Tom Propersi | Page 37

Unequivocal Excellence. This was my first car purchase and after extensive research, all that remained was choosing a dealership. In this regard, there was simply no question This was my first car purchase and after extensive research, all that remained was choosing a dealership. In this regard, there was simply no question that I was not going to visit Valley Honda. A few colleagues recommended said dealer and after visiting the website (and reading some laudable reviews), I knew I was making the best choice. Although I knew which model of car I wanted (2016 Civic EX) and that I would be visiting this dealership, I began an online correspondence (with great ease) with Nikki Anderson to start my journey. Nikki was prompt, informative, and genuinely kind with all my queries as I waited for inventory of the new model vehicle to arrive. I was kept apprised with leasing information and inventory updates the same day Nikki was informed. Unfortunately I scheduled my test drive on an off day for Nikki, but she was more than accommodating in setting up a time appointment of my choosing and referring me to her colleague and friend, Tom Propersi. On the day of my first visit, as soon as I walked into this fine establishment I was politely greeted by the receptionist who promptly called for Tom and then asked if I wanted any complimentary Starbucks coffee (awesome). Tom soon greeted me and did not waste any time showing me the exact model I previously discussed with Nikki. Though Tom candidly admitted he too was still getting accustomed to the novel Civic model (they arrived only a day prior), he provided an in depth tour and explanation of what made this dramatic update so special. One of the funner moments occurred when Tom was showcasing the handset integration (Car Play and Android Auto) and received a text message from Nikki asking if I made it there and was having a pleasant time. This was just one of the small gestures that made the entire experience worth it. And before I knew it, Tom presented me with my first opportunity to test drive the vehicle. Although I had previously researched the car, there is still no comparison to actually getting hands on time with the machine. Tom knew I was excited and allowed me to enjoy the experience without distracting me with every minutiae of the new model. In fact, he only highlighted aspects I was not privy to and what other customers had experienced within their day to day activity (such as the Econ button and fuel efficiency). Back at the dealership Tom provided me with an elaborate tour of the entire facility, which to my surprise was almost as exciting as my test drive. This place is huge! Tom explained: there is a 42 car service garage that allows Honda owners to come in with no appointment, a lounge area equipped with large cushion chairs, large HD televisions, laptop check out stations (what! haha), a free Starbucks coffee station, and a monitored play area for kids. Tom then made note that when you come here the entire staff truly wants you to relax and feel comfortable (as evidenced by the stress free expressions and individuals actually sleeping in the cushioned chairs). After the fantastic tour, Tom did not even have the opportunity to ask if I was interested in making a purchase as I eagerly stated, "Let's start signing some papers!" Although we had to get into the specifics of my lease, Tom was equally interested in myself, my family, and who I was as a person, not just a sale. He explained his impressive tenure at Valley Honda and how happy he is to come into work each day. While going over the lease policy and numbers, I never felt forced or manipulated into choosing a higher vehicle trim or payments (in fact Tom made note that Honda Sensing while impressive, is not for everyone). Then after committing to what I wanted, Tom spoke to the finance department and came back with all the numbers we previously agreed upon. No hidden charges or nervous moments, a truly transparent and professional transaction. Unfortunately, the dealership did not yet have any inventory of the specific color I wanted, but the wait was only a mere week (trust me, I would have driven off the lot in a new car if it was there). In that waiting period, Tom was just as cordial and prompt as Nikki in regard to email updates and the phone call when my car arrived. I could not wait to revisit this dealership, not only to pickup my new car, but to experience the pleasantries and warmth provided by the entire staff. It was on this visit, and to my delight, Tom got to introduce me to Nikki (who was as caring and polite in person as she was online). Then, Tom once again wasted no time showing me to my new vehicle and explained since I had such an adept knowledge of the car, we would tour a précis version of the manual. Tom also went over other important aspects of becoming a Honda owner, such as, the free Emergency Service and complimentary coupon booklet. Soon after the overview, Tom took me into the financial department to meet with Mario. As with the entirety of my journey, meeting Mario and actually signing my first lease was exciting and utterly enjoyable. After one last tour of some specific car controls, Tom was ready to hand over my new set of keys. But before that, Tom expressed what a gratifying and amicable time he had working with me, and then as the true gentleman that he is, he offered to purchase me an official Honda key-chain accessory (which is made of quality material and one that I am proud to carry). A sophisticated and professional gesture fitting not only Tom, but the entire dealership. Tom became much more than a salesman throughout my experience, he became a friend I can wholly rely upon. My awesome experience at Valley Honda was truly one of kind, and one I am happy to remember every time I get into my car. More

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I hate buying cars! Thanks to Tom it was a pleasant experience. He was informative, patient and relaxed. This made my purchase less stressful and somewhat enjoyable. He w Thanks to Tom it was a pleasant experience. He was informative, patient and relaxed. This made my purchase less stressful and somewhat enjoyable. He was personable and tactful but did not try to be funny, cool or my new best friend. I really appreciated his style. More

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Very helpful and kind. Nick was great! He didn't waste our time or rush us through the process. I was totally up front with him and told him I did not like buying cars. He Nick was great! He didn't waste our time or rush us through the process. I was totally up front with him and told him I did not like buying cars. He was super friendly and personable. He didn't push us into something we weren't interested in. Thanks, Nick, for making this a very nice experience! More

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Model Dealership This is my second purchase at this dealership in the last 4 years. I was so impressed the first time that I have referred several friends over the yea This is my second purchase at this dealership in the last 4 years. I was so impressed the first time that I have referred several friends over the years. I have personally dealt with Tom Propersi both times. He is a very professional salesperson who is pleasant, friendly, knowledgeable and thorough. As a result of this, he is also a friend. I have also had the pleasure to meet other staff and work with some of them too. Jab Rahman was very efficient and accommodating. Don Davis helped resolve some issues in the most professional and comfortable way. He is excellent. A brief moment in the finance department with Mari Rios was pleasant, efficient and fun, which is not always the case in finance departments. I have had much experience with many dealerships over the years, some good and some not so good. But, by far this has been the best all round experience. Their service department and staff are also some of the nicest and best I've encountered. I highly recommend Valley Honda in Aurora, Illinois. More

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Thank you for an easy stressfree experience!! Tom was amazing as was Don Davis. They both treated myself and my girls like long time friends. While waiting for finance on a busy Saturday, Tom enga Tom was amazing as was Don Davis. They both treated myself and my girls like long time friends. While waiting for finance on a busy Saturday, Tom engaged with my girls, made them hot chocolate, played games with them and praised their art work they signed for him. Thank you so much for all you did for us! I look forward to getting oil changes just to say hello to you guys! -Tara, girls & birdies =) More

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Amazingly awesome! Thank you Tom for being my sales person. You were awesome! This Honda dealership puts great attention into detail of how to take care of their custome Thank you Tom for being my sales person. You were awesome! This Honda dealership puts great attention into detail of how to take care of their customers!! Thanks Again!!! Kerri More

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Honda CRV 2015 purchase I have always heard that it’s hard to have a “good” experience when purchasing a vehicle. Something changed for me when I arrived and found Tom Proper I have always heard that it’s hard to have a “good” experience when purchasing a vehicle. Something changed for me when I arrived and found Tom Propersi at Valley Honda. I had been to Valley Honda in October to just have a look at 2015 Honda CRV. I wasn’t planning to purchase it soon. I explained this clearly to Tom and told him I wouldn’t like to waste a lot of time since I might be a prospect but definitely not a buyer today ! He took my suggestion, listened to me carefully regarding my financials. Never in the process he sounded pushy or I felt like being not shown interest. He took me around the shop, service and explained each details why it is the best place get your Honda. That was in Oct first week and we were in touch through emails for over 3 weeks and finally got my car on 28th. The process was so smooth and I appreciated that he “listened” and made it happen. Tom was the key to purchasing at Valley Honda. Tom also told me that the reason why Valley Honda has been a success is because it cares. Bob who is the owner comes and speaks to customers on a daily basis. Thanks Tom and Valley Honda ! I look forward to dealing with your service department and hope that experience will be similar. More

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How to make car buying a pleasure A friend of mine recommended I seek out Tom Propersi at Valley Honda and I'm glad I did. Tom has the perfect combination of professionalism and friend A friend of mine recommended I seek out Tom Propersi at Valley Honda and I'm glad I did. Tom has the perfect combination of professionalism and friendliness. He knows cars and will gladly teach you what he knows. That "no pressure" style that so many reviewers have mentioned is true. I found him to be a great listener, patient and considerate, making my car buying experience MUCH better than I anticipated. As for the rest of Valley Honda, it's a great big beautiful venue for selling and maintaining cars. The employees are sociable and helpful. The waiting room was filled with people using the many amenities provided for them. They definitely work hard to make sure guests and vehicles are well taken care of. More

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Excellent experience Tom was very knowledgable in all the vehicles I had questions about, he went over every option in the book to make sure I was choosing the vehicle tha Tom was very knowledgable in all the vehicles I had questions about, he went over every option in the book to make sure I was choosing the vehicle that best suited my needs and lifestyle. My parents recommended me to Tom after their wonderful experience. Five stars More

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Fantastic experience We had a great experience at Valley Honda, and especially with Tom Propersi. He was very knowledgeable, and had a "no pressure" approach. He explaine We had a great experience at Valley Honda, and especially with Tom Propersi. He was very knowledgeable, and had a "no pressure" approach. He explained the whole buying process well, and even sat with us for a while to make sure we were very comfortable with all of the features of our new car before we drove off the lot. Overall, it was a fantastic experience and I would recommend Tom to anyone looking for a new or used car! More

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