Tom Matthews
Tom Matthews at Jaguar Land Rover West Columbia

Tom Matthews

Senior Service Advisor

Jaguar Land Rover West Columbia

12500 New Car Drive
Clarksville, MD 21029

Contact Me
4.9
67 Reviews

Dealership Experience

11 yrs, 8 mos

Industry Experience

31 yrs, 7 mos

Specialties & Trainings

Land Rover Certified

Jaguar Certified

4.9

67 Reviews

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67 Reviews of Tom Matthews

October 18, 2025

Dealership Rating
Employee Rating

Service advisor did great job explaining things. He made me feel comfortable and welcome to dealership. More

by STROBLECL
Service Price Transparency
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Recommend Dealer
Yes

October 15, 2025

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Very knowledgeable and helpful dealership— the service department is efficient and goes above and beyond. More

by rgm5072
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Arata

October 15, 2025

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Employee Rating

Very well knowledgeable and kindness I will go back again.I recommend them to the highest More

by KBRADSHAW216
Service Price Transparency
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Recommend Dealer
Yes

October 02, 2025

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First time at this Dealership and would say it was a good experience thus far...service writer Tom was respectful, and straight forward and offered multiple viable options and has exquisite customer service More

by akwasia
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

September 30, 2025

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Service is always thorough, reliable and courteous. I also appreciate the transparency in service you can trust. More

by MARISSAJOSIAH
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Tony Derrenberger

September 30, 2025

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Employee Rating

The Agent assisted me greatly in getting my tire changed with a car wash at the end of the service More

by abunduw21
Service Price Transparency
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Recommend Dealer
Yes

September 25, 2025

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Every time I visit Jaguar Land Rover West Columbia I have nothing but good things to say! More

by SPRINGPROMISE
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Tony Derrenberger

September 14, 2025

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Tom is the best service advisor I’ve ever had, a total professional. Highly recommend More

by bobrdld
Service Price Transparency
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Recommend Dealer
Yes

September 03, 2025

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Employee Rating

Tom was great. Better than this rating app. All problems were addressed. Several successful visits with this group. More

by BRIANPETTIT
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

August 26, 2025

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I received excellent service from Tom in the service department. He is personable, thorough and knowledgeable. More

by KIM83
Service Price Transparency
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Recommend Dealer
Yes
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