Tom Matthews
Tom Matthews at Jaguar Land Rover West Columbia

Tom Matthews | Page 4

Senior Service Advisor

Jaguar Land Rover West Columbia

12500 New Car Drive
Clarksville, MD 21029

Contact Me
4.9
100 Reviews

Dealership Experience

12 yrs, 4 mos

Industry Experience

32 yrs, 3 mos

Specialties & Trainings

Land Rover Certified

Jaguar Certified

4.9

100 Reviews

Write a Review

100 Reviews of Tom Matthews

October 25, 2025

Dealership Rating
Employee Rating

A really great Service Department. I would recommend them to anyone looking for a top notch maintenance job. Thanks More

by jacksonwil
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

October 25, 2025

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The best! Tom is amazing! Always gets me in right away. Always ensures I’m in a loaner More

by tarync.pope
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

October 24, 2025

Dealership Rating
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Very easy to work with and knowledgeable. Recommend purchasing a vehicle and working with this dealership and the people that work there. Good job. You've earned my business and respect. More

by donn997
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

October 18, 2025

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Service advisor did great job explaining things. He made me feel comfortable and welcome to dealership. More

by STROBLECL
Service Price Transparency
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Recommend Dealer
Yes

October 15, 2025

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Very knowledgeable and helpful dealership— the service department is efficient and goes above and beyond. More

by rgm5072
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Mike Arata

October 15, 2025

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Employee Rating

Very well knowledgeable and kindness I will go back again.I recommend them to the highest More

by KBRADSHAW216
Service Price Transparency
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Recommend Dealer
Yes

October 02, 2025

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Employee Rating

First time at this Dealership and would say it was a good experience thus far...service writer Tom was respectful, and straight forward and offered multiple viable options and has exquisite customer service More

by akwasia
Service Price Transparency
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Recommend Dealer
Yes

September 30, 2025

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Employee Rating

The Agent assisted me greatly in getting my tire changed with a car wash at the end of the service More

by abunduw21
Service Price Transparency
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Recommend Dealer
Yes

September 30, 2025

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Employee Rating

Service is always thorough, reliable and courteous. I also appreciate the transparency in service you can trust. More

by MARISSAJOSIAH
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Tony Derrenberger

September 25, 2025

Dealership Rating
Employee Rating

Every time I visit Jaguar Land Rover West Columbia I have nothing but good things to say! More

by SPRINGPROMISE
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Tony Derrenberger

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