Tom Urbina | Page 10

Problems with noise in the rear of the car fixed. I was very concerned about what was making noise under my car. Derek Smith kept me informed on what was happening and what Arrowhead Honda was going t I was very concerned about what was making noise under my car. Derek Smith kept me informed on what was happening and what Arrowhead Honda was going to do to fix the problem. They also found other problems that I was not aware of and fixed them too. One would have been expensive but my warrantee was still good so it didn't cost me anything. Derek's concern for my situation made me feel very comfortable during the whole process. Martin Johnson More

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Under Construction, but still great service Tom Urbina is my service adviser. This past Saturday, my Oil Change minder lit up. It was about 2:15 PM. I called Tom to see if they had capacity t Tom Urbina is my service adviser. This past Saturday, my Oil Change minder lit up. It was about 2:15 PM. I called Tom to see if they had capacity to fit me in. Surprisingly, he said yes. Saturdays are usually crazy. I took my Accord in and the oil change was done in about an hour. I have been here for many years working with Tom and Joey Johnson. I am very satisfied with the service. More

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My 1st Service This was my Very first service on my CR-V as the Wrench came on (B1). Everything was explained and was completed sooner than I expected. The Picture b This was my Very first service on my CR-V as the Wrench came on (B1). Everything was explained and was completed sooner than I expected. The Picture below does not look like Tom I spoke with. More

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Their service department is friendly and service was fast Arrowhead Honda's Service Department always takes good care of our vehicle maintenance and repairs. Tom Urbina is a GREAT service advisor!!! I am alwa Arrowhead Honda's Service Department always takes good care of our vehicle maintenance and repairs. Tom Urbina is a GREAT service advisor!!! I am always treated well. More

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Great service as always Always a painless experience having my car serviced here- the online scheduling is a great service feature, but I can always call or email Tom U and h Always a painless experience having my car serviced here- the online scheduling is a great service feature, but I can always call or email Tom U and he makes it happen. The service departments hours are convenient for us working folks, and the team is efficient so when they say it will be ready in an hour- it will be ready in an hour! More

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AWESOME!!! Tom is the best service rep that I have had when it comes to repair of my Honda! He will work with you and save you money. Tom is the best service rep that I have had when it comes to repair of my Honda! He will work with you and save you money. More

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They will work for you! Very understanding and willing to work hard for you! The whole service team works together. Would recommend to all my friends and family. Explains rep Very understanding and willing to work hard for you! The whole service team works together. Would recommend to all my friends and family. Explains repairs and never upsells. More

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Great customer service! I had to take my Accord in for air condition repair. Taking my Accord in for warranty work was seamless! Customer service was excellent from introdu I had to take my Accord in for air condition repair. Taking my Accord in for warranty work was seamless! Customer service was excellent from introduction to completion! More

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Service Dept I have taken our two Hondas into your service dept on numerous occasions for routine maintenance. I have always dealt with Tom Urbina. Tom has alway I have taken our two Hondas into your service dept on numerous occasions for routine maintenance. I have always dealt with Tom Urbina. Tom has always been quick, responsive, and professional in his dealings with me. He is the only one I have interacted with person to person and I will continue to do so. Your service mechanics have also been quick to service my vehicle and get it back to me in as short a period of time as possible. The vehicle is returned clean. More

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Oil Change and Parts Tom Urbina has taken our service need for several years. He is always a pleasure to work with. I trust him and your dealership. I have another vehi Tom Urbina has taken our service need for several years. He is always a pleasure to work with. I trust him and your dealership. I have another vehicle that is not a Honda. I hate having to take it for service because I don't trust them. I believe that they overcharge me. I don't have that problem with Arrowhead Honda. Also, Hooker is always great to work with for obtaining parts. More

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