Tommy Mackey | Page 10

In for warranty work. Dave my service writer handled a couple of issues with ease. Very pleased! Dave my service writer handled a couple of issues with ease. Very pleased! More

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My Ford F150 was consuming an extraordinary amount oil which took me a while to notice because one doesn’t expect this in on any new truck . Finally after several incidents that I caught strange , one day which took me a while to notice because one doesn’t expect this in on any new truck . Finally after several incidents that I caught strange , one day my truck had zero oil in it and I was still 500 miles to next old change .Obviously at this point now even I am sure that I have an engine problem . So it stressed me out after being told that even with a factory warranty this dealership wanted to charge me a down payment of 1400 dls to take engine a part and to try to justify reason for mechanical intervention and produce proof to Ford warranty . And if the engine wasn’t covered for what ever minor reason (which they could have made up ) the entire bill would have fallen on me to pay. They weren’t guaranteeing a full warranty coverage . Can u imagine the cost of a new engine ?? So I knew they were on xx and took it to a different Ford where I was welcomed with a better mechanical resolution, no cost and better treatment . Don’t get scammed . . More

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Hello, service advisor Tommy Mackey provided great customer service and went above and beyond his duties. He provided me with all my options and was very thorough. I look forward to working with him i customer service and went above and beyond his duties. He provided me with all my options and was very thorough. I look forward to working with him in the future with my car maintenance. Thank you for all you do ! More

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The staff there is great. They really take good care of My 2018 G. Thank you so much. I would recommend them to anyone. They really take good care of My 2018 G. Thank you so much. I would recommend them to anyone. More

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Customer service was great, kudos to Tommy, the wait wasn’t great but I understand the delay due to the Insurance Company. I would definitely comeback. wasn’t great but I understand the delay due to the Insurance Company. I would definitely comeback. More

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I’ve been having trouble with my car for months I’ve been taking to the dealership for months they said there’s nothing they can do about they return my car not fixed it now I’m getting nervous every time I’ taking to the dealership for months they said there’s nothing they can do about they return my car not fixed it now I’m getting nervous every time I’m driving my new car. We bought the insurance for you can fix my car. BUT NOBODY IS LISTENING. It’s looks like my money it don’t count YOU. I will like to communicate with someone responsible about this matter. More

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This dealer offers fast friendly service. The service team is well organized, very thorough, and professional. The service team is well organized, very thorough, and professional. More

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The whole service staff is very courteous and knowledgeable. Kathy, Tim and Tommy were all involved in helping me. knowledgeable. Kathy, Tim and Tommy were all involved in helping me. More

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Good service. Great staff. Courteous and informative. Great service overall. Good for the community. Thank you! Great staff. Courteous and informative. Great service overall. Good for the community. Thank you! More

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Tom was able to get my car right in for an oil change. It was done quickly. I had a family emergency and it was ready to go. I will definitely be recommending Napleton to friends and family for needed c It was done quickly. I had a family emergency and it was ready to go. I will definitely be recommending Napleton to friends and family for needed car services. More

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