Tom Lood | Page 45

Tom Lood in service was FANTASTIC. I am a longtime Mercedes Benz owner, my S-Class heat went out during the first snowfall of the season!! I was not in my home area and decided to visit the closest Mercedes Benz owner, my S-Class heat went out during the first snowfall of the season!! I was not in my home area and decided to visit the closest MB dealership for help, Tom immediately treated me as if I was their best customer, even though this was my first visit to this dealership. Tom set me up with a loaner vehicle and had my car fixed the following day!! Thank you Tom for providing outstanding service! More

by brettnovack Verified Customer Verified Customer

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Fast, efficient and polite, over all a good experience. Eddie/Tom were great to work with Eddie/Tom were great to work with More

by MAB0 Verified Customer Verified Customer

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Appreciate completion of the work on time and the use of a loaner. Thank you a loaner. Thank you More

by MARYJOPRIGGE Verified Customer Verified Customer

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Tom was a great service advisor, Authaus did an excellent job washing my car for a simple service! job washing my car for a simple service! More

by JSK5599 Verified Customer Verified Customer

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Good when it comes to regular service, when you have engine issues, terrible service work. engine issues, terrible service work. More

by ALHUBJER Verified Customer Verified Customer

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Very professional Advisor was thorough and the service and car wash were done in a timely fashion and car wash were done in a timely fashion More

by hazelbramson Verified Customer Verified Customer

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This dealership always gets me in for my annual service in a timely and efficient manner. in a timely and efficient manner. More

by anneceisel Verified Customer Verified Customer

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Terrible, terrible and terrible. On Wednesday 10/6/2021, I received an advertisement stating that they can change oil within 60 minutes with a coupon. Thus, I made the appointment and I dropped off my car I received an advertisement stating that they can change oil within 60 minutes with a coupon. Thus, I made the appointment and I dropped off my car at 9 am on Thursday 10/7/2021 accordingly for Service A. I also informed the serviceman that there is a minor noise from the back and needs to be checked. He suggested that we don't need to do it because it will cost me $198 which I accepted. He also suggested that I do four more things including replacing engine air filter, drain break fluid, perform cooling service, and replace wiper which I also agreed. The estimated total cost was $921.36. However, the job was not done at 4:31 pm on Friday. Instead, I got the message at 4:31 pm stating that I need to fix five more items immediately with additional cost of $3,040. In addition, there are five more items need to be done with additional cost of $1,997. I went there simply for an oil change. The regular price is $226. However, I was asked to do a big job with a price tag of $5,858. What a robbery!!! Plus, the noise is getting nosier now. I simply don't know what they did with the car after I refused to accept those services. BTW, I never received the coupon discount either. More

by WANGXUN56 Verified Customer Verified Customer

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Special key.was lost that unlocks the tire was lost at the dealership. I was asked to pay 60plus dollars to replace that key. I do all my servicing at the Dealer. I do not know how I could have lost that the dealership. I was asked to pay 60plus dollars to replace that key. I do all my servicing at the Dealer. I do not know how I could have lost that key and I actually I never seen the key or knew where they stored it? More

by GARYLUNDSBERG Verified Customer Verified Customer

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Appointment was easy to make. They took the car on time and completed the work when estimated. Also explained the work done and not necessary. and completed the work when estimated. Also explained the work done and not necessary. More

by hthomaswatkins Verified Customer Verified Customer

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