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Tom Martin
Tom Martin at Quality Chevrolet

Tom Martin | Page 9

Assistant Parts Manager

Quality Chevrolet

1550 Auto Park Way
Escondido, CA 92029

4.7
86 Reviews
4.7

86 Reviews

Write a Review

86 Reviews of Tom Martin

November 10, 2023

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Employee Rating

I went in for a scheduled oil change but also had an issue with the door locks. Mike Sanchez was very helpful and had the problem fixed in a timely manner. There was no waiting from time of appointmen More

by Babsea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Sanchez

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Nov 13, 2023

Quality Chevrolet responded

Thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our service team, and I am thrilled to know Mike went above and beyond to identify and fix the problem with your vehicle. If you have any additional comments and/or questions, please feel free to contact us directly! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

November 09, 2023

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Employee Rating

Grossly over priced , had a very shocking experience and I could not allow my friends to be overcharged for simple repairs More

by ANGELODIMEO65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Nov 09, 2023

Quality Chevrolet responded

Angelo, it appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. If you would like to discuss this issue in more detail, please give me a call so I can learn what happened and work toward a resolution. Your satisfaction is of the utmost importance. Thank you. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

October 31, 2023

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Employee Rating

Best service department staff very friendly and quick service clean facility great location nice lounge area with great coffee and WiFi More

by FERNANDO_CHEVYPARTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lewis Singleterry, Manny Aguirre, Jeff Kenner, Daniel Beltran, Junior Bernal, Richard Anzures, Chris Hollowell, Scott Holtz

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Nov 02, 2023

Quality Chevrolet responded

Fernando, thank you for your kind words. We feel our service department is what makes Quality Chevrolet Escondido special, and reviews like yours help me to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and we look forward to seeing you for your next service appointment. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

October 06, 2023

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Employee Rating

Very unsatisfied purchase a 2023 Chevrolet Silverado 1500 tailgate does not work and they still can't fix it More

by ARACELIV23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Lewis Singleterry, Manny Aguirre, Chris Hollowell, Scott Holtz

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Oct 06, 2023

Quality Chevrolet responded

I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

Oct 07, 2023

ARACELIV23 responded

I would like someone just to fix my truck that I purchased about a month ago and till this day it has not gotten fixed no one has gotten back to me or responded and they were gonna file a grievance On my First car payment because I didn't have the truck for the first 3 almost 4 weeks. The worst experience with Chevrolet I would not recommend anybody to purchase from this dealer

September 24, 2023

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I began with this dealership 11 years ago when I leased a new 2012 Equinox and then bought it at the end of the lease. I’ve kept to the recommended schedule of regular maintenance at the original Chevrolet More

by barrywayneclick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rogelio Hernandez

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Sep 26, 2023

Quality Chevrolet responded

Thank you for this amazing review! I really appreciate your business. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

September 20, 2023

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Employee Rating

Made the whole process easy and fast. Appreciate everything and all the discounts. Would recommend to others More

by bjuntz
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Lewis Singleterry, Manny Aguirre, Jeff Kenner, Daniel Beltran, Junior Bernal, Richard Anzures, Chris Hollowell, Scott Holtz

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Sep 22, 2023

Quality Chevrolet responded

Your review brightened my day! Thank you for sharing your positive experience, and I'd love to have you back at our dealership. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

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