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Tom Lood
731 Reviews
I have enjoyed 26 years of working as a Mercedes Benz rep and assisting our customers with their automotive needs. I feel a genuine feeling of satisfaction and happiness knowing I have helped people needing assistance and being able to put a smile on their face.
Read moreDealership Experience
13 yrs, 8 mos
Industry Experience
38 yrs, 3 mos
731 Reviews
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731 Reviews of Tom Lood
Verified Customer
June 30, 2021
Excellent service. Very customer friendly and responsive.. Prompt and proactive. I would definitely recommend Autohaus to a friend as a good place to buy and service a car. responsive.. Prompt and proactive. I would definitely recommend Autohaus to a friend as a good place to buy and service a car. More
by clarkje1948
June 30, 2021
Everything was great. The waiting room is very comfortable and getting a loaner car is super easy. My service person, Tom Lood, kept me well informed and did everything he could to accommodate me. comfortable and getting a loaner car is super easy. My service person, Tom Lood, kept me well informed and did everything he could to accommodate me. More
by CDREWSPOPP
June 25, 2021
Fantastic customer service and incredible attention to detail. They make it very easy for you- even if you just come in with a tiny/ easy fix problem. detail. They make it very easy for you- even if you just come in with a tiny/ easy fix problem. More
by msasso3506
Other Employees Tagged: Ken Dunaway
June 17, 2021
Pleasure to deal with customer service people, Tom in particular and the rest of the crew! Tom is very knowledgeable adviser, takes time to explain and very accommodating! Over all is great experience!!! particular and the rest of the crew! Tom is very knowledgeable adviser, takes time to explain and very accommodating! Over all is great experience!!! More
by AZRIKAN2000
June 09, 2021
Service was great, and Tom Lood is awesome! got a flat tire and brought my car in without an appointment. They were able to take my car immediately and get the repair done quickly, as well as an unplanned tire and brought my car in without an appointment. They were able to take my car immediately and get the repair done quickly, as well as an unplanned but needed maintenance. Got a free loaner and even saved me money by just selling me one new tire instead of two. I'll be back for future servicing for sure. More
by cwisejr
June 03, 2021
Dealership is very well maintained -- clean, bright. Waiting room is comfortable. Tom is always very pleasant -- explains work to be done and answers my questions patiently.. Waiting room is comfortable. Tom is always very pleasant -- explains work to be done and answers my questions patiently.. More
by MEKERANEN
May 20, 2021
Terry & Ken were great to work with. My four-year annual service went very well. I have full confidence in Autohaus and their service of my vehicle. Thank you! service went very well. I have full confidence in Autohaus and their service of my vehicle. Thank you! More
by kskasten
Other Employees Tagged: Ken Dunaway, Cindi Link , Terry Stailey
May 08, 2021
Tom Lood is always professional and courteous. The dealership provides various ways to communicate staff - like their texting service which I like. Price can be on the high side compared to those arou dealership provides various ways to communicate staff - like their texting service which I like. Price can be on the high side compared to those around. More
by K
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