Tom Nguyen
Tom Nguyen at Zimbrick Nissan
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Tom Nguyen

Service Consultant

Zimbrick Nissan

5330 High Crossing Blvd
Madison, WI 53718

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4.7
87 Reviews
4.7

87 Reviews

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87 Reviews of Tom Nguyen

April 25, 2024

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Employee Rating

I like the dealership on handling our car and I will continue to send my car for inspection. Thank you soo much More

by Max
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 26, 2024

Zimbrick Nissan responded

Thank you!

April 12, 2024

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Appreciate the professionalism in the work we have done at Zimbrick Nissan. Work done in a timely manner. Would recommend Zimbrick to friends and family. More

by scottjohnsonsj55
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 12, 2024

Zimbrick Nissan responded

Thank you for the kind words - we look forward to assisting you in the future!

April 09, 2024

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Excellent Service, from check in to check out. Thank you, I will see you next time. More

by SEDRIC_MORRIS
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Workmanship
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Recommend Dealer
Yes
Apr 12, 2024

Zimbrick Nissan responded

Thank you! We look forward to seeing you again!

April 04, 2024

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It was a nice, easy trip to Zimbrick Nissan service. I would highly recommend them. More

by Jmklade
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Workmanship
Service Time
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Recommend Dealer
Yes
Apr 12, 2024

Zimbrick Nissan responded

Thank you for the 5-Stars!

February 28, 2024

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Employee Rating

Always kind, professional, efficient and great customer service. This is why I go to Zimbrick for service. And likely next sale. More

by karie.georgeson
Recommend Dealer
Yes

Other Employees Tagged: Tom Nguyen

Feb 28, 2024

Zimbrick Nissan responded

Thank you for the kind review! We truly appreciate your continued support and look forward to assisting you in the future.

February 05, 2024

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Employee Rating

5 Star until last service visit. Missing lug nut from previous rotation, disingenuous service manager Dave Finco, told 2 different stories about tire damage, and incredibly disappo More

by KEATT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dave Finco , David office manager?

Feb 13, 2024

Zimbrick Nissan responded

Hello Kevin. We understand the missing lug nut is our fault and installed a new one at no charge. During your visit we completed a multi-point inspection we found the right front tire pressure lower than the other tires. During further inspection your technician found a wire had punctured your right front tire in a spot that is not recommended to be repaired. We rotated your tires as requested which moved the damaged tire to the rear. Therefore, if the tire goes flat during driving, it does not affect the steering and the driver can safely navigate to the side of the road. We also cut the wire to a shorter length to avoid the wire from hitting anything and being removed from the tire unintentionally. The recommended solution to the damaged tire is a new set of tires. It was discussed during your visit that if you approve a new set of tires there would be no charge for a tire rotation. Due to your frustration, we did not charge you for a tire rotation and did not install a new set of tires. We also provided you a video showing you of the damage to the tire. We do this so you have documentation and video evidence of what is going on. We understand you were frustrated you were not informed of the damaged tire and walked out to see your vehicle prior to the tire rotation, but we hope you understand we try to keep the service visit moving to avoid delays to anyone’s schedule. Our mission is to provide each customer with a safe and reliable vehicle through Loving Care Service.

February 03, 2024

Dealership Rating
Employee Rating

Helpful and friendly. Great group. Tom and Dylan are great and the gentleman who wiped down my windows was very nice. More

by DEBBIEMIKELORD
Recommend Dealer
Yes

Other Employees Tagged: Tom Nguyen

Feb 05, 2024

Zimbrick Nissan responded

Thank you for the review, we appreciate the 5-stars! We look forward to assisting you in the future!

February 03, 2024

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Employee Rating

Vehicle was fixed and completed very timely. Associate was personable and knowledgeable. Overall a good experience More

by SARAH.CUMMINGS
Recommend Dealer
Yes

Other Employees Tagged: Tom Nguyen

Feb 05, 2024

Zimbrick Nissan responded

Thank you, Sarah! We greatly appreciate the kind review!

February 02, 2024

Dealership Rating
Employee Rating

Very good. Explained process and great communication Follow up was excellent and timely Great job More

by Frank.jimenez11
Recommend Dealer
Yes

Other Employees Tagged: Tom Nguyen

Feb 02, 2024

Zimbrick Nissan responded

Thank you for the kind review - we look forward to seeing you again!

January 30, 2024

Dealership Rating
Employee Rating

The service was good. However, $244 for one windshield washer nozzle is a high amount. More

by 2019 Nissan Frontier
Recommend Dealer
Yes

Other Employees Tagged: Tom Nguyen

Jan 30, 2024

Zimbrick Nissan responded

Thank you for the feedback. We're glad you had a good experience with our Service Team!

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