Tom Urbina | Page 12

Great Service My car's battery went out. I brought my car in and they repaired it right away. I also had another problem with my car door. It was repaired also. My car's battery went out. I brought my car in and they repaired it right away. I also had another problem with my car door. It was repaired also. I was so happy to get my door fixed as it had been malfunctioning for quite a while. Now it works perfectly. Thanks Honda. I miss you Dave Scott. More

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Excellent vehicle buying experience I would like to take this opportunity to let your dealership know how much it was such a big, pleasant surprise to purchase my new 2019 Honda Pilot EX I would like to take this opportunity to let your dealership know how much it was such a big, pleasant surprise to purchase my new 2019 Honda Pilot EXL without the drama that goes with purchasing a vehicle. This was in part because of Cary Davis's professional low key sales tactic of showing the customer respect, and empathy. This was greatly appreciated by me and my wife. His knowledge of the Honda product and the purchasing process of Arrowhead Honda was fully displayed in his demeanor, and competences in walking us through the process. This was not our first rodeo, we have been buying and driving Hondas since 1989. We have had 10 over the years. We have purchased in Georgia, California, and now Arizona. And this experience was one of The best. kudos to Cary for making this happen, especially without the DRAMA! Also a special word of thanks to my man Tom Urbina who has been my service rep. For my Honda that I just traded in. He has been there since we moved to Arizona 2 years ago. He has taken care of all my service requirements on both vehicle and also my wife's CRV. He has always been very professional and knowledgeable, so we greatly appreciated that! Archie and Chris Jackson More

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CRV Repair I made a appointment for 8:30 AM to have a oil change and tire rotation. I was met by Tom Urbina and he checked me in and was very happy with the serv I made a appointment for 8:30 AM to have a oil change and tire rotation. I was met by Tom Urbina and he checked me in and was very happy with the service I received and the short time it took for the service provided. More

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I came in for an oil change. you found a problem. I cme in for an oil change and check up on my Pilot. Tom Urbina pointed out a problem with the Pilot's hoses. Your people corrected the problem and o I cme in for an oil change and check up on my Pilot. Tom Urbina pointed out a problem with the Pilot's hoses. Your people corrected the problem and once again I wemt home very happy. More

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Exceeded expectations I was quickly greeted, checked in, and the work was completed in the timeframe as promised. Upon checkout, Thomas explained the completed work. Overal I was quickly greeted, checked in, and the work was completed in the timeframe as promised. Upon checkout, Thomas explained the completed work. Overall great experience! More

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Efficient and thorough Brought my 2014 Honda CRV in for the 100k tune up (bought new in 2014, used to commune and driven cross country)I appreciate that the service departm Brought my 2014 Honda CRV in for the 100k tune up (bought new in 2014, used to commune and driven cross country)I appreciate that the service department doesn’t upsell or make suggestions for repairs that aren’t needed. Tom U itakes the time to know each of his customers personally as he knows my driving patterns and history and knew when I would be back in! Always kind. More

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friendly & efficient After being referred to "my customer service rep", the reservation experience went smoothly. I got a st for the next day. l was assured that the whole After being referred to "my customer service rep", the reservation experience went smoothly. I got a st for the next day. l was assured that the whole process would take 90 minutes or less. It actually took 70. Despite the dealership's building redo, there was room and coffee/snacks for waiting customers. More

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Two recalls & oil change Very professional, provided loaner while completing recalls & oil change. Set up blue tooth, did lose XW settings but did not know that when we left. Very professional, provided loaner while completing recalls & oil change. Set up blue tooth, did lose XW settings but did not know that when we left. Will refer to manual. More

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Taken care of quickly With less than 8,000 miles and 2 years on my Cr-V I wouldn't have thought the battery would die, but it did. Turns out it was a bad battery, but Tom g With less than 8,000 miles and 2 years on my Cr-V I wouldn't have thought the battery would die, but it did. Turns out it was a bad battery, but Tom got me in right away and taken care of. More

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Tom is AWESOME!! I have been dealing with Tom for the past five years and he has always been very knowledgeable, understanding, flexible, and helpful with everything t I have been dealing with Tom for the past five years and he has always been very knowledgeable, understanding, flexible, and helpful with everything that the SUV has needed. His knowledge and skills are excellent at providing me with a detailed synopsis of what my SUV needs. He also makes sure that if the service takes longer than expected, he fits me into a loaner car as quickly as possible. I will definitely continue to go to Tom and recommend him to others. He's AWESOME More

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