Tommy Luk
Tommy Luk at BMW of West Houston

Tommy Luk | Page 3

Client Advisor

BMW of West Houston

20822 Katy Freeway
Katy, TX 77449

5.0
40 Reviews
5.0

40 Reviews

Write a Review

Dealership Experience

8 yrs, 11 mos

Industry Experience

15 yrs, 1 mo

Languages Spoken

Cantonese Cantonese

English English

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40 Reviews of Tommy Luk

July 27, 2020

Dealership Rating
Employee Rating

First class BMW dealer Highly recommend BMW of West Houston. They set the bar for other complimentary dealerships. Tommy Luk and Alonso Munozcano are exceptional and consist More

by jaime.mani
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Alonso Munozcano

Aug 07, 2020

BMW of West Houston responded

Jaime.mani, we are so happy to read such a great review about BMW of West Houston! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

July 24, 2020

Dealership Rating
Employee Rating

Super fast and friendly Was able to pick the car online and handle everything remote- Tommy was excellent and made this surprise for my husband perfect! Thank you Tommy and t More

by Bvega1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 27, 2020

BMW of West Houston responded

Bvega1, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 21, 2020

Dealership Rating
Employee Rating

Outstanding experience at Momentum BMW West Houston We were in the market for a certified vehicle. Tommy Luk was my salesman and he was extremely knowledgeable, responsive, transparent, and fair. Over More

by Mireolatham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 27, 2020

BMW of West Houston responded

Mireolatham, we strive for 100% satisfaction, and it is great to see you had such a positive experience at BMW of West Houston. Please let us know if there is anything else we can do for you; we are more than happy to help!

July 21, 2020

Dealership Rating
Employee Rating

Tommy luk is a great guy good salesman I will recommend Him Straight to the point no runaround thanks a lot man I’m real happy with this car first time ever buying a new car will go back once I pay this of More

by Demeciocruz2308
Recommend Dealer
Yes

Other Employees Tagged: Lourdes Ymson

Jul 27, 2020

BMW of West Houston responded

Demeciocruz2308, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of West Houston!

July 14, 2020

Dealership Rating
Employee Rating

BMW West H-town has always been great at finding the right car, accommodating my schedule, and providing an excellent service experience, pre and post sale. Thanks Tommy L and team. Cheers. More

by Adam.g.rodriguez
Recommend Dealer
Yes

Other Employees Tagged: Alonso Munozcano

Jul 16, 2020

BMW of West Houston responded

Hi Adam.g.rodriguez, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

July 14, 2020

Dealership Rating
Employee Rating

Awesome service Loved the experience . Tommy Luk was great and having someone as knowledgeable as Alonso made us feel comfortable and confident of our decision. Aweso More

by David_madaffri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alonso Munozcano

Jul 16, 2020

BMW of West Houston responded

David_madaffri, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of West Houston!

May 17, 2020

Dealership Rating
Employee Rating

I came to the dealership not knowing what to expect. Tommy Luk game me the best customer experience anyone could expect. Went out his way to make sure i knew how all the components in the truck worked. More

by mjgayao
Recommend Dealer
Yes
May 18, 2020

BMW of West Houston responded

Mjgayao, we strive for 100% satisfaction, and it is great to see you had such a positive experience at BMW of West Houston. We hope to see you soon!

February 17, 2020

Dealership Rating
Employee Rating

I love BMW of West Houston! Great customer service and selection. This is my second vehicle purchase and I look forward to the next. Awesome! More

by Denise.thompson2
Recommend Dealer
Yes
Feb 28, 2020

BMW of West Houston responded

Denise.thompson2, thank you for sharing your positive experience!

January 30, 2020

Dealership Rating
Employee Rating

Excellent experience with Sales as well as finance. Everyone was friendly and accommodating. I love a bit farther away but would definitely come here for my future service and sales. Loved my experienc More

by jkharjai
Recommend Dealer
Yes
Feb 28, 2020

BMW of West Houston responded

Jkharjai, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of West Houston!

January 25, 2020

Dealership Rating
Employee Rating

The showroom was nice and clean, with a lot of great inventory. Bought a beautiful X5. Tommy Luk and his assistant Alonzo were very knowledgeable and helpful. More

by Michelle.lokay
Recommend Dealer
Yes
Feb 28, 2020

BMW of West Houston responded

Michelle.lokay, it's experiences like yours that really keep us motivated! Please let us know if there is anything else we can do for you; we are more than happy to help!

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