Tom Matthews

⭐️⭐️⭐️⭐️⭐️ Five-Star Service Every Time! I’ve been taking my car to Jaguar Land Rover West Columbia for years, and I can truly say the level of service has been consistently exceptional. My I’ve been taking my car to Jaguar Land Rover West Columbia for years, and I can truly say the level of service has been consistently exceptional. My service representative, Tom, has been absolutely outstanding. He is knowledgeable, patient, and always goes above and beyond to make sure everything is done right. Tom takes the time to explain what’s needed, keeps me updated throughout the process, and makes every visit smooth and stress-free. It’s rare to find someone who genuinely cares about the customer experience, and Tom does exactly that. Because of his professionalism and the overall quality of service, I’ll continue to bring my vehicle here for many years to come. Highly recommend! More

by LISADK47 Verified Customer Verified Customer

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Great experience. Tom has been providing outstanding service; Mechanics are well trained and on point. Tom has been providing outstanding service; Mechanics are well trained and on point. More

by ANDY@CGMMD.COM Verified Customer Verified Customer

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Good follow up on service needs identified during inspection. Repair times were quick and met my expectations. inspection. Repair times were quick and met my expectations. More

by CAM Verified Customer Verified Customer

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I had a great experience. I did not have to leave my own. The gentleman came picked up my car took it to the dealership. Did the work and brought it back to me. I really appre I did not have to leave my own. The gentleman came picked up my car took it to the dealership. Did the work and brought it back to me. I really appreciate that. I didn’t have to travel. He also was nice enough the next day to take my key. The battery was low. What I really like is he doesn’t live far from me so that is a plus More

by REDROSE2634 Verified Customer Verified Customer

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This service center is very selective about who they give top-notch service to which I think is very deplorable top-notch service to which I think is very deplorable More

by CORDAE.SCOTT Verified Customer Verified Customer

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Outstanding service provider and mechanic. They both took the time to diagnose my issue and get the correct replacement parts. Once the parts arrived they jumped right on the repair. They both took the time to diagnose my issue and get the correct replacement parts. Once the parts arrived they jumped right on the repair. More

by GPHILLIPS5 Verified Customer Verified Customer

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The dealership is very solid. If they dont have the answers they get it. Good customer service! If they dont have the answers they get it. Good customer service! More

by BGRAY15 Verified Customer Verified Customer

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T he staff at Jaguar Land Rover West Columbia are absolutely awesome. For this particular time, I worked with Tom who was amazing!! Thank you Tom for getting me in right away! absolutely awesome. For this particular time, I worked with Tom who was amazing!! Thank you Tom for getting me in right away! More

by Honda College Park Verified Customer Verified Customer

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A really great Service Department. I would recommend them to anyone looking for a top notch maintenance job. Thanks I would recommend them to anyone looking for a top notch maintenance job. Thanks More

by jacksonwil Verified Customer Verified Customer

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The best! Tom is amazing! Always gets me in right away. Always ensures I’m in a loaner Tom is amazing! Always gets me in right away. Always ensures I’m in a loaner More

by tarync.pope Verified Customer Verified Customer

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