Tom Trout | Page 18

Great service Thank you for getting my vehicle in on short notice. I did not inform them I was coming and they still worked my regular service into their schedule. Thank you for getting my vehicle in on short notice. I did not inform them I was coming and they still worked my regular service into their schedule. More

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Oil change Did not have an appointment but very friendly worked me in for the afternoon. They were extremely friendly and polite. I had a coupon and left it on Did not have an appointment but very friendly worked me in for the afternoon. They were extremely friendly and polite. I had a coupon and left it on the desk. I figured it may or may not work but would probably be gone as the service man said he would not be there when I came back. I went back at the appointed time and they took me right in. My coupon was on the other mans desk and he used it without me asking. Very polite young man. Always enjoy my trips there. More

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Great salesman and finance manager We were greeted kindly and didn't feel pressured. We knew what we wanted our monthly payments to be and they made it happen. Would definitely recommen We were greeted kindly and didn't feel pressured. We knew what we wanted our monthly payments to be and they made it happen. Would definitely recommend this dealership. More

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i was very pleased. very pleased with the fast work they did. I really don't have anything else to add. jus a thank you for being close and doing a good job. very pleased with the fast work they did. I really don't have anything else to add. jus a thank you for being close and doing a good job. More

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Excellent service and advice. Work completed in timely manne Sean was helpful with info that helped us to make the best choice for our money. He worked with us to schedule and complete our work in a timely manne Sean was helpful with info that helped us to make the best choice for our money. He worked with us to schedule and complete our work in a timely manner. More

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fast and quick the service was very quick. the people are very nice. i would recommend them to all my friends. my truck is what they serviced with oil change fluid c the service was very quick. the people are very nice. i would recommend them to all my friends. my truck is what they serviced with oil change fluid checks and tire rotation. love to work with these people and hope we have a long relationship together. More

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Always a good experience. We bought our first Camry from Toyota of Cleveland in 1992 and have returned several times for new vehicles. We are always pleased with the friendly, We bought our first Camry from Toyota of Cleveland in 1992 and have returned several times for new vehicles. We are always pleased with the friendly, professional service we receive. More

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Excellent all around service I have been buying and servicing my toyota vehicles here for over 6 years and I will continue to do so. The service members always go out of there wa I have been buying and servicing my toyota vehicles here for over 6 years and I will continue to do so. The service members always go out of there way to help and make sure you and your vehicle are taken care of properly. Job well done! More

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Great dealership...sort of In some ways this is the greatest car dealership I have ever dealt with. I agree with other reviewers..my buying experience six plus years ago was th In some ways this is the greatest car dealership I have ever dealt with. I agree with other reviewers..my buying experience six plus years ago was the best ever. Have had all service work done on my Camry with their service dept since. The service work is great..no problems and never a reason to doubt their integrity. But...they really need to polish some of their customer service details. Ex: about a year ago I went up from Chattanooga for my routine service. Got all the way up there and realized I had left my wallet at home. No problem, I actually had my checkbook. Well yes, it was a problem. No one would take my check without ID...which was in my wallet. This after five years of service visits and buying a car through them. Gee. They also need more loaner cars. Went up yesterday to have some unexpected work done, which ended up almost (long story) requiring an overnight stay. But...no loaner cars left. Who wants to call a friend to drive all the way up to Cleveland to pick you up, only to have to do it all over again the next day?? Again, this is a very good dealership but needs to work on some kinks to make it the great dealership it could be. I also get the feeling the cooperation between service/sales/admin is now what it could be. And they definitely need to give their front line employees more flexibility to make decisions regarding customer service. More

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