Tom Urbina
Tom Urbina at Arrowhead Honda

Tom Urbina | Page 20

Assistant Service Director

Arrowhead Honda

8380 W Bell Rd.
Peoria, AZ 85382

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277 Reviews

Industry Experience

27 yrs, 10 mos

not yet
rated

277 Reviews

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277 Reviews of Tom Urbina

July 23, 2018

Dealership Rating
Employee Rating

Tom U. is the best service writer! He earned our trust with honesty and integrity!! We are happy and will be back to service our Honda again. We will recommend him to our friends too. More

by Sun City West CRV Driver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 24, 2018

Arrowhead Honda responded

Thank you very much for taking the time to review Service Advisor Tom Urbina and Arrowhead Honda's Service Department. Please let us know if you need anything in the future. We look forward to working with you again. Jill Chafitz Director of Customer Service 623-815-2040 jchafitz@arrowheadhonda.com

July 22, 2018

Dealership Rating
Employee Rating

Service 7/21 Always work with Tom Urbina- he is the reason I will buy another Honda brought my car in for oil change he is always great and gets the car serviced More

by Madbomber9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 24, 2018

Arrowhead Honda responded

Thank you very much for taking the time to review Service Advisor Tom Urbina and Arrowhead Honda's Service Department. Please let us know if you need anything in the future. We look forward to working with you again. Jill Chafitz Director of Customer Service 623-815-2040 jchafitz@arrowheadhonda.com

July 18, 2018

Dealership Rating
Employee Rating

My service at Arrowhead Honda Tom Urbina is excellent . I have trusted him with my cars for ten years or more.I have never been disappointed. Tom is friendly,recognizes me and t More

by Honda ken453
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 19, 2018

Arrowhead Honda responded

Thank you very much for taking the time to review Service Advisor Tom Urbina and Arrowhead Honda's Service Department. Please let us know if you need anything in the future. We look forward to working with you again. Jill Chafitz Director of Customer Service 623-815-2040 jchafitz@arrowheadhonda.com Edit

July 17, 2018

Dealership Rating
Employee Rating

Great experience, as usual. Tom Urbina is efficient , helpful and friendly. I feel he gives me straight answers. My service experiences with Arrowhead Honda have been excellent More

by Krispy51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 19, 2018

Arrowhead Honda responded

Kris Page, Thank you very much for taking the time to review Service Advisor Tom Urbina and Arrowhead Honda's Service Department. Please let us know if you need anything in the future. We look forward to working with you again. Jill Chafitz Director of Customer Service 623-815-2040 jchafitz@arrowheadhonda.com

July 17, 2018

Dealership Rating
Employee Rating

Oil change I have been coming to Arrowhead Honda for many years. The sales and service teams have always treated me well. Today I had a undercarriage cover that More

by Mark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Antwon Germany

Jul 17, 2018

Arrowhead Honda responded

Thank you very much for taking the time to review Service Advisor Advisor Tom Urbina, Antwon Germany, and Arrowhead Honda's Service Department. Please let us know if you need anything in the future. We look forward to working with you again. Jill Chafitz Director of Customer Service 623-815-2040 jchafitz@arrowheadhonda.com

July 14, 2018

Dealership Rating
Employee Rating

Second time within aweek. Tom is a true professional. This was the second time I dealt with him within a week. He kept me informed of the progress being made on this service. H More

by tobylin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 17, 2018

Arrowhead Honda responded

Thank you very much for taking the time to review Express Advisor Tom Urbina and Arrowhead Honda's Service Department. Please let us know if you need anything in the future. We look forward to working with you again. Jill Chafitz Director of Customer Service 623-815-2040 jchafitz@arrowheadhonda.com

July 14, 2018

Dealership Rating
Employee Rating

Routine Maintenance Didn't have to wait long once I pulled into customer service, service rep very friendly and knowledgeable. Length of time to have service completed wa More

by tj123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 17, 2018

Arrowhead Honda responded

Thank you very much for taking the time to review Service Advisor Tom Urbina and Arrowhead Honda's Service Department. Please let us know if you need anything in the future. We look forward to working with you again. Jill Chafitz Director of Customer Service 623-815-2040 jchafitz@arrowheadhonda.com

July 12, 2018

Dealership Rating
Employee Rating

Came into the service department with no appt. I came into the service department with no appointment but with a bad battery. I was helped immediately; they replaced my battery and washed the car. More

by Ninja
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 17, 2018

Arrowhead Honda responded

Thank you very much for taking the time to review Service Advisor Tom Urbina and Arrowhead Honda's Service Department. Please let us know if you need anything in the future. We look forward to working with you again. Jill Chafitz Director of Customer Service 623-815-2040 jchafitz@arrowheadhonda.com

July 04, 2018

Dealership Rating
Employee Rating

2004 Hoba Odessey I was very pleased with my service. I have been bringing it here ever since 2004 when we bought the car and I wouldn’t take it anywhere else! More

by Connie Roth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 06, 2018

Arrowhead Honda responded

Connie, Thank you very much for taking the time to review Service Advisor Tom Urbina and Arrowhead Honda's Service Department. Please let us know if you need anything in the future. We look forward to working with you again. Jill Chafitz Director of Customer Service 623-815-2040 jchafitz@arrowheadhonda.com

June 29, 2018

Dealership Rating
Employee Rating

Excellent Customer Service I've worked with Tom Urbina at the Bell Rd Honda Dealership for several years. He has provided outstanding service each and every time. He has a pos More

by K
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 29, 2018

Arrowhead Honda responded

Thank you very much for taking the time to review Service Advisor Tom Urbina and Arrowhead Honda's Service Department. Please let us know if you need anything in the future. We look forward to working with you again. Jill Chafitz Director of Customer Service 623-815-2040 jchafitz@arrowheadhonda.com

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