Tom Lombardo
Tom Lombardo at Germain Toyota of Columbus

Tom Lombardo | Page 2

Business Manager

Germain Toyota of Columbus

5711 Scarborough Blvd
Columbus, OH 43232

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rated
133 Reviews

Hi, my name is Tom Lombardo; Business Manager here at Germain Toyota of Columbus. I joined the Germain team in March of 2015 bringing with me sales experience from Harley Davidson and the Real Estate market. I believe in a pressure-free sales process and finding the best package to protect you and your family’s investment not only now but for your future purchases. I was Born and raised in Columbus, OH GO BUCKS! As you can tell one of my favorite things is the Ohio State Buckeyes as well as the fall season. I graduated from Pickerington Central, CSCC and Franklin University. In my free time, I enjoy spending time with family and friends. The most played songs on my playlist are anything by Tim McGraw and mostly anything else Country. I enjoy relaxing to these sounds in my favorite vacation spot which is any place with sunshine, beach and cold drinks. My favorite Toyota is the TRD PRO 4Runner, I like this vehicle so much I just had to purchase one in 2018. I'm always here to assist you.

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133 Reviews

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133 Reviews of Tom Lombardo

October 29, 2021

Dealership Rating
Employee Rating

Chaz was so easy to work with and helpful. The entire experience was very positive. We highly recommend Chaz! More

by Chabot
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chaz Caldwell

Nov 01, 2021

Germain Toyota of Columbus responded

We appreciate your business and kind recommendation. Please let us know if you need anything further. Best Regards, D'Lacy Stith General Manager

September 08, 2021

Dealership Rating
Employee Rating

A very knowledgeable group people. They have excellent pricing. It was an overall a great experience. I was happy they had my car in stock. No one tried to sell me anything I didn’t need. More

by C.Floyd
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: AJ Castin

Sep 13, 2021

Germain Toyota of Columbus responded

Thank you so much for sharing your experience with Germain Toyota of Columbus. We want every experience to be “five stars”! We appreciate you and for taking the time to leave us this positive feedback! Best Regards, D'Lacy Stith General Manager

September 07, 2021

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Employee Rating

Chaz was great in helping me get my new car. Made the process quick and easy and was helpful getting me exactly what I wanted out of a new car. I would highly recommend. More

by Alex
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Sep 08, 2021

Germain Toyota of Columbus responded

We appreciate you leaving this positive feedback and look forward to working with you again in the future. Best Regards, D'Lacy Stith General Manager

September 07, 2021

Dealership Rating
Employee Rating

Where should I start, after not finding what I was looking for in 2 Toyota’s I decided to check out Germain Toyota. When I first went there the sales guy I met with was amazing and made everything eas More

by D
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Asher Puri , Ashiqur Rahman

Sep 14, 2021

Germain Toyota of Columbus responded

It is wonderful to know that your salesperson provided you with a quality sales experience. We are disappointed to learn that your overall experience was not the quality experience we work hard to deliver to all our guests and apologize for any misunderstandings. First and foremost, we would not accept any associate to not be accepting of a family dynamic. We do offer a playroom area that allows for one parent to visit with their children if they wish. It is never our intention for the offer of this option to be offensive. During the process, you had purchased the interior and exterior protection which we had already applied to your vehicle and were unable to remove once you changed your mind. When this was explained to you, you were understanding and left our dealership happy with your experience. Best Regards, D'Lacy Stith General Manager

Sep 14, 2021

D responded

First I would like to say thank you for reaching out to me. I didn’t not make up my mind about the interior and exterior protection but was told I couldn’t remove it cause the Fanacial manager showed me a text that he has already asked them to do it. So I didn’t want to make that an issue. Yes I was happy I got the car I needed and I didn’t want one bad moment to change my whole mood. Nways all I ask is family is welcomed and no one should be annoyed with people who have little kids or show they they annoyed. I was bringing business and I just wished that Tom was not annoyed with my children. And I was never told about a playroom Nways appreciate you reaching out to me. Thanks

September 04, 2021

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Employee Rating

The process was fast and easy. Not stressful at all. The staff was great!! Great car buying experience ! More

by ericaskeaton72
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Demetrius Davis , Linda Edwards, D'Lacy Stith

Sep 07, 2021

Germain Toyota of Columbus responded

Congratulations on your new ride. We appreciate your business and know you will enjoy the ownership of your new Toyota. Best Regards, D'Lacy Stith General Manager

September 04, 2021

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Employee Rating

I’ve had good experiences with Germain Toyota either through purchasing new or certified vehicles, and working with the service department, nothing negative. I appreciate them working with me. More

by cmcc3642
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Luci Green

Sep 07, 2021

Germain Toyota of Columbus responded

Your continued business and positive feedback mean so much to us all. We look forward to our continued relationship and providing you with the quality service you have come to expect. Best Regards, D'Lacy Stith General Manager

May 18, 2021

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Employee Rating

I had a very good experience. Tanesha was great to work with and so was Tom Lombardo. Only reason I dropped a star was the KBB trade in amount was incorrect (low) and I actually had to show it to them on m More

by Vaune440
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tanesha Dixon

May 19, 2021

Germain Toyota of Columbus responded

Hi, we here at Germain Toyota are very happy to have provided you with such a positive experience! We sincerely thank you for the positive review, and look forward to seeing you again soon! Best Regards, D'Lacy Stith General Manager

January 23, 2021

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Employee Rating

My wife and I had a great experience dealing with this dealership! I will definitely be back when it is my turn to upgrade my car! More

by 2019highlander
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Righteous Bridges, Greg Coby, Kaleb Murray

Jan 25, 2021

Germain Toyota of Columbus responded

Thank you for your kind words and for taking the time to leave us this 5-star review. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future. Best Regards, D'Lacy Stith General Manager

January 07, 2021

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Employee Rating

Tanesha was extremely knowledgeable and helpful without being pushy. She made my used car purchase quick, organized, easy and enjoyable. I’m very happy to have worked with her on my deal. If I’m ever an More

by eawhite01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tanesha Dixon

Jan 08, 2021

Germain Toyota of Columbus responded

We are happy to hear that you got exactly what you wanted out of your car-buying experience with Tanesha at Germain Toyota. We wish you safe travels in your previously loved car and hope to assist you again in the future. Best Regards, D'Lacy Stith General Manager

December 31, 2020

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Employee Rating

I was provided excellent Service from the new car and used car teams. I purchased a used vehicle for my daughter and leased a new SR5 for myself. More

by Sonsoferie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Quinton Stewart, Buddy Travis

Jan 04, 2021

Germain Toyota of Columbus responded

Thank you for your business. We are happy our team was able to assist and find the perfect vehicles to meet your needs. Best Regards, D'Lacy Stith General Manager

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