Tom Pasquarella

Don’t buy from this dealership! !! All they do is play games with your time. Went in and negotiated a price for a 2023 Honda Civic Si and I got a price then went back home 2 1/2 hour !! All they do is play games with your time. Went in and negotiated a price for a 2023 Honda Civic Si and I got a price then went back home 2 1/2 hours away to get a bank check then drove back to the dealership and the car was swapped tires and wheels and it was damaged so I told the sale manager Alfredo to check it out and he said no one did anything to the car lol this guy is a joke and the finance manager is the same. Both laughed at me then said the deal is off and I was pissed.. they didn’t know that before I left the dealership I took a picture of the car all around and the inside plus the mileage so after that they said the deal was the way it was and I said let me talk to the GM they gave me the runaround. I was so mad I called herb chambers corporate and let them know what happened and that the dealer was trying to auto scam me and that I have proof of everything. So the corporate told me they gonna contact the GM at the Honda dealer TOM and look into it. Half an later the GM TOM contacted me then told me that the car been like that and I said no it’s not and asked for proof and I said I send it to you but instead I drove there and meet with him and show him the pictures of the whole car and he gathered all the sale person and asked what’s happened and I over heard the sale manager Alfredo said they swapped the wheels so I wouldn’t get the car for the price I had. So the GM came back in the room and said I took pictures of the other gray Honda si and I said the only gray Honda was the one I want to buy and I told him the other gray Honda just came in yesterday and he try to say I lie so I told him to check the camera and he refused and when I showed him the video of whole car inside and out then the vin number that’s when he said ok I’m sorry I will fix the wheels for the deal and I said nope !!!! Now I told him I want all four wheels and tires and he said ok and made that deal… my sale person was Jermey and he try to scam me too. How you gonna prep the car for me to come pick it up and the car all scratch up and the wheel lock was to a different car and told me he had to order it smh… I said you don’t have to order when y’all have the Honda parts on the other side of the building and that’s when he drove the car around and got the new wheels lock… this places love playing games and give you the runaround and when I went to the higher up and show proof they all got speechless. I only deal with my sale guy Jermey and sale manager Alfredo and finance manager Nelson and the general manager Tom.. all these guys should get fired. I never seen a dealership like this Honda dealership of Dorchester .. they try to play with the wrong one. Hope y’all learn your lesson and don’t try to scam the people because people’s like me take pictures and video of everything for we try to make a deal.. I bought the car 06/25/2025 .. sorry my review is long but I have to let everyone knows how they all are. Now go look on carfax for there reviews 2.6 stars …. Never again this is my honest review More

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Excellent service. All were professional and polite. What work I asked to be done was just that. No pressure for things I did not. All were professional and polite. What work I asked to be done was just that. No pressure for things I did not. More

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Tom was such a pleasure to work with and made the purchase of my new vehicle less stressful. He went out of his way to find my car and had it delivered to me. Exceptional service. And, Josef was terr purchase of my new vehicle less stressful. He went out of his way to find my car and had it delivered to me. Exceptional service. And, Josef was terrific, professional and had such an upbeat attitude! I am so grateful, thank you, Beth Sargent More

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sean and the service department are the worlds most wonderful people to grace the planet wonderful people to grace the planet More

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Amazing dealership with kind, knowledgeable and professional staff that make sure you get your exact needs taken care of. professional staff that make sure you get your exact needs taken care of. More

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People are very knowledgeable , friendly and helpful. We highly recommend this place for people who planning to buy new cars. We highly recommend this place for people who planning to buy new cars. More

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Great experience, wonderful service, everyone was very friendly, and knowledgeable! Would recommend to anyone looking for a new car friendly, and knowledgeable! Would recommend to anyone looking for a new car More

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They didn’t pressure me into buying and were very patient with all of my questions. with all of my questions. More

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I had an excellent experience at Herb Chambers. Not only was I offered cofee, hot chocolate and water, but the professional experience with Makayla was excellent. She has excellent customer service Not only was I offered cofee, hot chocolate and water, but the professional experience with Makayla was excellent. She has excellent customer service experience, she's great with people and I could tell she's a people person and she finds pleasure in helping her customers and going extra miles to help customers at Herb Chambers. I was very pleased and satisfied with all the service I received from Herb Chambers and especially with keeping updated. More

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SEAN WAS THE BEST! !! He was very nice and professional, and he explained everything that was going on in great detail.He also helped me get my service done quickly so t !! He was very nice and professional, and he explained everything that was going on in great detail.He also helped me get my service done quickly so that i would make it to work on time. He and the rest of the staff were very friendly and accommodating, and the valet were great too. More

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