Tom Lowther | Page 39

This was previously my favorite dealership but that has changed. My last experience was horrible. I can't believe how much I was charged for an alternator. Then, when I got the car back it had black mechan changed. My last experience was horrible. I can't believe how much I was charged for an alternator. Then, when I got the car back it had black mechanic grease smeared all over my cream interior. I think I'm done with this location. More

by YOBAJ88157 Verified Customer Verified Customer

Report | Print

I am providing an updated review in response to my review on 09/28/23. Upon purchasing my vehicle from Heiser Toyota, I left the dealership with my expectations not met and highly dissatisfied. After review on 09/28/23. Upon purchasing my vehicle from Heiser Toyota, I left the dealership with my expectations not met and highly dissatisfied. After lengthy conversations with the Director, Brian Crandall, he assured me that Heiser would make things right. Brian was able to coordinate various services needed for my vehicle, have the representative for Auto Amour, Tom Ripple, personally reapply the protectant to my vehicle, and ensure that when I left, my vehicle met my expectations. The service gentleman, Tom Lowther, was personable and wonderful throughout the duration of my service, providing frequent updates. In addition, the Auto Amour representative, Tom Ripple, exceeded all of my expectations. Tom was personable and carefully listened, validated, and effectively communicated all the steps he was going to take to address the concerns I had brought to the Director's attention. Tom also provided frequent updates regarding the process of my vehicle and personally completed a final walk-through. Tom Ripple made sure I left Heiser Toyota fully satisfied and more. The dissatisfaction that I had after purchasing my vehicle has all been corrected, as the director, Brian Crandall, ensured. Additionally, not only have my expectations been met, but Brian Crandall and Tom Ripple continued to go above and beyond. Both individuals took the time from their vacation and day to provide a check-in regarding the service I had received, ensuring it met my expectations. With this said Brian and Tom were able to address all of my concerns, demonstrate effective communication, and exceed all my expectations! More

Report | Print

They replaced the front brakes and rotors on our 2021 Toyota Highlander a number of months after we purchased the vehicle for free do to breaking issues. Excellent service in making it right even after t Toyota Highlander a number of months after we purchased the vehicle for free do to breaking issues. Excellent service in making it right even after the sale of a vehicle!!! Thanks Heiser Toyota for making it right ☆☆☆☆☆!!! More

by Dave Hoyer Verified Customer Verified Customer

Report | Print

Good service and follow up on trunk leakage. Thomas is my service advisor and he is doing great job. Keep it up the good work. Thomas is my service advisor and he is doing great job. Keep it up the good work. More

by Adeeb C Verified Customer Verified Customer

Report | Print

Excellent sales staff made purchasing a new car a breeze. Service department always does a good job (and I base this on 15 years of experience in bringing my Toyotas in for maintenance). Service department always does a good job (and I base this on 15 years of experience in bringing my Toyotas in for maintenance). More

by duanpol Verified Customer Verified Customer

Report | Print

Good customer service experience. Hope they keep this service for the future. Giving incentives likes coupons keep you coming back to Heiser Hope they keep this service for the future. Giving incentives likes coupons keep you coming back to Heiser More

by FRANCISCO ROSAS Verified Customer Verified Customer

Report | Print

Wait times for work on Prius are minimal, very nice facilities for checking in for service and wait area for service being done. facilities for checking in for service and wait area for service being done. More

by jadollh Verified Customer Verified Customer

Report | Print

Great service. Gave me a discount on a new tire because my old tire couldn’t be fixed. Gave me a discount on a new tire because my old tire couldn’t be fixed. More

by AGAGNON0 Verified Customer Verified Customer

Report | Print

Helpful and knowledgeable service department. My salesperson Jorgo, constantly goes above and beyond to ensure my experience is nothing short of excellent. My salesperson Jorgo, constantly goes above and beyond to ensure my experience is nothing short of excellent. More

by NMELLIS83 Verified Customer Verified Customer

Report | Print

Was able to get an appointment when I needed and had great service from start to finish. great service from start to finish. More

by JENNYNICHOLS86 Verified Customer Verified Customer

Report | Print