Tom Lood
Tom Lood at Autohaus on Edens

Tom Lood | Page 48

Service Advisor

Autohaus on Edens

1600 Frontage Rd
Northbrook, IL 60062

Contact Me
4.9
731 Reviews

I have enjoyed 26 years of working as a Mercedes Benz rep and assisting our customers with their automotive needs. I feel a genuine feeling of satisfaction and happiness knowing I have helped people needing assistance and being able to put a smile on their face.

Dealership Experience

13 yrs, 8 mos

Industry Experience

38 yrs, 3 mos

4.9

731 Reviews

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731 Reviews of Tom Lood

April 27, 2021

Dealership Rating
Employee Rating

Great Sevice appointment. They took care of my car very fast and did a beautiful job thanks again to tom for getting everything set up and taken care of. Brett More

by BRETTANDERSON900
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

April 24, 2021

Dealership Rating
Employee Rating

A great group of guys that Autohaus that you can trust. Always doing the right thing for their customer base. Number 1 on my book More

by SSPECTOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

April 24, 2021

Dealership Rating
Employee Rating

During routine maintenance appointment, a damaged tire was found. Service dept ordered the wrong replacement tire. This caused a 7 day delay. Service failed to send bill for tire to insurance despite havi More

by SNEEZIEDOC
Friendliness
Recommend Dealer
No

Other Employees Tagged: Philip Gagerman

April 16, 2021

Dealership Rating
Employee Rating

Tried to do service that wasn’t needed. And it’s the 2nd time that this fraud was attempted. I will try not to use your service center again. More

by MIKE@BRICKELLBAYARUBA.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

April 14, 2021

Dealership Rating
Employee Rating

Good experience with Tom Lood. Always professional and helpful with my car. Promptly answers my questions and always responds. I am always pleased with the service that I receive. More

by MARIBETH.DECEMBER
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

April 12, 2021

Dealership Rating
Employee Rating

I received a coupon the following week after my appointment for alignment and was told I couldn’t be refunded. In order to keep my warranty do I have too have it serviced thru a dealership? Btw.. T More

by TINAMARIEKIRST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Not sure who I spoke to regarding the alignment

April 10, 2021

Dealership Rating
Employee Rating

Always friendly, customer-oriented and overall wonderful service. I especially appreciate Tom Lood and how helpful and goes above and beyond each time I take my car in for service. More

by ChrysoulaE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Prem Parikh

April 09, 2021

Dealership Rating
Employee Rating

Tom Lood in the service department provides outstanding service. I had to visit twice for the same problem, and Tom and his team took the time to resolve the issue. Highly recommend Autohaus for service. More

by joeshin2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

April 08, 2021

Dealership Rating
Employee Rating

Mr. Lood is always nice and helpful. He is the main reason I keep coming back to Autohaus. I never wait too long and my vehicle runs great. More

by DHDALLY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

April 07, 2021

Dealership Rating
Employee Rating

Todd was great to work with. He is very friendly and does a good job explaining the work that needs to be done. I highly recommend him when you need your Mercedes serviced. More

by jbabi26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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