Coward is a big part of that. We appreciate your kind words and your business.

May 06, 2021

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Always a great experience at Smyth Volvo.Tom in the Always a great experience at Smyth Volvo. Tom in the service department handled my service issues perfectly and described exactly what was being done More

by Paul M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 13, 2021

Smythe Volvo Cars responded

Thank you Paul for this terrific review of Tom and our service department. We have a great team in service and thank you for pointing it out. We appreciate your business and we appreciate your loyalty.

May 05, 2021

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Employee Rating

Easy - the best dealership in the universe. I have purchased a few cars from Smythe, new and used over the years, and they are just an exceptional group. More

by donalmast
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 13, 2021

Smythe Volvo Cars responded

Best dealership in the universe! That is quite a compliment and thank you. We appreciate your loyalty throughout the years and we are fortunate to have customers like you.

May 02, 2021

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Employee Rating

Great team at Smythe, KJ is my “go to” guy! Full of knowledge and extremely professional, Kyle is always cognizant of my needs, my budget and my time! Don’t hesitate to go there for a no nonsense car b More

by TC764
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Doug MacAdam, Paul Leary, Kyle Jackson , Stephen Badian, Dina Thomson

May 03, 2021

Smythe Volvo Cars responded

This a great recommendation and some kind world words for Kyle. Thank you for taking the time to share of your experience. We hope you have many safe and happy miles in your new car.

May 02, 2021

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I purchased my S90 pre-owned from Smythe Volvo. Sam was very friendly and helped me secure a good deal. Gave my car for the 30K service. Interior cleaning wasn't done to satisfaction but overall great serv More

by Sharan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Regina Krauza , Sam Shehata

May 03, 2021

Smythe Volvo Cars responded

Thank you post this review about Sam and thank you for the feedback as well. We will reach out to you to set up a time to have your interior redone.

April 30, 2021

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Employee Rating

Very clean ,and nice facility. Entire Staff very knowledgeable and professional. Don't know how to make a new car purchase any easier car was ready when promisef More

by Gdea
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Flanagan, Sean Flanagan, Kyle Jackson , Ernest Gomez

Apr 30, 2021

Smythe Volvo Cars responded

This is how we want people to see our facility and staff and thank you for pointing it out. We appreciate your business.

April 29, 2021

Dealership Rating
Employee Rating

As Always Smythe are experts in handing car services, they have demonstrated in multiple instances. Service team - Tom, Mike and others are experts and they help you to do it right! Good Job Smythe More

by Dalton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Watson

Apr 30, 2021

Smythe Volvo Cars responded

This is a wonderful review of our service department and we appreciate you taking the time to post it. We look forward to seeing you the next time around and thank you.

April 26, 2021

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Employee Rating

Smythe is without doubt the best auto dealer/service I have ever experienced. They are always pleasant, courteous, efficient, and complete, and the quality of everything is at the top. More

by dalaw42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 30, 2021

Smythe Volvo Cars responded

Thank you very much for this fantastic review. Regina and her team really are the best, I must agree with you. We appreciate you taking the time to post this review and we appreciate your business.

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