Tommy Luk | Page 3

***Review edited to reflect the positive post-sale effort from the Sales team and their promise and commitment to provide excellent service.*** The sales associate was very friendly. However, I wish the f from the Sales team and their promise and commitment to provide excellent service.*** The sales associate was very friendly. However, I wish the finance agent was a bit more understanding and flexible when I asked for the paperwork to be reprinted after identifying that my name was misspelled. Only a couple of forms were reprinted and I was advised to keep signing the rest of the paperwork with the wrong name on it. I felt very uncomfortable to do it but proceeded anyway in order to move forward… Also, when it comes to add-on services, it would be great if the team doesn’t insist so much when a customer has already declined a service. I felt uneasy to keep saying no multiple times for the same thing. We were very courteous and respectful to each other the whole time. Other than this, the experience was good and we love our new car! More

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Fantastic service with true professionals! Thanks to Tommy Luk and the BMW team for a seamless experience. Thanks to Tommy Luk and the BMW team for a seamless experience. More

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Remarkable experience. Hamdy was very professional, caring and very cooperative Will definitely be a returning customer in the future. Highly recommended Hamdy was very professional, caring and very cooperative Will definitely be a returning customer in the future. Highly recommended More

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Tommy and Castillo were professional enough to work with. The experience seems rushed. There are several misses: * No instruction on how to redeem my Electrify America subscription. * Miscommunication betw The experience seems rushed. There are several misses: * No instruction on how to redeem my Electrify America subscription. * Miscommunication between Finance Director and Sales on which incentives I qualified for. Did a last minute fleet rebate. Update: Tommy reached out to fix one of the issues after the sale and I’m impressed with his professionalism. Updated the review to reflect this. More

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Tommy was highly knowledgeable and showed highest level of professionalism in every aspect of my purchase. The overall process of purchase was very simple and smooth and everyone at the dealership was very of professionalism in every aspect of my purchase. The overall process of purchase was very simple and smooth and everyone at the dealership was very respectful towards us. More

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Tommy Luk was very helpful and attentive. Will come back again once my lease is up. Will come back again once my lease is up. More

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I had an excellent experience, and the entire process was incredibly smooth from start to finish. Tommy Luk was especially helpful throughout the process. His professionalism and friendly approach put me at incredibly smooth from start to finish. Tommy Luk was especially helpful throughout the process. His professionalism and friendly approach put me at ease, and there was hiccup due to some miscommunication, Tommy quickly solved it, I truly appreciated his help . I highly recommend working with Tommy and the dealership for anyone looking for a hassle-free and enjoyable car buying experience! More

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Truly amazing dealer, I met an easy going, friendly knowledgeable sales Tommy who speaks my native language Cantonese. He takes care everything that needs to close the deal. knowledgeable sales Tommy who speaks my native language Cantonese. He takes care everything that needs to close the deal. More

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Great atmosphere and attention to customer. Chris Blair has been excellent providing proper advice with no pressure or rushing during the whole process. Chris Blair has been excellent providing proper advice with no pressure or rushing during the whole process. More

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Great experience with recent purchase. Our sales rep Baba was exceptional. He was responsive and went the proverbial extra mile to find a a bmw that matched our exact preferences. Furthe Our sales rep Baba was exceptional. He was responsive and went the proverbial extra mile to find a a bmw that matched our exact preferences. Furthermore, he was able to get the vehicle transferred and delivery ready on time as promised. The numbers we were quoted were honored without any last minute surprises. The finance manager Cory was most professional and efficiently completed the purchase process while politely answering our questions. Thanks to Baba and Cory for everything, we are comfortable to refer friends and family to these gentlemen for a BMW. More

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