Tom Liddle | Page 10

Superb, professional, and hassle free service Marty and his team of salesmen like Mark A. are excellent. Everyone over at North End Mazda/ Subaru were patient, knowledgeable, and easy going. We pl Marty and his team of salesmen like Mark A. are excellent. Everyone over at North End Mazda/ Subaru were patient, knowledgeable, and easy going. We plan to come back for any of our future cars. This place has honest and informative people. More

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Auto Purchase Excellent Experience with Mike Pinto as our salesman and Tom Liddle as financial.. All were more than helpful and courteous and our purchase of a CX-7 Excellent Experience with Mike Pinto as our salesman and Tom Liddle as financial.. All were more than helpful and courteous and our purchase of a CX-7 Mazda proved one of the best buying experiences of an automobile we have had in our aging years. Would recommend to anyone. More

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Perfect car buying experience I haven't bought a large amount of cars in my lifetime, but I have spent a good amount of time researching cars as well as going to dealerships. One o I haven't bought a large amount of cars in my lifetime, but I have spent a good amount of time researching cars as well as going to dealerships. One of the reasons that I never felt as comfortable going to a dealerships is that I didn't want to have to play the game of price haggling or pressure from the sales team. I just want to go, learn a little about the model I am interested in and take a test drive. I had looked into this dealership after visiting several others (most towards the top of the list from dealer rater for Mazda's) and immediately liked where I was when I arrived. It is not the flashiest of showrooms, instead it's a simple place with great sales people with which I interacted with 3 total. All of them were great and none of them pushed the car on to me at all. The main contact I had was Mark Atkinson who I had contacted earlier through email. He spelled it out for me, explained the differences between the models and really let me decided which was best for me, even if it wasn't the higher priced model (I ended up going with the touring as opposed to grand touring for my needs.) Not once did he try to push me into buying or steer me towards something expensive, he really seemed to want to help me find the car that was right for me. He did it all with a smile as well. I liked that there weren't sales people huddled in the parking lot waiting for me to pull up, greet me and start barraging me with questions. It was a very laid back atmosphere in a beautiful part of the state. I should also say, that if you are looking to test drive a car, this is the perfect place as the traffic is light and there are plenty of longer roads around. At the the end of the day I locked in the purchase of my car 3 hours after getting there and was happy to do so. It was a great car buying experience and if I need to get another Mazda, this will be the first place that I will go to or recommend. Make sure to ask for Mark. More

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Friendly, no hard sales The cars I looked at were presented accurately. I was shown two cars within my price range with the features I wanted by Frank Lajoie. The dealership The cars I looked at were presented accurately. I was shown two cars within my price range with the features I wanted by Frank Lajoie. The dealership also promised to cover a loan fee for changing the terms after closing. One star off for not thoroughly cleaning the car before I brought it home. More

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North End Mazda... No Nonsense Mazda This is the second Mazda CX-9 that I bought from North End Mazda in the past three years. The dealership is small and friendly and they don't waste y This is the second Mazda CX-9 that I bought from North End Mazda in the past three years. The dealership is small and friendly and they don't waste your time with the typical sales pitch. Even though there are two Mazda dealerships within 12 miles of my home (one of which is 2 miles away), I will keep going to North End Mazda even though it is 70 miles away. My sales person, Mark Atkinson, is a true professional. He gave me his best price right from the start and I bought the car 10 minutes later. Honest, straight forward and looking to build a long-term customer relationship based on trust. Jesse Manning, like Mr. Atkinson, tries to make the car buying experience as efficient and comfortable as possible. On a scale of 1 to 10, they are a 15. More

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Amazing sales team! I was very nervous about buying a new car... the last time I bought something new, it was 1995 and a different world. Mark, Andrew, and Tom were phe I was very nervous about buying a new car... the last time I bought something new, it was 1995 and a different world. Mark, Andrew, and Tom were phenomenal in both their attention to my needs and my time constraints, as well as my financial situation. Living in a tight economy makes buying anything expensive something of a worry; being a single mother of four in a tight economy makes buying just about anything over $500 absolutely terrifying. This team worked together efficiently and seamlessly, and got me into my car within 24 hours of walking through the door, and made me so comfortable with the experience that I never flinched. I'm recommending this group to anyone who asks... and with absolutely no reservation. More

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Purchased Mazda CX-5 in May 2014 I am nearly a year late on posting this review and I feel bad but I kept forgetting. This is especially egregious because I think I tormented poor Ma I am nearly a year late on posting this review and I feel bad but I kept forgetting. This is especially egregious because I think I tormented poor Mark A. with my indecisiveness. I started looking at cars in December 2013 (mostly only because Mazda had a program where if you test drove or bought a vehicle they donated volunteer hours to nonprofits which I thought was pretty awesome). I had so many different SUV's and cars I was thinking about that it took me months to pick one. I explained at the outset to Mark that I had no intention to buy until later in the year and he was totally fine with that. He let me test drive the car without him which I think is HUGE. I feel kind of uncomfortable test driving a car with a salesman - trying to come up with random chit chat for the duration of the ride because I typically do more than just drive it up and down the street. Mark even offered after the test drive that if I wanted to take it out and do some errands some morning to get a better feel for it in action I could do that. I have NEVER heard of a dealership offering that before. I ended up researching and test driving the Sub. Crosstrek which I thought was too low to the ground, the Honda CRV which was also shorter and I didn't like how the dash was set in and I thought harder to read, the Toyota RAV 4 and the Hyundai Tuscon. Only Prime Toyota let me take the car out by myself and only on the 2nd trip after I told the dealership that Mazda/Mark let me do it so they gave one to me while I had my Yaris serviced. Due to the extraordinary number of recalls that occurred for my Yaris in spring of 2014 I ended up speeding up my research process. I probably visited Mark 5 times between December and the purchase as I tried to figure out pricing and trade in. He was always very honest and up front with me, even if it meant telling me things I didn't want to hear. He has the patience of a saint. Once I decided on the Mazda CX-5 we figured out they didn't have what I wanted in stock so he took down my specifications and researched for a few days to find what I wanted from another dealership so they could bring it up. I had intended to buy a 2014 but thanks to his work it ended up working in my favor to buy a 2015. He got me a great price on my trade in - on the higher end of the scale. So thankful for their help including Tom in finance. Also - I LOVE the car. Seeing as how this has turned into the endless winter and we are living a real life version of Frozen, I can't even begin to say how wonderful this car has been in the snow and everything Mark told me about it was true. LOVE this car and kind of love North End for helping me out with it. OH - also back in September I ended up with a nail in my tire and since it was my first visit they removed the nail and patched it for free and gave me a free oil change (I think they do the first one free for everyone). But I still appreciated it. More

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Phenomenal Experience! We had a fantastic experience leasing our brand new 2015 Mazda 3 at this dealership with the help of Mark Atkinson. We were seriously considering fou We had a fantastic experience leasing our brand new 2015 Mazda 3 at this dealership with the help of Mark Atkinson. We were seriously considering four cars (the ford fusion, kia optima, mazda 3 and subaru legacy). North End was the first dealership my wife and I went to. The attention was great; we were greeted with a friendly smile, and given the opportunity to drive multiple mazda 3s (the s and i models), as well as the Mazda 6. The cars were brought out for us and were pre-warmed. While we waited for the car to warm, they offered us beverages and allowed us to wait inside. We were given an overview of each car prior to heading out on our test drive, and Mark gave us the option of testing the cars out for as long as we wanted to get a good handle on their driving feel (which was a nice touch). In addition to the Mazdas, we were also able to test drive the Subaru Legacy and the Subaru Impreza, again without restrictions. Upon finishing our test drive, we were honest with Mark and told him that we were still in the research phase of the process, which he completely understood and welcomed. He told us to contact him at any time with any questions whenever we were ready to move forward (i.e. no pressure to buy right then and there) and he told us that he wasn't going to spam us with email or call us incessantly (which we appreciated). This attention to customer service was even more appreciated following our experience at other dealerships - at the kia dealership we visited, the sales person was extremely pushy, neglected to pay much attention to my wife as a customer (his attention was mostly focused on me - to the point where my wife wasn't even given his business card - completely off-putting to my wife) and then came straight out and asked what it would take for us to sit down and start the paperwork - even though we had told him we were not in it to buy the car that day and that we were still in the research phase; when we went to the Ford dealership, we didn't get the salesperson's name and he didn't even ask for ours, he just went and fetched the fusion we were considering - didn't even warm it up for us or bothered to walk us through the settings of the car). Unsurprisingly, we went back to Mark a few days later for a longer test drive of the Mazda. Again, Mark offered to have us drive the car for as long as we wanted, and we drove the car all over for at least an hour (highway, backroads, etc, to fully run it through the paces); once it was confirmed that we absolutely loved the 3's features and feel on the road, we started the purchase process. Again, Mark went above and beyond for us - the negotiation of the purchase price of the Mazda we wanted was uncomplicated - he even offered to show us the invoice for the car to show us how much the dealership payed for the car - again, a nice touch. We negotiated the car price to the invoice price, chose our color and options, and started to work the numbers, at which point Tom Liddle got involved (Who was also very helpful and easy to work with). We inquired about leasing rather than buying, to which they were most helpful as this was my first lease ever. They were upfront with the money factor, how putting a down payment or not would affect the monthly price, and so on. They answered all my questions about the lease, such as gap insurance, excessive wear and tear, the fee for extra mileage, etc. We agreed on a term for the lease that would work for our budget, and that was that. Over the course of the next 4 days, Mark was extremely responsive to my emails. And, although we originally told Mark that there would be no trade as we had other plans for my old car, in the end, we sold my old car to the dealership and that was a smooth process too, to which we got a value for my old car that was fair - we may have gotten a higher price if we shopped it around, but the convenience and ease of working with North End made up for the price difference. They cut us a check and now we have extra money in our pockets that we can use monthly to pay for our new Mazda, which we love. When we went to pick up our new car, Mark introduced us to the service department, told us about their Rewards program (which is a pretty nice additional benefit), and offered to help us from here on out with anything else he could assist with (service appointments, questions about the car, etc). They also offered to cancel the registration on my old car for free to save me the hassle of dealing with the RMV myself (priceless as MASS RMV is the biggest time suck in existence). Overall, extremely satisfied with the entire process; at no point did I feel like I was being swindled, taken advantage of, or tricked into a bad deal - Mark and his team were all very transparent throughout the entire process . Thank you Mark! More

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David was awesome!!! David went above and beyond! He was super knowledge on the Mazda 3! I picked it up the day before my birthday and he had a birthday balloon, cupcakes, David went above and beyond! He was super knowledge on the Mazda 3! I picked it up the day before my birthday and he had a birthday balloon, cupcakes, and a a bow on my car!!! Made me feel like the day was all about me! If it wasn't for him Im not sure I would of been as confident buying my car. Thank you David for being the best Saleman I've met this far!!!! More

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Great Experience at North End Mazda GREAT experience at North End. Mark Atkinson absolutely went the extra mile to get me the exact car I wanted at a great price. . I had planned to "l GREAT experience at North End. Mark Atkinson absolutely went the extra mile to get me the exact car I wanted at a great price. . I had planned to "look" at the Mazda 6 in anticipation of purchasing a car in the Spring of 2015 but was sold on the car and the Dealership by Mark and bought within 10 days. Mark and his colleagues all worked together to make it a wonderful experience. I will definitely recommend North End. More

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