Tom Urbina | Page 16

Above and beyond what is expected, ALWAYS. I only go to this dealership because they have never steered me wrong on any choices I have ever needed to make with my car. They have also always use I only go to this dealership because they have never steered me wrong on any choices I have ever needed to make with my car. They have also always used any and every coupon that they have to get me the best deal possible— and being a starving college student this is extremely important to me! I wouldn’t go to any other mechanic/dealer to have my car needs met! Not only do they provide excellent value but they always provide service with a smile even when they are very busy. They have never turned me down when I needed help with my car (which is often) and can often get me into the shop within two days or less. I genuinely can’t thank Arrowhead Honda for their great service, especially Tom Urbina for always being so kind and generous and explaining what is going on with my car (seeing as how I’m rather car illiterate) thank you guys for helping me understand my car more and more every time I go in! More

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great place to purchase a vehicle always receive excellent service here, highly recommended, purchased my last three cars from this location. Service department is fantastic and always always receive excellent service here, highly recommended, purchased my last three cars from this location. Service department is fantastic and always provides great service. thanks again! More

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Service Tom is great he always takes care of me does whatever work is needed at a fair price. He is the reason I’ll buy another Honda Tom is great he always takes care of me does whatever work is needed at a fair price. He is the reason I’ll buy another Honda More

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Tom Urbina is the best! Tom Urbina is the best. Knowledgable and professional. He is always helpful and knows my cars service record without the computer. And he ALWAYS reme Tom Urbina is the best. Knowledgable and professional. He is always helpful and knows my cars service record without the computer. And he ALWAYS remembers my name. More

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Best service . Always i have the best service on this location. Great service received from Tom. Good prices. Just what my car needs is what they do. Right prices. Always i have the best service on this location. Great service received from Tom. Good prices. Just what my car needs is what they do. Right prices. More

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Great Service I called Tom Urbina about a hour after I was called about a airbag recall for my 2011 Pilot and he set up a appointment for me a my requested date and I called Tom Urbina about a hour after I was called about a airbag recall for my 2011 Pilot and he set up a appointment for me a my requested date and time. I took my vehicle in and the appointment time and my vehicle was repaired and I was out of there in a short time. I was very happy with the service. More

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Tom gets the job done! I can always count on Tom to handle my issues without overcharging me. Also he remembers who I am when I call. That is awesome! I can always count on Tom to handle my issues without overcharging me. Also he remembers who I am when I call. That is awesome! More

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service I was greeted and was helped immediately, Service was a very short wait. Waiting room was very clean with refreshments offered. I have been a custom I was greeted and was helped immediately, Service was a very short wait. Waiting room was very clean with refreshments offered. I have been a customer of Arrowhead Honda for years and plan to continue with them. More

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Honest dealership I can say this dealership is honest and does not try to upsell you. I feel people are very leery of taking their cars to dealerships but this one has I can say this dealership is honest and does not try to upsell you. I feel people are very leery of taking their cars to dealerships but this one has only ever done work that needs to be done. If I’ve ever had any doubts they have been quick to show me x,y,z needed fixed. Josh worked on my car and noticed a bolt was missing somewhere under the hood and made sure to replace it. He could have easily ignored it but went above and beyond and treated my vehicle like it was his very own. I really appreciate the attention to detail. More

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Oul change Tom is my service guy and is the best! Was in and out within reasonable time!! Always thorough about what is needed. Recommendes what is needed. N Tom is my service guy and is the best! Was in and out within reasonable time!! Always thorough about what is needed. Recommendes what is needed. No overselling. More

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