Tom Matthews
Tom Matthews at Jaguar Land Rover West Columbia

Tom Matthews | Page 4

Senior Service Advisor

Jaguar Land Rover West Columbia

12500 New Car Drive
Clarksville, MD 21029

Contact Me
4.9
92 Reviews

Dealership Experience

12 yrs, 2 mos

Industry Experience

32 yrs, 1 mo

Specialties & Trainings

Land Rover Certified

Jaguar Certified

4.9

92 Reviews

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92 Reviews of Tom Matthews

September 30, 2025

Dealership Rating
Employee Rating

Service is always thorough, reliable and courteous. I also appreciate the transparency in service you can trust. More

by MARISSAJOSIAH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Derrenberger

September 25, 2025

Dealership Rating
Employee Rating

Every time I visit Jaguar Land Rover West Columbia I have nothing but good things to say! More

by SPRINGPROMISE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Derrenberger

September 14, 2025

Dealership Rating
Employee Rating

Tom is the best service advisor I’ve ever had, a total professional. Highly recommend More

by bobrdld
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

September 03, 2025

Dealership Rating
Employee Rating

Tom was great. Better than this rating app. All problems were addressed. Several successful visits with this group. More

by BRIANPETTIT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

August 26, 2025

Dealership Rating
Employee Rating

Outstanding service rep Tom and great quality of work, maintenance team, all in a timely matter. More

by rbutler23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

August 26, 2025

Dealership Rating
Employee Rating

I received excellent service from Tom in the service department. He is personable, thorough and knowledgeable. More

by KIM83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

August 20, 2025

Dealership Rating
Employee Rating

I always receive excellent service from Tom and the staff at Jaguar Land Rover West Columbia. More

by Nana O.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

August 14, 2025

Dealership Rating
Employee Rating

I had a great experience the salesperson was very proactive kept me in the loop. And after taking delivery of my car I had one minor glitch and they promptly took care of it More

by 0007.wr
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

July 28, 2025

Dealership Rating
Employee Rating

The service was outstanding as it is always. Response was quick and correct with little need for change. More

by HANDRPARCOVER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

July 28, 2025

Dealership Rating
Employee Rating

Tom was very easy to work with; he kept me well informed. I will definitely be sending more units his way. More

by john.harrison1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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