Tom Terrill | Page 68

This will be our 5th BMW from Flemington BMW because of your great dealership. It is a pleasure dealing with your team especially Tom Terrill! Tom knows all his BMW cars inside and out, he is very personab your great dealership. It is a pleasure dealing with your team especially Tom Terrill! Tom knows all his BMW cars inside and out, he is very personable with no pressure and follows up all the time. Outstanding Sales as well as outstanding service all stem from an excellent management team. So whether I am dealing with Tom Terrill, Ed Kiley, Scott Smith, Howard Fromm or Steve D’Argenio it is always a courteous professional and most of all friendly atmosphere. Just a great way to do business and get the deal done with keeping the customer happy in the “Ultimate Driving Machine”! I am loving my Beemer! More

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We have been to many car dealers in our 30 years of marriage. The experience we had at flemington BMW was by far the best. Our salesman Tom was very pleasant, honest, patient and knowledgeable. We w marriage. The experience we had at flemington BMW was by far the best. Our salesman Tom was very pleasant, honest, patient and knowledgeable. We were not sure which make of car we wanted to buy and his assistance was truly a factor in our decision. As a woman I felt that no question was a silly one. Something woman don't always get at car dealers. The last dealer we went to the salesman only spoke to my husband. Well, we didn't go back there. As you see I cannot say enough good things about Tom. You are fortunate to have him as a salesman sat Flemington BMW. More

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Excellent overall experience - highly professional, informative and very customer focused. This is one of multiple BMW's I have purchased over the past 20 yrs but my first experience with Flemington - informative and very customer focused. This is one of multiple BMW's I have purchased over the past 20 yrs but my first experience with Flemington - will never go anywhere else and very highly recommend Mr Terrill. More

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Excellent and no pressure service at Flemington BMW. Bill Hinton did not rush me at all and let me drive several different models before i decided which one to buy. He spelled out all the options and ran num Hinton did not rush me at all and let me drive several different models before i decided which one to buy. He spelled out all the options and ran numbers for me on more than one model. Never once was he in a hurry or trying to talk me into anything. Tom Terrill spent a considerable amount of time showing me the features of the car after the deal to buy was made. He answered all of my questions and was very knowledgeable about the car, and just a very nice guy. More

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I bought my first car when I was 12 years old. My experience with buying cars is long and has involved 24 vehicles from both private owners and dealers. I knew exactly what I wanted when I visited Fl experience with buying cars is long and has involved 24 vehicles from both private owners and dealers. I knew exactly what I wanted when I visited Flemington BMW for the first time in February. I expected a typical, canned, cookie-cutter experience and wasn't looking forward to it. From the moment Tom greeted me, it became a friendly and professional relationship resulting in my getting exactly what I wanted and, more importantly, how I wanted to get it. Tom was sensitive to my style, straight up and to the point with all fairness involved. The remainder of the experience through Steve and Byron was consistent with the atmosphere that Tom created. I have recommended Flemington BMW to no less than a dozen discerning car owners since and will continue to do so. Thank you. More

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I was very pleased with Tim Terrill as our Sales Rep for BMW. He was very knowledgeable and thorough throughout the buying process. He was very calm and answered all of our questions. Absolutely no press BMW. He was very knowledgeable and thorough throughout the buying process. He was very calm and answered all of our questions. Absolutely no pressure. Very easy to work with. Outstanding as far as I'm concerned. I would highly recommend his service and his ability to know his product. He kept us up-to-date as the car was going through production. I am happy with my car. More

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Tom was by far the best car salesman I have ever worked with. At BMW the salesman are called "Client Advisors" which I thought was just a fancy way to say salesman but Tom takes the title very seriously. T with. At BMW the salesman are called "Client Advisors" which I thought was just a fancy way to say salesman but Tom takes the title very seriously. Tom was incredibly knowledgeable about the product and the process and was always there when I had a question whether in person on the phone or through email. I worked with him for over six months before I decided to order my car from the factory and he never once pressured me into a sale, he simply gave me all the information I needed to help me make my purchase. When I ordered the car, Tom called me every week to let me know the cars status. HE EVEN CALLED ME WHILST ON HIS VACATION!!! Unfortunately, after a few months my economic situation changed and I was forced to sell the car. Tom even helped me through that process, even though there would be no commission or financial benefit to him or his dealership. Tom is truly one of the most genuine and honest person I have ever met in my entire life. He truly cares about the customer and making them happy with their decisions. He was even there to help me after already buying the car as well. I would recommend Tom to everyone I know and if it were possible I would buy ever car I will ever own from Tom. Could not be happier. If you want to buy a BMW, you HAVE to buy it from Tom. More

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I would like to thank Tom for all his efforts in finding me the right car at the right price. His attention to detail and preparation were exceptional. The whole process from the test drives to the detail l me the right car at the right price. His attention to detail and preparation were exceptional. The whole process from the test drives to the detail level of the car to the seamlessly smooth paperwork the day I purchased the car were far beyond expectations. His honesty and integrity were much appreciated! More

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We have only great things to say about Flemington BMW, Tom Terrill, Ed Kiley, Gerry Vaughn and Becky Kosar. After a quick phone call to the dealership about a BMW that we saw on-line, we drove the 40+ mil Tom Terrill, Ed Kiley, Gerry Vaughn and Becky Kosar. After a quick phone call to the dealership about a BMW that we saw on-line, we drove the 40+ miles to test drive a new 328i that they had on the lot. We entered the dealership and we were promptly greeted and introduced to Ed. Very professional, yet friendly he talked to use about the car we were interested in. He then introduced us to Tom Terrill who helped us buy the car I really wanted. Tom, extremely polite, professional, friendly and patient really worked hard and gave us his undivided attention. During my test drove of the BMW 328i (same style I was trading in) Tom asked many questions of what I was looking for. The car that I test drove was the color I wanted but lacked the navigation system I needed. plus, I really wanted a convertible but needed trunk space, a feature that the 328i lacks. Tom then spent time looking in inventory for a car that would make me happy. We then went to the basement area to see another car and unfortunately, I didn't like the color. Right next to the blue 328i was the cutest black 128i 2-door coupe convertible that I fell in love with. Tom spent time going over the car, checking to make sure it had all the features I wanted. He then had the car brought outside so I could test drive, convertible down. Fun to drive factor of 10+ and this is my 5th BMW. Tom knew everything about the car, every feature and how they worked. There was no pressure while Ed was working the numbers. The waiting area was clean, quiet and we we offered water or coffee. The deal was done, I gave in my car. Gerry worked with me on the Onstar feature and got everything setup in a short amount of time. Very personable and knowledgable. We met Becky to start the paperwork, she was organized and friendly, explaining everything. and then, the power goes out in town and the computers go down. The only thing left to do was actually sign the paperwork. Without a car, since I gave mine in, Ed quickly got me a loner car for Sunday. Tom drove the car down to me on Monday at my convenient time and spent much time going thru the navigation system, setting up my blue tooth, making sure I was fully prepared, etc. Well above the call of duty. This was by far the best BMW experience I had. Great dealership, great people, great product. thanks Tom and everyone. More

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After going to another BMW dealer who gave less than a pleasant experience coming to Flemington BMW was a delight. Tom was great to wok with helping me get the car I wanted at a price that fit my budget. pleasant experience coming to Flemington BMW was a delight. Tom was great to wok with helping me get the car I wanted at a price that fit my budget. When I picked the car up Tom took as much time as I needed going over all the controls on the car. I cannot recommend Flemington BMW high enough More

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