Tom Urbina | Page 11

All around GOOD Customer Service Honest, max integrity, good responsiveness & customer service. Bought two new tires + alignment and needed them urgently. Tom responded to my call wi Honest, max integrity, good responsiveness & customer service. Bought two new tires + alignment and needed them urgently. Tom responded to my call with good detailed information and suggestions. More

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Stellar service and a Great experience I had a great experience having my CRV serviced at Arrowhead Honda and Brandon Whitaker is the nicest and friendliest service manager I have ever wor I had a great experience having my CRV serviced at Arrowhead Honda and Brandon Whitaker is the nicest and friendliest service manager I have ever worked with. More

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Always excellent service with Tom Urbina Tom Urbina is so knowledgeable and courteous. We had a few issues with my Odyssey and he pinpointed them quickly. We are so grateful that we were ab Tom Urbina is so knowledgeable and courteous. We had a few issues with my Odyssey and he pinpointed them quickly. We are so grateful that we were able to get the repairs done in timely manner . More

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Very thorough paying close attention to detail. Thank you! The Arrowhead staff met all my expectations of this visit in helping to keep my Honda in excellent condition. Very appreciative of putting me in a loa The Arrowhead staff met all my expectations of this visit in helping to keep my Honda in excellent condition. Very appreciative of putting me in a loaner car while waiting on parts. Thank You! More

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Great customer service Tom Urbina and the Service Techs did an outstanding job for us! We had to get our Accord in for a recall notice & some other maintenance issues. We ne Tom Urbina and the Service Techs did an outstanding job for us! We had to get our Accord in for a recall notice & some other maintenance issues. We needed the car back ASAP for afternoon events. After further investigation, some other warranty items were discovered needing attention. Tom conveyed our need to have the car available by 12:30PM. The technicians worked efficiently and managed to get us the car back in a very timely matter - by 12:30PM, despite the extra problems which were discovered later. We very much appreciate the tech's efforts and Tom's, to repair our vehicle and get us on our way! More

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Oil change I was taken care of very quickly by Tom Urbina. I barely got comfortable and the car was done. I will be back for future work Thanks I was taken care of very quickly by Tom Urbina. I barely got comfortable and the car was done. I will be back for future work Thanks More

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Took Ridgeline in for warranty work I made an appointment with Tom Urbina for warranty work. I dropped off my Ridgeline and was immediately put in contact with Tom. The Service Departm I made an appointment with Tom Urbina for warranty work. I dropped off my Ridgeline and was immediately put in contact with Tom. The Service Department runs like a well oiled machine. Tom discussed the warranty work, timeframe and sent us for breakfast including a $5.00 gift card. The drivers (to the restaurant and back to Honda) were fantastic. When we returned (work was completed well before estimated 1.5 hours) Tom gave me a detailed report on not only the warranty work but other minor issues that I should be aware of . I am thoroughly impressed with everything in the Service Department and will continue to use their services. More

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outstanding customer service I was treated as if I was the only customer at the dealership and that kind of service makes my day. I loved the shuttle service which helped me take I was treated as if I was the only customer at the dealership and that kind of service makes my day. I loved the shuttle service which helped me take care of some errands while my car was being serviced. More

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Recall Service I received a notice for a recall on my 2018 Honda Odyssey in the mail about two weeks ago. I was intending to call to take care of it but like most pe I received a notice for a recall on my 2018 Honda Odyssey in the mail about two weeks ago. I was intending to call to take care of it but like most people it slipped my mind. But to my surprise I received a call from Arrowhead Honda asking when I would like to have it done. As usual the Service at Arrowhead Honda Exceeds Expectations! More

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Good Service Appointment Tom Urbina is always consistent - he is friendly, calls back immediately and provides excellent service! I am most happy to have him in my corner. Tom Urbina is always consistent - he is friendly, calls back immediately and provides excellent service! I am most happy to have him in my corner. More

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