182 Reviews
Write a Review182 Reviews of Tom Lowther
May 03, 2024
After having a bad experience with my local dealership I setup an appointment with Heiser (an hour from home) from scheduling the appointment, working with the Service agent, Tommy, and the final interactio setup an appointment with Heiser (an hour from home) from scheduling the appointment, working with the Service agent, Tommy, and the final interaction with the cashier every interaction left me with a positive feeling for Heiser and once again for Toyota. Tommy provided daily updates on what they were working on or parts that they were waiting on, which was very much appreciated! Tommy also was aware of our extended warranty and submitted the appropriate requests for coverage (I note this because it was not the case with our local dealership) The service department resolved all our concerns. I would highly recommend Heiser for Toyota Service! More
May 02, 2024
Always get great service! Service department is fantastic! Jason, a new car salesman is the best! Service department is fantastic! Jason, a new car salesman is the best! More
Other Employees Tagged: Jason Larner, Jessica Phillips, Colt Grandstaff, John Piquette, Christopher Dixon
April 30, 2024
The work is good Prices are high though They should offer more coupons and deals. offer more coupons and deals. More
Other Employees Tagged: Shahat Mohamed
April 30, 2024
The service manager was friendly, prompt, provided explanations and options. He followed up with me on the service timeline and made sure to apply the discount. explanations and options. He followed up with me on the service timeline and made sure to apply the discount. More
Other Employees Tagged: Jorgo Ndina
April 29, 2024
They kept my brand new wheel lock key that I ordered with a new set of wheels and gave me a old used beat up one. Then lied about it, told me that’s the one they use when I clearly handed the mechanic my ne a new set of wheels and gave me a old used beat up one. Then lied about it, told me that’s the one they use when I clearly handed the mechanic my new one. They never switch the two wheels that were on wrong reason I handed them the wheel lock in the first place. Overall second time coming here advisor and mechanics was nice way better than the first service I had. That time the advisor was rude and disrespectful to his employee! My score was based off me not getting my brand new wheel lock back which was not cheap ! More
Other Employees Tagged: Lorri Aiono-Dimoff, Peter Miszewski, Joshua Porter