Tom Matthews
Tom Matthews at Smithtown Toyota

Tom Matthews | Page 2

Sales / Inventory management

Smithtown Toyota

360 Middle Country Rd
Smithtown, NY 11787

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5.0
25 Reviews
5.0

25 Reviews

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25 Reviews of Tom Matthews

April 16, 2022

Dealership Rating
Employee Rating

I like when I first stepped foot into the dealership it was welcoming and not pretentious. The best impressions are made by the sales representatives and service department. I lucked out with Tom Matthews More

by MJG 256
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Apr 16, 2022

MJG 256 responded

This is my unsolicited honest opinion

July 13, 2021

Dealership Rating
Employee Rating

See Tom Matthews, I lost track of how many cars my family of 6 purchased over the years from Tom. Dealership experience is great too,. The actual facility could use a facelift, everyone is on top of each oth More

by farrellsix
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Ferranola

Jul 15, 2021

Smithtown Toyota responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

May 17, 2021

Dealership Rating
Employee Rating

Tim Paton, Tom Mathews and Craig Miller we very helpful in getting me the best deal for my New 4 runner. The process went very smooth More

by gaudioreg
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tim Payton, Craig Miller

May 19, 2021

Smithtown Toyota responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

May 16, 2021

Dealership Rating
Employee Rating

Just took delivery on a 2021 Prius with salesperson Tom Matthews. This was - by far - the most seamless process I have experienced in the purchasing any automobile. The team (including Craig Miller) was ve More

by Jim Sartori
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Craig Miller

May 17, 2021

Smithtown Toyota responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

May 02, 2021

Dealership Rating
Employee Rating

I just leased my first Toyota and I’am so happy😊Tom Matthew’s was my salesman and he is so patient and nice. He didn’t try to force me into anything. I told him what I wanted and he explained everythi More

by KarenBilotto
Customer Service
Friendliness
Recommend Dealer
Yes
May 03, 2021

Smithtown Toyota responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com

April 27, 2021

Dealership Rating
Employee Rating

Less than a Month ago, my wife and I went in knowing what we wanted and we got even more than expected. We want to give a huge Thank You too Sean Dietz and Tom Matthews. We will never forget about the experi More

by Irvin D.
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sean Dietz

Apr 28, 2021

Smithtown Toyota responded

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com

April 24, 2021

Dealership Rating

Tom was wonderful. He was straight forward and no nonsense. He was very calm and took the stress out of the deal. We will definitely be back! More

by DRS
Recommend Dealer
Yes
Apr 26, 2021

Smithtown Toyota responded

Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com

February 28, 2021

Dealership Rating

From the time I entered Smithtown Toyota to the delivery of my vehicle, Tom was amazing! He worked with me to find the right car and the exact one I wanted. The entire process went so smooth. Highly recomme More

by Krhamptonrealtor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sean Dietz

Mar 02, 2021

Smithtown Toyota responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com

January 30, 2021

Dealership Rating
Employee Rating

Don't usually take the time to do these, but this dealership was top notch in every way. Tom my salesman were just the best. Took care of every detail and the car, Highlander Platinum, is gorgeous!! More

by AlanT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 02, 2021

Smithtown Toyota responded

We can’t thank you enough for writing this awesome review! It was a pleasure to help you, and we look forward to doing so again. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com

Feb 03, 2021

AlanT responded

I also wanted to thank Craig Miller, but his name wasn't in the drop box area. He was also top notch. Thanks again....

December 19, 2020

Dealership Rating
Employee Rating

Very knowledgeable salesman with a great personality! Friendly atmosphere and excellent service. We had an absolutely positive experience overall. We will definitely recommend Smithtown Toyota to our fr More

by Olena D.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sean Dietz

Dec 22, 2020

Smithtown Toyota responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com

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