Check out Tom Lowther's reviews on DealerRater

August 19, 2023

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Service appeared to be faster compared to my last 2 visits and service reps also better visits and service reps also better More

by JBDUCHROW

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Aug 23, 2023 -

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 18, 2023

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My service representative, Tom, was very kind and helpful. He got me in quickly and he gave me a list of what work I need to consider in the future. I was back on the road in no time. helpful. He got me in quickly and he gave me a list of what work I need to consider in the future. I was back on the road in no time. More

by ELIZABETHAKUHN

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Aug 23, 2023 -

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 18, 2023

Dealership Rating

Employee Rating

Great tinkly service! Friendly and helpful personal. Comfortable waiting room area. Liked the free car wash Friendly and helpful personal. Comfortable waiting room area. Liked the free car wash More

by MIDNIGHT_DUTCHESS

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Aug 23, 2023 -

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 17, 2023

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They did an excellent job, in a short amount of time. Thanks for your service. Thanks for your service. More

by LCROFT852

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Daniel, my driver.

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Aug 23, 2023 -

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 17, 2023

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The service staff was polite, courteous and very professional. Work was completed as I asked. professional. Work was completed as I asked. More

by jill16

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Aug 23, 2023 -

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 16, 2023

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I bought my car here 4yrs ago. I shopped around and Heiser was a $2000 better deal. I'm loyal, so I've been using Heiser for all my services and have been very satisfied. I shopped around and Heiser was a $2000 better deal. I'm loyal, so I've been using Heiser for all my services and have been very satisfied. More

by MikeyZ

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Joe Kuckuk, Vincent Lor, Peter Miszewski , Kevin Driebel, Matt Foti, Joshua Porter

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Aug 16, 2023 -

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 15, 2023

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Employee Rating

Everyone has an attitude. They are slow, and do not value customers time or inconvenience they cause to customers. Purposely do not show itemized invoice until you already hav They are slow, and do not value customers time or inconvenience they cause to customers. Purposely do not show itemized invoice until you already have paid. I literally would not go back if it was free. More

by HONDAJUNKIE96R

Verified Customer

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

No

Other Employees Tagged: Joe Kuckuk , Kevin Driebel, Service manager

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Aug 16, 2023 -

Heiser Toyota responded

Dear valued customer, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. Unfortunately, we cannot locate any record of your visit based on your username. If it's possible to discuss your visit in more detail, please send us a message to our General Manager Jessica Phillips by phone at 414-357-2100 or by email at jphillips@heiser.com with your contact information so that we can investigate and reach out. We strive to make sure that all of our customers leave happy, and we would love the opportunity to discuss the details of your visit and hopefully turn this situation around.

August 14, 2023

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Employee Rating

Very efficient from the minute we walked in the door. They kept us informed on what they were doing and approximately when the truck would be done. Service is job #1 and they were spot on….Thank you so m They kept us informed on what they were doing and approximately when the truck would be done. Service is job #1 and they were spot on….Thank you so much Heiser for the positive experience…. More

by JBONZ5196

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Aug 14, 2023 -

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 13, 2023

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The sells repe that help me was very Pleasant and very informative I would recommend your service to anyone ! very informative I would recommend your service to anyone ! More

by TAMEKADYSON

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Aug 14, 2023 -

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 13, 2023

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Employee Rating

Scheduling service there is a task in its self. Not a pleasant experience for myself in getting this fone Not a pleasant experience for myself in getting this fone More

by Brian

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Aug 14, 2023 -

Heiser Toyota responded

Dear valued customer, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I have sent your feedback to the Service Manager in an effort to better our business and employees

Tom Lowther | Page 49

Service Advisor

Heiser Toyota

491 Reviews of Tom Lowther

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