Tom Pasquarella
Tom Pasquarella at Herb Chambers Honda

Tom Pasquarella | Page 3

General Manager

Herb Chambers Honda

720 Morrissey Blvd
Boston, MA 02122

4.3
76 Reviews
4.3

76 Reviews

Write a Review

Specialties & Trainings

Honda Certified

76 Reviews of Tom Pasquarella

August 25, 2024

Dealership Rating
Employee Rating

When go inside the building no one greet you and you standing there like a stooge. More

by NANCY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 29, 2024

Herb Chambers Honda responded

Nancy - Customer service is our priority so I would appreciate the chance to speak with you about your experience. In case I can't locate your contact information, would you please reach out to me directly? Thank you, Tom Pasquarella - General Manager - tpasquarella@herbchambers.com

Aug 25, 2024

NANCY responded

The wait is too long, from after 9am to after 4pm and the worst thing is that day of service, when I called the service person told me that my car is not done as yet, and when I realized that he did told me by 12noon my car will be ready and it was after 2pm and the car still wasn't done, I took a cab from my home and went to the dealer service place, because he told me that I cannot wait for it, and when got there my car was done and parked in the parking lot waiting for me to pick it up, that is when I saw all three of the service person sits outside relaxing talking and didn't call me to let me know that my car is finished working on, and the worst thing is that, this service place the workers, they have bad attitude there body language tells it all, my question is why they refused to call me when my car is done, it was a very bad service day for me after I spend so much money at that place, I wasn't treated fairly and I have the right to be treated fairly and equally just like everyone else. Why do I have to take a cab to go pick up my car and it is covered under the warranty, the worst thing is the service person didn't called me when my car is done worked on and I'm very much offended by his behavior.

August 16, 2024

Dealership Rating
Employee Rating

Excellent and friendly staff and service. I have leased multiple cars over the years and always find the team efficient and helpful. I have them service my car as well. More

by johnmshea1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Lascelle McKenzie, Valer Topalli , Jessie

Aug 19, 2024

Herb Chambers Honda responded

John, we're delighted to hear that our team at Herb Chambers Honda In Boston has consistently provided you with excellent service. Thanks for your continued trust and support!

July 29, 2024

Dealership Rating
Employee Rating

Very helpful team. I went to another dealer first and they charge a markup on all their cars. Herb Chambers doesn’t have any sort of markup so wish I went to them first More

by BDay81
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alfredo Dalence, Fabian Garcia, Nick Tarquini, Nicolas Karam , Tural Bayramli, Nermi Santos

Aug 01, 2024

Herb Chambers Honda responded

Thank you for the great feedback! We're glad to hear our team at Herb Chambers Honda in Boston provided a smooth and transparent experience. Enjoy your new car, and we appreciate your support!

July 24, 2024

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Employee Rating

Great customer services I was only there for all of 12 mins customer service was amazing More

by averywoumnm3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alfredo Dalence, Chris Purcell, Robert Hall, Maulik Desai, Nicolas Karam , Makayla Carter-Harris, Nermi Santos, Nelson

Jul 25, 2024

Herb Chambers Honda responded

We're happy to hear our Herb Chambers Honda In Boston team provided you with an efficient experience! Thanks for your business and please don't hesitate to reach out if we can be of service again in the future!

July 23, 2024

Dealership Rating
Employee Rating

Mary is the best sale person , the manager kept promises what he sent out letter for trade in .. More

by Daniel Nguyen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mary Lopez, Maulik Desai

Jul 23, 2024

Herb Chambers Honda responded

Thank you for the great review, Daniel! We're happy to hear Mary & the team provided you with a five-star experience and we hope to see you again in the future. Take care! - Herb Chambers Honda In Boston

May 15, 2024

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Employee Rating

This is my second purchased and I am very pleased with the whole process. I would like to extend my gratitude to all staff, used car manager and Tom the general manager, also Denisse was my sales person b More

by Robert Beltre
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 16, 2024

Herb Chambers Honda responded

Robert, it's great to know you had a smooth process for your second purchase at Herb Chambers Honda In Boston. We're glad Denisse and the rest of our team could assist! Thanks for choosing us again!

April 24, 2024

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Employee Rating

Every time I go to herb chambers I get excellent service from Robert Hall there More

by Brennan547
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Hall , Nelson excellent

Apr 24, 2024

Herb Chambers Honda responded

We really appreciate you taking the time to leave Herb Chambers Honda In Boston this awesome review, thank you!

April 23, 2024

Dealership Rating
Employee Rating

Michelle is an excellent representative for Herb Chambers Honda. She is very personable and professional. When my wife and I came to get our new car, she greeted us at the door to the dealership. She displa More

by arthur.bettencourt
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Apr 23, 2024

Herb Chambers Honda responded

We're delighted to know that Michelle and the team at Herb Chambers Honda in Boston provided you with such a positive car buying experience. It's great to see our dedication towards customer service being appreciated! Enjoy your new vehicle, and thank you for choosing us!

January 31, 2024

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Employee Rating

Everyone at the dealership was very nice and helpful. Jean was very helpful. The dealership was very clean More

by madisondent14
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jean Emile, Nermi Santos

Jan 31, 2024

Herb Chambers Honda responded

Hi Madison! We're delighted to know that you had a positive experience at Herb Chambers Honda In Boston and found our team, including Jean, helpful. Thanks for noting the cleanliness of our dealership too!

January 10, 2024

Dealership Rating
Employee Rating

I love Herb Chambers Honda! I've gotten 4 cars with them. Most of all I absolutely love Mary. She makes the process painless and she's very accommodating. I couldn't be happier! More

by sagittarius121377
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mary Lopez, Nick Tarquini

Jan 12, 2024

Herb Chambers Honda responded

We're glad to know you've had great experiences with us at Herb Chambers Honda In Boston! It's wonderful to know that Mary has been able to make your car-buying process seamless. Thanks for being a loyal customer, we appreciate it! Have a great ride!

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