Tommie Mercer

Receiving assistance was prompt and easy. My front desk manager, Sheldon Smith provided kind communication with quick details that I needed because I did not understand what was going on with My front desk manager, Sheldon Smith provided kind communication with quick details that I needed because I did not understand what was going on with my vehicle. The ongoing follow-up was great and the final video review was beyond what I expected. More

Report | Print

All the employees helped me, they were very fast, and friendly! I will be coming back friendly! I will be coming back More

Report | Print

Never felt pressured Found the car that fits our needs The test drive made me feel comfortable The test drive made me feel comfortable More

Report | Print

I had an appointment to bring my car in for a safety recall. I was greeted up on arrival. My appointment was pretty much on time. I was told approximately how long the service would take. I was asked recall. I was greeted up on arrival. My appointment was pretty much on time. I was told approximately how long the service would take. I was asked about a complimentary car wash. My car was ready in the time frame advised. My car was washed afterwards. I did notice my clock and pre set radio stations were off time/stations. My AC was on full blast/speed when I went to get inside my car. The staff was friendly. More

Report | Print

Outstanding dealership. Just purchased our 5th Kia. Love the attention paid by sales staff to what we wanted in the new car. Just purchased our 5th Kia. Love the attention paid by sales staff to what we wanted in the new car. More

Report | Print

I have had the worst experience with Southside Kia service department. It first started in 2022 when I took my Sorento in to Tommie Mercer for a persistent oil leak. He first denied that the oil leak service department. It first started in 2022 when I took my Sorento in to Tommie Mercer for a persistent oil leak. He first denied that the oil leak was covered by warranty. After presenting proof that he was already aware of, he honored the warranty. Tommie had my car for 2 days. He never communicated with me, neither did Tommie provide me a rental car. On the third day and constant calls from my husband and me Kia dealership provided me a rental car. When Tommie released my car it was still leaking oil. I had to have my car towed to the dealership. This time Tommie had my car in service for a month and a half. I had my car back for maybe 2 months and my car was still leaking oil. Again, my husband had to insist that Tommie honor my Kia warranty for the oil leak problem. During this whole ordeal Tommie failed to communicate with us the status of our vehicle. He lacked empathy or any kindness of how we may be affected by being short a car. This carried on into 2023. I had Tommie do an oil change and look into why my ABS light was on. He did the oil change and told me the ABS light was on due to the right rear hub needed to be changed. He quoted me $500 and said he could possibly fix the ABS light by just doing the wheel speed sensor for $300. I told Tommie I was not able to pay that right now, but when I can I will have the Right rear hub changed for $500. He said fine here is my card call me when your ready. So, about a month or so later I scheduled an appointment with Tommie. He tries to charge another diagnostic fee. I had to remind him that we have already diagnosed it and he had already quoted me a price. Tommie changed the price to $700. Then he insisted that all I really needed repaired was the wheel speed sensor, which he increased that price to $413. I was not happy. I specifically asked Tommie will this fix my ABS problem? “Yes, it will” he said. I trusted Tommie. I paid Tommie what he asked for. I drove my car home and less than a week later my ABS LIGHT came back on. I called Tommie. He said “oh you have 4 sensors, you experiencing another sensor out”. That will be another $413. Plus another diagnostic fee. I called Kia dealership customer service, because Tommie told my husband if your unhappy call customer service. Customer service Kia talked with Tommie while I was on hold and he agreed to have me bring my Sorento back. Tommie told Customer service Kia that he would check my repaired sensor work to see if it was done correctly. He also agreed not to charge me another diagnostic fee. I would only be charged for any new sensor, if needed. I brought the car in he ran the test said I needed another sensor (because I have 4 of them) replaced for another $413. I said no, I’ll just take my car and go. Tommie said that will be $213. for a diagnostic fee. I had to argue with him to get him to honor his previous agreement with Kia customer service. He finally agreed. Now, typically Tommie sends a text and email asking if I am happy with his service. He did not send any text or email asking if I was happy this time. Well, I am not happy. I have not be happy with Kia service for quite sometime. I have been treated with indifference and Tommie Mercer has consistently showed a lack of integrity. I am so disappointed with Southside Kia service that I will never ever buy another Kia. More

Report | Print

Excellent customer service Tommie Mercer showed true concern for my vehicle and what was needed concern for my vehicle and what was needed More

Report | Print

Everything was good. they got us in earlier as we had another appointment across town. they got us in earlier as we had another appointment across town. More

Report | Print

Prompt service and polite with all interactions I had with them. They explained the process of the service and exceeded my expectations. Great job! with them. They explained the process of the service and exceeded my expectations. Great job! More

Report | Print

My service was amazing. When I arrived I was greeted in and asked if I needed help. I was then directed to service area that’s where I met Tommie Mercer . He was respectful When I arrived I was greeted in and asked if I needed help. I was then directed to service area that’s where I met Tommie Mercer . He was respectful and welcoming. He asked what services I needed done, which I explained. Then he called and told me my issue and the price and the waiting period . Was shocked when my part was delivered early and got my car back sooner then expected . Tommie Mercer is highly recommended for sure in my book. More

Report | Print