Tom Samperi | Page 3

Upon arriving at BMW of Darien I was somewhat nervous that I would be judged upon walking in. However, I was welcomed and greeted by a smiling Sales Associate named Sal Marino. He escorted me to his de that I would be judged upon walking in. However, I was welcomed and greeted by a smiling Sales Associate named Sal Marino. He escorted me to his desk and before looking at any cars, Sal began to tell me about himself and his overall knowledge of the business; which put me at ease. Sal was very attentive and allowed me to express all the 'must haves' I was looking for in a BMW. During the same time frame, his team reviewed my Jaguar that I wanted to trade in. They were very professional and honest/fair about the trade-in value. After reviewing a few BMW's that fit my criteria, we went for a test drive. Sal was very knowledgeable and was able to answer all my questions, even if some seemed obvious. Tom Samperi joined in on my BMW search to advise what options I had with my trade-in, how the process would work in getting a used BMW and how they (Sal and Tom) were working to keep me at my monthly payments. Tom was very professional and sensitive to my situation. Anthony Martinez was the last man I met with that day. He shared with me a little about himself and what his role is in the final process. In short Anthony worked his magic, talked with BMW financial, was able to lower my APR %, factor in a 3 year warranty on the used BMW X5 I had chosen and was able to get me approved and right on budget. My new 'used' BMW X5 would be ready for pickup the following day. Vladimer advised me that my X5 would undergo a full check, oil change, detail job etc... BMW provided me with a 2011 loaner and my X5 was ready for pickup on schedule the next day. Overall, the staff was completely personable, knowledgeable and professional. I have already started referring BMW Darien to my peers and I cannot stop gloating about my BMW X5 and team who supported me in getting my dream car. Thank you JRave More

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