Tom Urbina | Page 13

Great service! Made an online appointment the day of service was an hour late, all the staff was still very kind and helpful happy to help. The service was fast! Tha Made an online appointment the day of service was an hour late, all the staff was still very kind and helpful happy to help. The service was fast! Thanks Mathew and Tom U.! More

Report | Print

Power steering pump replacement; front brakes serviced Everything was great -- from the friendly, professional staff to the great, timely service. Tom's estimate was almost exactly what the final cost was Everything was great -- from the friendly, professional staff to the great, timely service. Tom's estimate was almost exactly what the final cost was, within a few cents! Wonderful experience! More

Report | Print

Tom Urbina is first class! I purchased my vehicle new in 2010 and have had it serviced there ever since. My service advisor, Tom Urbina, always handles me with excellent care a I purchased my vehicle new in 2010 and have had it serviced there ever since. My service advisor, Tom Urbina, always handles me with excellent care and attention to my needs and services. Unfortunately, I have had to return a few times because services were not done correctly or mistakes have been made. I want to make it clear, this is NOT a reflection of Tom. I'm not sure what the problems have been, but sometimes I drive away wondering if the service I just had was done properly by the techs. I have quite the history with this dealership and keep coming back to give them my business because of Tom Urbina. I wish I had more of a relationship with the service management, or felt like they truly cared to engage with customers like myself. We've interacted before in the past but because of things service had to fix or make right on. I work in customer relationships professionally and value great communication and customer/client care. I think the management has some room to grow in this area. More

Report | Print

recommended service Tom explained the recommended service, scheduled when requested and got the service completed in a shorter time than expected. He treated me as a pers Tom explained the recommended service, scheduled when requested and got the service completed in a shorter time than expected. He treated me as a person and not just another customer. More

Report | Print

Quick service Tom was very helpful and friendly over the phone and also when I arrived at the dealership. He got my battery changed out in good time. Tom was very helpful and friendly over the phone and also when I arrived at the dealership. He got my battery changed out in good time. More

Report | Print

everyone is wonderful there always timely and professional, the shuttle service is so nice to have too and drivers are so nice and ,the service department is always great always timely and professional, the shuttle service is so nice to have too and drivers are so nice and ,the service department is always great More

Report | Print

review As alway's, a great experience with the customer service. I appreciate the way they value my time and never have had to wait any longer than anticip As alway's, a great experience with the customer service. I appreciate the way they value my time and never have had to wait any longer than anticipated. If shuttle service is needed they are very timely and courteous. More

Report | Print

Unexpected Visit On the day after Christmas the idler pulley on my 2007 Civic went south. I showed up at 7:00 AM without an appointment, at 11:30 the call came saying On the day after Christmas the idler pulley on my 2007 Civic went south. I showed up at 7:00 AM without an appointment, at 11:30 the call came saying that my car was repaired and ready for pick up. My service advisor Tom Urbina and the whole staff at Arrowhead Honda Service are the best. Thanks. More

Report | Print

Quick repair Had a last minute problem with my son's Civic. The blower motor went out. Went to see Tom who go me in on a busy Saturday and had it repaired within a Had a last minute problem with my son's Civic. The blower motor went out. Went to see Tom who go me in on a busy Saturday and had it repaired within a few short hours. Repair done correctly and at a fair price. More

Report | Print

Great Service !! Brought my vehicle in for service, I was greeted by Tom, the services was performed and I had my car in less a hour. !! Brought my vehicle in for service, I was greeted by Tom, the services was performed and I had my car in less a hour. More

Report | Print