I have enjoyed 26 years of working as a Mercedes Benz rep and assisting our customers with their automotive needs. I feel a genuine feeling of satisfaction and happiness knowing I have helped people needing assistance and being able to put a smile on their face.
Read moreDealership Experience
13 yrs, 8 mos
Industry Experience
38 yrs, 3 mos
731 Reviews
Write a Review731 Reviews of Tom Lood
April 27, 2021
Great Sevice appointment. They took care of my car very fast and did a beautiful job thanks again to tom for getting everything set up and taken care of. Brett fast and did a beautiful job thanks again to tom for getting everything set up and taken care of. Brett More
April 24, 2021
During routine maintenance appointment, a damaged tire was found. Service dept ordered the wrong replacement tire. This caused a 7 day delay. Service failed to send bill for tire to insurance despite havi was found. Service dept ordered the wrong replacement tire. This caused a 7 day delay. Service failed to send bill for tire to insurance despite having been informed to do so. Bill was finally corrected. Total time to have car serviced and billing settled: 9 days. More
Other Employees Tagged: Philip Gagerman
April 14, 2021
Good experience with Tom Lood. Always professional and helpful with my car. Promptly answers my questions and always responds. I am always pleased with the service that I receive. helpful with my car. Promptly answers my questions and always responds. I am always pleased with the service that I receive. More
April 12, 2021
I received a coupon the following week after my appointment for alignment and was told I couldn’t be refunded. In order to keep my warranty do I have too have it serviced thru a dealership? Btw.. T appointment for alignment and was told I couldn’t be refunded. In order to keep my warranty do I have too have it serviced thru a dealership? Btw.. Tom has always been wonderful. More
Other Employees Tagged: Not sure who I spoke to regarding the alignment
April 10, 2021
Always friendly, customer-oriented and overall wonderful service. I especially appreciate Tom Lood and how helpful and goes above and beyond each time I take my car in for service. service. I especially appreciate Tom Lood and how helpful and goes above and beyond each time I take my car in for service. More
Other Employees Tagged: Prem Parikh
April 09, 2021
Tom Lood in the service department provides outstanding service. I had to visit twice for the same problem, and Tom and his team took the time to resolve the issue. Highly recommend Autohaus for service. service. I had to visit twice for the same problem, and Tom and his team took the time to resolve the issue. Highly recommend Autohaus for service. More
April 07, 2021
Todd was great to work with. He is very friendly and does a good job explaining the work that needs to be done. I highly recommend him when you need your Mercedes serviced. does a good job explaining the work that needs to be done. I highly recommend him when you need your Mercedes serviced. More

