Industry Experience
27 yrs, 10 mos
277 Reviews
Write a Review277 Reviews of Tom Urbina
September 15, 2019
Always a good experience Tom Urbina took care of servicing our 9 year old civic. He always does the best he can to get us a good deal on service, even if something unexpected Tom Urbina took care of servicing our 9 year old civic. He always does the best he can to get us a good deal on service, even if something unexpected (like new tires) comes up. His help is greatly appreciated. He is always honest with us on what needs to be fixed now and what can wait a little. More
September 10, 2019
CRV brake service Customer satisfaction is very important, Tom Urbina and Arrowhead Honda never fail to provide the highest level. Have happily recommended Tom and Arr Customer satisfaction is very important, Tom Urbina and Arrowhead Honda never fail to provide the highest level. Have happily recommended Tom and Arrowhead Honda to family and friends. More
September 04, 2019
An absolutely positive experience We had a few issues with the CRV multi-media display, Tom Urbina got us in the next day, explained what he was going to do, was able to get me home ri We had a few issues with the CRV multi-media display, Tom Urbina got us in the next day, explained what he was going to do, was able to get me home right away and notified us when it was ready. Tom is vey professional, an excellent communicator and just could not ask for a better person to work with. Thanks Tom. More
September 01, 2019
Oil change Service was done timely. Great staff. Under construction but still comfortable and clean. I got to spend time reading my book and relax in a nice env Service was done timely. Great staff. Under construction but still comfortable and clean. I got to spend time reading my book and relax in a nice environment More
August 26, 2019
SERVICE Excellent communication from Brandon. Found best deal for me. He also found item under warranty that I did not know about. Tom was friendly and helpfu Excellent communication from Brandon. Found best deal for me. He also found item under warranty that I did not know about. Tom was friendly and helpful upon delivery. More
Other Employees Tagged: Brandon Whitaker
August 18, 2019
AC Repair Hello there, I would recommend this location for repair mainly because of Tom Urbina. He is honest and won't have something fixed unless it is nece Hello there, I would recommend this location for repair mainly because of Tom Urbina. He is honest and won't have something fixed unless it is necessary. The other thing is that he will look for savings on repairs because you all know that car expense can get expensive. If you need a reliable repair tech, look up Tom Urbina. Thanks :) More
August 18, 2019
Arrowhead Honda is Awesome I am a long time customer of Arrowhead honda and have always found it to be very clean, comfortable, and filled with service people who can walk me th I am a long time customer of Arrowhead honda and have always found it to be very clean, comfortable, and filled with service people who can walk me through the process of understanding exactly what my car needs. Tom Urbina is an excellent service advisor that has helped me repeatedly care for my Hondas. His expertise, care, understanding, and knowledge is terrific. I will definitely recommend and continue to take my vehicle to Arrowhead Honda. More
August 17, 2019
Awesome Service - Tom is the greatest!! I have been a customer of Arrowhea Honda for years. Customer service is excellent, shuttle service and all staff great. Tom gave me a detailed update I have been a customer of Arrowhea Honda for years. Customer service is excellent, shuttle service and all staff great. Tom gave me a detailed update on the servicing of my car. Tom has been my advisor for several visits. The shuttle service was great - Don and Frank. More
August 14, 2019
Awesome! I was in a hurry to get my car oil change and Tom fit me into the schedule to get my service done quickly! Always happy with they way they treat me! I was in a hurry to get my car oil change and Tom fit me into the schedule to get my service done quickly! Always happy with they way they treat me! Thanks! More
August 13, 2019
Oil Change I had a scheduled oil change with Tom Urbina and as always he takes care of me and my car! it 's my home away from home! I had a scheduled oil change with Tom Urbina and as always he takes care of me and my car! it 's my home away from home! More
Other Employees Tagged: Charlie Awawdeh

