Tom Matthews
Tom Matthews at Jaguar Land Rover West Columbia

Tom Matthews | Page 5

Senior Service Advisor

Jaguar Land Rover West Columbia

12500 New Car Drive
Clarksville, MD 21029

Contact Me
4.9
116 Reviews

Dealership Experience

12 yrs, 9 mos

Industry Experience

32 yrs, 8 mos

Specialties & Trainings

Land Rover Certified

Jaguar Certified

4.9

116 Reviews

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116 Reviews of Tom Matthews

November 28, 2025

Dealership Rating
Employee Rating

Good follow up on service needs identified during inspection. Repair times were quick and met my expectations. More

by CAM
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

November 22, 2025

Dealership Rating
Employee Rating

I had a great experience. I did not have to leave my own. The gentleman came picked up my car took it to the dealership. Did the work and brought it back to me. I really appre More

by REDROSE2634
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

November 19, 2025

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Employee Rating

This service center is very selective about who they give top-notch service to which I think is very deplorable More

by CORDAE.SCOTT
Service Price Transparency
Workmanship
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Recommend Dealer
No

Other Employees Tagged: Marcus Dominguez

November 13, 2025

Dealership Rating
Employee Rating

Outstanding service provider and mechanic. They both took the time to diagnose my issue and get the correct replacement parts. Once the parts arrived they jumped right on the repair. More

by GPHILLIPS5
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Gary Pridgeon Sr.

November 12, 2025

Dealership Rating
Employee Rating

The dealership is very solid. If they dont have the answers they get it. Good customer service! More

by BGRAY15
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Tony Derrenberger

October 27, 2025

Dealership Rating
Employee Rating

T he staff at Jaguar Land Rover West Columbia are absolutely awesome. For this particular time, I worked with Tom who was amazing!! Thank you Tom for getting me in right away! More

by Honda College Park
Service Price Transparency
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Recommend Dealer
Yes

October 25, 2025

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A really great Service Department. I would recommend them to anyone looking for a top notch maintenance job. Thanks More

by jacksonwil
Service Price Transparency
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Recommend Dealer
Yes

October 25, 2025

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The best! Tom is amazing! Always gets me in right away. Always ensures I’m in a loaner More

by tarync.pope
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Service Communication
Recommend Dealer
Yes

October 24, 2025

Dealership Rating
Employee Rating

Very easy to work with and knowledgeable. Recommend purchasing a vehicle and working with this dealership and the people that work there. Good job. You've earned my business and respect. More

by donn997
Service Price Transparency
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Recommend Dealer
Yes

October 18, 2025

Dealership Rating
Employee Rating

Service advisor did great job explaining things. He made me feel comfortable and welcome to dealership. More

by STROBLECL
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Recommend Dealer
Yes
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