Tom Matthews
Tom Matthews at Jaguar Land Rover West Columbia
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Tom Matthews

Senior Service Advisor

Jaguar Land Rover West Columbia

12500 New Car Drive
Clarksville, MD 21029

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4.9
37 Reviews

Dealership Experience

11 yrs, 3 mos

Industry Experience

31 yrs, 2 mos

Specialties & Trainings

Land Rover Certified

Jaguar Certified

4.9

37 Reviews

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37 Reviews of Tom Matthews

April 23, 2025

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Employee Rating

Tom Matthews is best in class and is one of the main reasons I keep coming back. The service is top notch and personal! More

by CHAD.RUGGLES
Service Price Transparency
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Recommend Dealer
Yes

April 21, 2025

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clean and friendly. The wait was a little long for a tire next time I will drop off More

by TGACCURATE
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Recommend Dealer
Yes

April 10, 2025

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Jaguar gives good customer service. Always hospitable and treat customers with respect and in a timely manner. More

by contehsaffie
Service Price Transparency
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Recommend Dealer
Yes

March 31, 2025

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Service was great, The loaner was not comparable to our Autobiography Range Rover that was being serviced. There was plastic tape to cover an air leak over the windshield that they ripped off of the roll a More

by me
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Recommend Dealer
Yes

March 29, 2025

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Everything great - Tom was so accommodating with getting us in when we had a problem. More

by Melanieuebele
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Recommend Dealer
Yes

March 22, 2025

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I have always had exceptional service on my Range Rover from the friendly and highly qualified staff More

by SPRINGPROMISE
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Recommend Dealer
Yes

March 21, 2025

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Excellent Customer Service! Would recommend Thom to anyone who is serious about the car and maintenance of their vehicle. More

by jacksonwil
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Recommend Dealer
Yes

March 15, 2025

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Honest folk and nice friendly staff. Drive from eastern shore for the sake of being disappointed More

by MAKOSHARK8193
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Recommend Dealer
Yes

Other Employees Tagged: Marcus Dominguez , Amber Jenkins, Leon

March 13, 2025

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Jaguar Land Rover West Columbia has the best Service department in Maryland! The work by the Technicians is Outstanding! My Service Advisor Tom Matthews is the best! His knowledge, expertis More

by Tami B.
Service Price Transparency
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Recommend Dealer
Yes

March 11, 2025

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Got me in with no appt. Really was a great surprise. Appreciate them fixing the issue. More

by CHRIS.BEATTY
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Recommend Dealer
Yes

Other Employees Tagged: Marcus Dominguez , Amber Jenkins, James also is knowledgeable on the sales floor.

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