Tom Stegeman | Page 33

Nice folks It took some talking and some work but Joe Machens stood behind their product. They were able to work with me and help me get my car repaired at a re It took some talking and some work but Joe Machens stood behind their product. They were able to work with me and help me get my car repaired at a reasonable price point. I do appreciate the follow up message and ethical attitude. More

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New car purchase A big thanks to Randy Wells, Terry Bradshaw, and Tom Stegeman for making my car buying experience a positive one. Randy was a big help in finding my A big thanks to Randy Wells, Terry Bradshaw, and Tom Stegeman for making my car buying experience a positive one. Randy was a big help in finding my vehicle and setting up and explaining the Ford Sync technology and other functions of my vehicle. Terry explained the extended warranty options, but did not pressure me into purchasing any of the extended warranty's. Tom, a friend and high school classmate, put me in contact with Randy and helped me decide between two models I was considering. I purchased a Ford Focus and absolutely love it. I would recommend Joe Machens Ford for anyone considering a new car purchase. More

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Working with this staff is an enjoyable experience. My sales representative, Judy Obermeyer has been my go to person at this dealership for 25 years. I appreciate her straight forward approach to comi My sales representative, Judy Obermeyer has been my go to person at this dealership for 25 years. I appreciate her straight forward approach to coming to an agreement on price--both for my trade in and the car I would like to purchase. I always feel like I am treated fairly and professionally. More

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Shout out good service! My husband and I were looking for a used SUV - we explained what we wanted to Doug Underwood and how much we could spend- Doug called us whenever a po My husband and I were looking for a used SUV - we explained what we wanted to Doug Underwood and how much we could spend- Doug called us whenever a possibility presented itself and eventually he found us the perfect trade! Thanks for the Joe Machens dealership and its savvy employees. More

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Pressure Free New Taurus Purchase I was impressed with the pressure free, friendly environment during my recent purchase of a 2014 Ford Taurus at Joe Machens Capital City Ford Lincoln I was impressed with the pressure free, friendly environment during my recent purchase of a 2014 Ford Taurus at Joe Machens Capital City Ford Lincoln where Tom Stegeman and Douglas Keeler treated me with respect and guidance making my experience a memorable one that I will always remember and share with my family and friends. They made me feel important and at the same time relaxed in what could have been a stressful financial transaction that takes years to save for. Tom and Douglas rate 5 Star in my "Book". More

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Great Management I went to Joe Machens because they were the only dealership nearby that had the discontinued model vehicle I was looking for. I admit, I'm not a car d I went to Joe Machens because they were the only dealership nearby that had the discontinued model vehicle I was looking for. I admit, I'm not a car dealer's favorite customer; I was looking for a low-priced used vehicle, and my credit is mediocre. Our salesman, Derek Streeter, was friendly enough, but he tried to offer me a very small amount for my trade in. He tried to tell me that "no one uses Kelley Blue Book values anymore", but once I mentioned that I had actually valued my trade on the Joe Machens website (which uses KBB values), he brought the price up. The rest of the purchase process was fine. Terry Bradshaw was very friendly and quick with the paperwork. About a week afterwards, I noticed the car was overheating. I had just received a follow-up email from Derek, so I replied to him and let him know what was going on. He ignored me. I waited almost a week and resent my email via the website instead of directly to Derek. I received a reply from General Manager Tom Stegeman, who offered to run a diagnostic check on the car. As the car had no remaining warranty, I was very happy with that offer. Not only did they diagnose my car, but they took it to the local Chevy dealership for a new radiator (and another part that I was unfamiliar with) and did not charge me anything. It would have cost me over $700, and for a car with no warranty, I was not expecting any help with the actual repair. The service department was also extremely friendly. While I was not pleased with my particular salesman, the "above and beyond" service I received from Tom and the service department more than made up for it. With that kind of management, I would definitely recommend Joe Machens Capital City to anyone. More

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this group of people know what customer service means. Judy has sold me three new vehicles and had got me exactly what I wanted every time . always a great experience with this dealer. Judy has sold me three new vehicles and had got me exactly what I wanted every time . always a great experience with this dealer. More

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This was by far the best car buying experience I've ever had. Quick, professional and no pressure. Everyone went out of their way to make me feel appreciated. I highly recommend Joe Machens Capital ever had. Quick, professional and no pressure. Everyone went out of their way to make me feel appreciated. I highly recommend Joe Machens Capital City Ford Lincoln in general and sales consultant Randy Wells in particular. More

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I told the salesman what I was looking for and he price I was willing to pay. He did well in getting to the price I was willing to pay. was willing to pay. He did well in getting to the price I was willing to pay. More

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My purchase of a new truck from Joe Machens Capital City Ford during the Black Friday sales event was a smooth, no-stress transaction thanks to my salesperson, Bryan Ehase. This was my second vehicle purch Ford during the Black Friday sales event was a smooth, no-stress transaction thanks to my salesperson, Bryan Ehase. This was my second vehicle purchase from Bryan. I asked for him by name to help handle my current purchase because I was confident he and other dealership staff would treat me like their best customer--and they did. Along with the expert, highly experienced and efficient finance and business management team Bryan ensured that I received knowledgeable answers to my questions and full satisfaction with the entire process. Thanks Bryan and entire Machens Team! More

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