Tom Lowther | Page 38

I was very happy overall with my experience. Friendly staff that was very helpful and knowledgeable. Friendly staff that was very helpful and knowledgeable. More

by Shirley Verified Customer Verified Customer

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Best Toyota dealer in town. They took on the work as described, quoted fairly and executed as expected. I would recommend this team to anyone. They took on the work as described, quoted fairly and executed as expected. I would recommend this team to anyone. More

by A Verified Customer Verified Customer

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Service was great! Counter person was friendly. Asked if I could drop my car off a couple days early and they had my car done before my scheduled appointment time! Counter person was friendly. Asked if I could drop my car off a couple days early and they had my car done before my scheduled appointment time! More

by DAWN.MICHELE Verified Customer Verified Customer

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Great dealership. Always great service. They have great staff. The cost of the work done was fair. Always great service. They have great staff. The cost of the work done was fair. More

by Henry Verified Customer Verified Customer

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This was previously my favorite dealership but that has changed. My last experience was horrible. I can't believe how much I was charged for an alternator. Then, when I got the car back it had black mechan changed. My last experience was horrible. I can't believe how much I was charged for an alternator. Then, when I got the car back it had black mechanic grease smeared all over my cream interior. I think I'm done with this location. More

by YOBAJ88157 Verified Customer Verified Customer

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I am providing an updated review in response to my review on 09/28/23. Upon purchasing my vehicle from Heiser Toyota, I left the dealership with my expectations not met and highly dissatisfied. After review on 09/28/23. Upon purchasing my vehicle from Heiser Toyota, I left the dealership with my expectations not met and highly dissatisfied. After lengthy conversations with the Director, Brian Crandall, he assured me that Heiser would make things right. Brian was able to coordinate various services needed for my vehicle, have the representative for Auto Amour, Tom Ripple, personally reapply the protectant to my vehicle, and ensure that when I left, my vehicle met my expectations. The service gentleman, Tom Lowther, was personable and wonderful throughout the duration of my service, providing frequent updates. In addition, the Auto Amour representative, Tom Ripple, exceeded all of my expectations. Tom was personable and carefully listened, validated, and effectively communicated all the steps he was going to take to address the concerns I had brought to the Director's attention. Tom also provided frequent updates regarding the process of my vehicle and personally completed a final walk-through. Tom Ripple made sure I left Heiser Toyota fully satisfied and more. The dissatisfaction that I had after purchasing my vehicle has all been corrected, as the director, Brian Crandall, ensured. Additionally, not only have my expectations been met, but Brian Crandall and Tom Ripple continued to go above and beyond. Both individuals took the time from their vacation and day to provide a check-in regarding the service I had received, ensuring it met my expectations. With this said Brian and Tom were able to address all of my concerns, demonstrate effective communication, and exceed all my expectations! More

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They replaced the front brakes and rotors on our 2021 Toyota Highlander a number of months after we purchased the vehicle for free do to breaking issues. Excellent service in making it right even after t Toyota Highlander a number of months after we purchased the vehicle for free do to breaking issues. Excellent service in making it right even after the sale of a vehicle!!! Thanks Heiser Toyota for making it right ☆☆☆☆☆!!! More

by Dave Hoyer Verified Customer Verified Customer

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Good service and follow up on trunk leakage. Thomas is my service advisor and he is doing great job. Keep it up the good work. Thomas is my service advisor and he is doing great job. Keep it up the good work. More

by Adeeb C Verified Customer Verified Customer

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Excellent sales staff made purchasing a new car a breeze. Service department always does a good job (and I base this on 15 years of experience in bringing my Toyotas in for maintenance). Service department always does a good job (and I base this on 15 years of experience in bringing my Toyotas in for maintenance). More

by duanpol Verified Customer Verified Customer

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Good customer service experience. Hope they keep this service for the future. Giving incentives likes coupons keep you coming back to Heiser Hope they keep this service for the future. Giving incentives likes coupons keep you coming back to Heiser More

by FRANCISCO ROSAS Verified Customer Verified Customer

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