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Tom Lood
731 Reviews
I have enjoyed 26 years of working as a Mercedes Benz rep and assisting our customers with their automotive needs. I feel a genuine feeling of satisfaction and happiness knowing I have helped people needing assistance and being able to put a smile on their face.
Read moreDealership Experience
13 yrs, 8 mos
Industry Experience
38 yrs, 3 mos
731 Reviews
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731 Reviews of Tom Lood
April 01, 2021
My experience with the service department was fantastic. Tom Lood went out of his way to make me feel comfortable about the majos repairs my car needed.Tom has always given me excellent service. If I buy Tom Lood went out of his way to make me feel comfortable about the majos repairs my car needed.Tom has always given me excellent service. If I buy another Mercedes I go by at Autohaus because of Tom.. More
by ROLEXBOB
Verified Customer
April 01, 2021
Terrific customer orientation. Communicative throughout the process, and clear on next steps. Attention to detail excellent and friendliness factor a big plus. Despite being busy that day, I felt like my the process, and clear on next steps. Attention to detail excellent and friendliness factor a big plus. Despite being busy that day, I felt like my car and my day were priorities. More
by trishlukasik
Other Employees Tagged: Cindi Link
March 29, 2021
Excellent service professional,courteous,. All work completed on time as agreed will definitely come back for any service issues needed in the future Thank you! completed on time as agreed will definitely come back for any service issues needed in the future Thank you! More
by VICTOR34
Other Employees Tagged: Eddie Garcia, Ken Dunaway, Cindi Link, Ryan Mulhern , Kevin Crokin, Prem Parikh, Terry Stailey
March 29, 2021
I only worked with Tom Lood. The service was excellent. He made me feel like I was his only customer that day. He made me aware of additional service I would be needing in the future as well as what needed He made me feel like I was his only customer that day. He made me aware of additional service I would be needing in the future as well as what needed to be done at that time. More
by Rover
March 19, 2021
Tom Lood is a terrific service consultant!!!!! He does what he says which makes for an efficient and pleasant experience. They were also quick with the service. what he says which makes for an efficient and pleasant experience. They were also quick with the service. More
by KATHY.COTTONG
Other Employees Tagged: Cindi Link
March 17, 2021
Great job. Also got to try out the car we wanted to test drive. Xxx xx xx xxx xx xx xx xxx xx xx xx drive. Xxx xx xx xxx xx xx xx xxx xx xx xx More
by liza3
Other Employees Tagged: Eddie Garcia, Ken Dunaway, Cindi Link, Ryan Mulhern , Kevin Crokin, Prem Parikh, James Riley, Terry Stailey
March 16, 2021
Tom Lood always does a great job of managing the appointment, explaining everything in detail by walking through what will be covered (and what won’t), and leaving me feeling that my car is in bett appointment, explaining everything in detail by walking through what will be covered (and what won’t), and leaving me feeling that my car is in better shape than it was before service. Tom is pretty much the only reason I buy cars at Autohaus ( 3 to date ). More
by JOSHUA.BURDEN
Other Employees Tagged: Cindi Link
March 16, 2021
Service was fantastic and I was kept informed every step of the way. The staff at Mercedes Service Department helped me with the tote trouble I had. I was 100% satisfied. of the way. The staff at Mercedes Service Department helped me with the tote trouble I had. I was 100% satisfied. More
by KAREN122762
Other Employees Tagged: Ken Dunaway, Cindi Link , Terry Stailey
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