Tom Roycraft | Page 2

Tom in pre owned sales was amazing in listening to me personally what I could afford and what I was interested in, he helped me find a reliable vehicle I love! It was my first time buying a new vehicle a personally what I could afford and what I was interested in, he helped me find a reliable vehicle I love! It was my first time buying a new vehicle and he made the process very stress free. The vehicle I purchased had a missing piece and it was fixed before I even left the dealership! Staff in all departments were very friendly. More

by BRITTANY.FJELD Verified Customer Verified Customer

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Was excited to find the exact used Pilot that we wanted here. Test drive was fine, but beyond us asking a bunch of questions and getting what we wanted - Tom was just kind of... there for the sales process here. Test drive was fine, but beyond us asking a bunch of questions and getting what we wanted - Tom was just kind of... there for the sales process. And then when we had a couple concerns with the vehicle after driving home with it, I reached out and both Tom and his manager Ryan were less than helpful in getting our concerns addressed. It was like once the sale had been made, they couldn't care less if the car we had taken home had any problems or didn't meet our expectations. Love the car. Very disappointed in the experience. More

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I had an outstanding experience and love my Honda Insight. I have been impressed with their commitment to meet my needs. Tom was great to work with. Insight. I have been impressed with their commitment to meet my needs. Tom was great to work with. More

by CLARESTEVE95 Verified Customer Verified Customer

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Returned lease and commited to a new lease. Staff was helpful ,little slow handling the transaction. Felt like our value was good, overall a good transaction helpful ,little slow handling the transaction. Felt like our value was good, overall a good transaction More

by Jkmmoly Verified Customer Verified Customer

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I worked with Tom Roycraft and Scott Holman. The experience was perfect. Never been treated better. I will be back for sure. I will also refer anyone I know experience was perfect. Never been treated better. I will be back for sure. I will also refer anyone I know More

by COGSWELLNANCY Verified Customer Verified Customer

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Tom was super patient with us throughout the process. He really listened to what our needs and desires were in a family vehicle and helped us find the perfect minivan in our price range. really listened to what our needs and desires were in a family vehicle and helped us find the perfect minivan in our price range. More

by MNNELSON75 Verified Customer Verified Customer

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Extremely helpful. I contacted them on a day where they weren’t open and received a response to set up an appointment for the next day. Great customer service by Tom and crew. This is the second car we pu weren’t open and received a response to set up an appointment for the next day. Great customer service by Tom and crew. This is the second car we purchased from them and will buy from them in the future More

by RDOUGLAS272 Verified Customer Verified Customer

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DO NOT GO HERE Fasten your seat-belts because this is going to be a long ride: On July 14th, my boyfriend and I purchased a used silver 2017 HR-V from Luther Brookd Fasten your seat-belts because this is going to be a long ride: On July 14th, my boyfriend and I purchased a used silver 2017 HR-V from Luther Brookdale Honda and it was a TERRIBLE experience (to say the very least.) Now don’t get me wrong, I love our car. It’s been great. You just can’t go wrong with a Honda. However, never in a million years would I recommend anyone to purchase a vehicle from this place. Despite their “raving” online reviews, the staff that worked with us (young first time car buyers) were disgraceful, uninterested, and unethical. We had scheduled an appointment with Tom Roycraft prior to arriving. We started by test driving a black 2018 HR-V, and we were interested in buying it. When we got back to inform our salesman, Tom, he had stated that he couldn’t sell it to us because it didn’t have enough miles on it. Seriously? It was advertised online as if it was ready to be purchased! For the three hours that we sat at Tom’s desk going back and forth about which car to buy, financing, etc. it was almost as if he COMPLETELY checked-out from helping us. Luther Brookdale Honda’s website states, “From the moment you walk into our showroom, you’ll know our commitment to Customer Service is second to none. We strive to make your experience a good one.” Tom was more interested in his lunch break than helping us. He didn’t hesitate to answer his phone in the middle of our conversations, kept disappearing with no explanation, and removed his mask MULTIPLE. TIMES. If you’re COVID-19 conscious and want to stay healthy, clean, and safe, DO NOT GO HERE. There was only one visible sanitizing station before entering the building, and several employees in the showroom didn’t even have a mask on!!! Hang on to your handles, because this is where the ride gets bumpy. Kortney Barker from finance had been “helping” us along our journey. From the very beginning, we had clearly stated what our budget was and the monthly amount we would like to stay under. At first, she actually did her job and had kept us under our budget. However, when she took us to her back office to sign papers, things started to go down hill. She offered us a warranty, and we had told her we were not interested. She said something like, “Now I’m supposed to give you the run-down on all of these warranty options. Don’t tell anyone I told you this, but out of these four options to choose from, I think you guys can get away with the least expensive one.” We politely declined again, stating that we have a four-moth-old baby, and would like to stay under budget. She went on. “Are you sure? When you break it down, it only costs $60 more a month!” We asked if the warranty covered things like oil changes, and breaks. “Ummmm… no. Well, maybe the break pads?” Again, we declined. She persisted. “If you bring your vehicle in to get serviced, just hooking it up to the computer to see what’s wrong costs $180.” We were skeptical. “Look, imagine you need a part that costs $2,100. You will be saving money in the long run if you BUY THIS WARRANTY!” She mocked us, “Oh, is it not in your budget?” How RUDE! After her finessing young first time car purchasers, Kortney coerced my boyfriend to sign and he finally caved in. I don’t know who trains these people, but nagging customers to purchase things they aren’t interested in is down right wrong. She knew what she was doing. Kortney’s online bio states “I am extremely proud to be a part of the Luther Group, and truly believe in the superior product that is Honda. My goal is always to provide ultimate guest satisfaction, and make you a customer for life!” If she REALLY believes that Honda is superior, why was she trying to sell us a vehicle warranty? Sorry Kortney, but we didn’t leave satisfied, and we sure won’t be your customers for life. The next day, we regretted caving in to Kortney’s scheme. I called her directly and left a message about taking the warranty off of our plan. She called back and left a message, stating that there’s a 60 day warranty for the warranty and we were able to remove it from our plan. HOWEVER, the monthly payment would remain the same, but our car would be paid off faster. After discussing this with my uncle, who is well-rounded in finance, he called the general manager. I don’t know what the extent of their conversation was, but to put it VERY lightly, the general manager was a complete jerk. My uncle had told the GM that he would never buy from Luther Brookdale Honda, and the manager told him we weren’t good enough to buy a car there anyway!!! W H A T ?!? If I could give this place negative stars, I would. Our overall experience was awful. If you’re interested in purchasing a new or used Honda, steer clear away from Luther Brookdale and take your business elsewhere. More

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Bully’s. Declined used car warranty offered by Bully’s. Declined used car warranty offered by Kortney.Multiple times. .Pressured to comply. Unable to rescind warranty. Store manager extrem Bully’s. Declined used car warranty offered by Kortney.Multiple times. .Pressured to comply. Unable to rescind warranty. Store manager extremely rude when contacted. Not at all what’s expected of a Honda dealership. More

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They had the exact used Ridgeline I wanted. Working with them long distance over the phone moved the transaction along and we were able to reach an agreement. them long distance over the phone moved the transaction along and we were able to reach an agreement. More

by BOWEJP Verified Customer Verified Customer

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