Tom Urbina | Page 14

Vehicle Service Had my vehicle serviced this week, everything went smooth and was finished within an hour. Tom Urbina was great as always. The only downfall to the se Had my vehicle serviced this week, everything went smooth and was finished within an hour. Tom Urbina was great as always. The only downfall to the service was the car wash was down because of remodeling. But, Tom provided me with a coupon to Jackson’s. More

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Excellent service Tom Urbina was very helpful in explaining what services my car needs. With the multi point inspection, my car front bushing need replacements and was Tom Urbina was very helpful in explaining what services my car needs. With the multi point inspection, my car front bushing need replacements and was covered by my warranty. Keep up the excellent work. More

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ALWAYS A GREAT EXPERIENCE! We love Arrowhead Honda. We have purchased three vehicles here. The service department is the best. My service advisor, Tom Urbina: always great. Prof We love Arrowhead Honda. We have purchased three vehicles here. The service department is the best. My service advisor, Tom Urbina: always great. Professional, friendly and efficient. I have never had a less than excellent experience here. More

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Awesome!! Great customer service! I was kept updated on the status of the work being done and everything was done in a very professional manner. Would highly re Great customer service! I was kept updated on the status of the work being done and everything was done in a very professional manner. Would highly recommend this service provider to friends and family. More

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Very good. My appointment was for an oil change and but Tom informed me the filters should also be changed. A road trip inspection was also done as a I mentione My appointment was for an oil change and but Tom informed me the filters should also be changed. A road trip inspection was also done as a I mentioned I would be going to Prescott for Christmas and wanted to make sure my car was road ready. My wait was very short and I received courteous customer service. As I have been in customer service for many years, this is very important. More

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Fine experience Service associates were pleasant, kind; the regular maintenance work I had done was completed in record time!! Thanks for that. Very good experience. Service associates were pleasant, kind; the regular maintenance work I had done was completed in record time!! Thanks for that. Very good experience. I left the dealership feeling good about the service. More

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quick in; quick out Tom explained problems that were observed by service personnel and that will need attention. He pointed them out in a non-pressure manner. When the w Tom explained problems that were observed by service personnel and that will need attention. He pointed them out in a non-pressure manner. When the work was done, Tom sought me out, rather than using a page. Much appreciated for hard of hearing folks. More

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Service is second to none Tom Urbina is outstanding. Even though I had not been to Arrowhead Honda in over a year he immediately recognized me and took care of me. He was detai Tom Urbina is outstanding. Even though I had not been to Arrowhead Honda in over a year he immediately recognized me and took care of me. He was detailed and thorough with the paperwork. i would recommend Arrowhead Honda’s service department to anyone. More

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Always fast service Thank you for always being so friendly and usually quicker than the estimated time you give me. I dread bringing my car to get serviced, since it woul Thank you for always being so friendly and usually quicker than the estimated time you give me. I dread bringing my car to get serviced, since it would take hours at Honda in Chandler, but Arrowhead Honda rocks. More

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Competitive pricing, great service They had very competitive pricing which is not usually the case with a dealership in my experience. They were very flexible and not pushy on what I wa They had very competitive pricing which is not usually the case with a dealership in my experience. They were very flexible and not pushy on what I wanted to have done to my car. I was very pleasantly surprised by the transparency and great customer service More

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