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Tom Lowther
Tom Lowther at Heiser Toyota

Tom Lowther | Page 5

Service Advisor

Heiser Toyota

11301 W Metro Auto Mall
Milwaukee, WI 53224

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4.7
500 Reviews
4.7

500 Reviews

Write a Review

500 Reviews of Tom Lowther

August 05, 2025

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Employee Rating

It should have taken 4 hours to work on my car. It instead took 3 days. The person I spoke to kept giving excuses. More

by capyboppy1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Brenda Dallas was good

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Aug 06, 2025

Heiser Toyota responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

July 31, 2025

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Employee Rating

This toyota dealer gets things done at a timely manner and has good customer care. More

by TWIINVANG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vincent Lor, Peter Miszewski, Lori Gong, Nathaniel Jenkins, Michael Wemmer, Kevin Cameron , Joshua Porter

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Jul 31, 2025

Heiser Toyota responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Heiser Toyota to be a positive one. Please don't hesitate to reach out if you need anything else. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

July 21, 2025

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Employee Rating

I had a very great experience with this Toyota Dealership! Tom the Representative that I was working with is great, knowledge, and caring which really made my first experience there so great! Than More

by Lisa Harmon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 21, 2025

Heiser Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

July 21, 2025

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Tom and his team did a fantastic job. Professional and on time. Will continue to go to Heiser. More

by marksct1957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 21, 2025

Heiser Toyota responded

Dear Mark, We are so glad you experienced timely and professional experience. Thank you for your business. We look forward to assisting you again soon!

July 10, 2025

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Employee Rating

The last time I had my oil changed, technician did not secure the drain plug and created a slow leak that absorbed into the engine shield and "eventually" dripped slowly wherever I parked , including spot More

by markmill30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Joe Kuckuk, Vincent Lor, Nathaniel Jenkins , Joshua Porter

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Jul 10, 2025

Heiser Toyota responded

Dear Mark, Thank you for bringing this to our attention. We apologize that this happened. Your feedback about your oil change appointment has been sent to the appropriate management and someone will reach out. In the meantime, please feel free to contact our service manager Joe Kuckuk about this matter via phone 414-586-7134 or by email at jkuckuk@heiser.com.

July 06, 2025

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Employee Rating

The service we had was on time and within the price quote. very good experience More

by AKINCW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 06, 2025

Heiser Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

June 30, 2025

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Employee Rating

Tom was great to work with. Cashier was able to help even though the credit machine was down More

by unyvang
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 30, 2025

Heiser Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

June 26, 2025

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Employee Rating

Tom Lowther kept me informed and updated throughout the process. I am very happy with the service at Heiser Toyota. More

by navgod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 26, 2025

Heiser Toyota responded

Dear Valued Customer, We are so glad to hear you are happy with the service you received with us. Thank you for your business. We hope to see you again soon!

June 26, 2025

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Employee Rating

I was very satisfied with the service I was provided for my vehicle. Tommy was very helpful and resolved my issue quickly. Thanks for the exceptional service experience. More

by AshleyS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Kuckuk

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Jun 26, 2025

Heiser Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

June 26, 2025

Dealership Rating
Employee Rating

I was very satisfied with the service I was provided for my vehicle. Tommy was very helpful and resolved my issue quickly. Thanks for the exceptional service experience. More

by AshleyS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Kuckuk

Report | Print
Jun 26, 2025

Heiser Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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