Tom Urbina | Page 19

Great , didn’t take to long, and my representative was very Great service , service rep was very helpful, he was able to fit me in for my oil Change on the same day , and I enjoyed the pastries and coffee Great service , service rep was very helpful, he was able to fit me in for my oil Change on the same day , and I enjoyed the pastries and coffee More

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Professional and Knowledgeable Tom Urbina was very professional and knowledgeable. His customer service was impeccable. He provided reasonable pricing and coupon for the service. H Tom Urbina was very professional and knowledgeable. His customer service was impeccable. He provided reasonable pricing and coupon for the service. He recommended maintenance needed for my car. More

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Great customer service I will always come to this dealership for my cars and the service I get from Tom! thanks again so much !!!he is great and informative I will always come to this dealership for my cars and the service I get from Tom! thanks again so much !!!he is great and informative More

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Great service all of the time. Tom Urbina and Dan Thomas are great service representatives. They treat me right and with great respect to do the best job they can. They are honest Tom Urbina and Dan Thomas are great service representatives. They treat me right and with great respect to do the best job they can. They are honest and do not try sell me something I do not need. More

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Tom Urbani and Service Techs are EXCELLENT Tom Urbina and the service techs gave excellen,/ prompt service and kept me informed during the process of service, pricing, and timeliness. Don also Tom Urbina and the service techs gave excellen,/ prompt service and kept me informed during the process of service, pricing, and timeliness. Don also gave me a ride home and picked me up promptly. More

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Have appreciated Tom Urbina as service rep. Have not experienced the same issues I had been experiencing prior to finding Tom Urbina after Brian Coover left the dealership. Tom follows through o Have not experienced the same issues I had been experiencing prior to finding Tom Urbina after Brian Coover left the dealership. Tom follows through on the small details of a service visit and does it with a smile and professional attitude! More

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Efficient, thorough, informative Our vehicle's service was completed prior to the time estimated, with all inspections reported in detail. Because of the vehicle's mileage and age, i Our vehicle's service was completed prior to the time estimated, with all inspections reported in detail. Because of the vehicle's mileage and age, items requiring attention in the future we're explained, and estimates provided. There was no pressure to have these additional services taken care of immediately, but instead, a rational and reasonable assessment was given so that I could determine when future services would be sought. Thank you, Thomas. More

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TomUrbina. Tom was very knowledgeable and clearly explained the work that was done and may need to be done in the future. I would highly recommend him. Tom was very knowledgeable and clearly explained the work that was done and may need to be done in the future. I would highly recommend him. More

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Brakes and power steering Tom Urbina had given us a head's up about getting a brake job on our next visit. After returning from a trip to the Midwest we brought the car in and Tom Urbina had given us a head's up about getting a brake job on our next visit. After returning from a trip to the Midwest we brought the car in and had the brakes replaced. While there Tom noticed a bearing noise with the power steering. It was checked and repaired. Tom met us as we drove up and the work on our car was finished earlier than promised. We are pleased with the service work and, especially, the way Tom Urbina took care of our problem. More

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Tom Urbina I appreciate Tom Urbina's patience and understanding. Finances are tigjt, and Tom gives me comforr in knowing what i should fix now and what i can f I appreciate Tom Urbina's patience and understanding. Finances are tigjt, and Tom gives me comforr in knowing what i should fix now and what i can fix a little later. He is a great listener that way and i feel a great team player. He gives me that sense of knowing its not just "my" car that its "our" car so too speak. Any car under his care/service, he wants stellar work done. And he wants it dine right the firsr time. Thats why i continue to take my car to him. More

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