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Tom Lowther
Tom Lowther at Heiser Toyota

Tom Lowther | Page 35

Service Advisor

Heiser Toyota

11301 W Metro Auto Mall
Milwaukee, WI 53224

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4.7
494 Reviews
4.7

494 Reviews

Write a Review

494 Reviews of Tom Lowther

April 11, 2024

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Employee Rating

Lived up to their word as regards to promises made. Trust them for service work recommended. More

by JSAZAMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 11, 2024

Heiser Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

April 09, 2024

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Employee Rating

Service was quick, they pointed out several things that needed maintenance and gave options to take care of them. More

by ARGRADE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 10, 2024

Heiser Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

April 09, 2024

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Employee Rating

Last visit was bad , a recall was done on my sienna someone left a loose screw after replacing the gasoline pump gasket I can hear a noise for 6 months and I talk to Peter miszewski advisor he’s the w More

by cesar.703
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vincent Lor, Peter Miszewski

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Apr 10, 2024

Heiser Toyota responded

Thank you for taking the time to share your feedback. It's great to hear that your recent visit was a positive one and that our team met your expectations. Thank you again for your review, and please don't hesitate to reach out to us directly if you have any further questions or concerns. We are always happy to help! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

April 08, 2024

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Employee Rating

Heiser is always very helpful in explaining services done and needed and advising when there is a discount available More

by paige33587
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 08, 2024

Heiser Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

April 08, 2024

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Employee Rating

I returned to the dealership 3x in one day because they were unable to turn my or reminder light off. And it took me returning to the dealership three times for them to get it right. More

by DIVA20102005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Apr 09, 2024

Heiser Toyota responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

April 08, 2024

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Employee Rating

Always great service in a timely manner with excellent communication skills. Couldn't ask for anything better. More

by Kdog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 08, 2024

Heiser Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Heiser Toyota, we look forward to having you as one of our valued customers for many more years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

April 05, 2024

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Employee Rating

I paid $214 for detail cleaning and my car dirty. Cleaned horrible. Never will be back More

by KOVALCHUK2908
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Apr 09, 2024

Heiser Toyota responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

March 17, 2024

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Employee Rating

Consistent, professional and friendly. Quality work is done and estimates for time & cost are accurate. Thanks Tom & techs for helping to keep my Toyotas in top condition. More

by Ajm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 17, 2024

Heiser Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

March 08, 2024

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Employee Rating

Relating a recent service appointment. Remote door lock/unlock system failure. Very happy with service and result. Also, very happy with quick access to service appointment. Excellent atti More

by WSHADID
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 08, 2024

Heiser Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

March 05, 2024

Dealership Rating
Employee Rating

Vehicle in for transmission issues. Could not duplicate issues. Trans fluid svc. due. Differential fluid svc. due. Svcs. authorized & performed. Paid $575 for the two services. Transmis More

by 101PFDR
Recommend Dealer
No

Other Employees Tagged: Thomas Lowther

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Mar 09, 2024

Heiser Toyota responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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