Toni Spille | Page 4

Always a great experience at Delaware Cadillac Always a great pleasure dealing with Delaware Cadillac and Toni Spille . Fixed my car properly first time & washed it. They are always pleasant. Why Always a great pleasure dealing with Delaware Cadillac and Toni Spille . Fixed my car properly first time & washed it. They are always pleasant. Why do I need to do 25 words? More

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New "Home" found after a long trip! I had been looking for a particular car for several weeks, and had traveled MANY MILES to MANY dealership's only to find the car's I had seen on their I had been looking for a particular car for several weeks, and had traveled MANY MILES to MANY dealership's only to find the car's I had seen on their website, and was supposed to be there on the lot per a prior phone call were either NOT there, or didn't look close to what the picture's on their website looked like. Disappointing! Then I spotted the car I was looking for on Delaware Cadillac's website. I called and spoke to Bob Dominick. I first asked him if the car was ACTUALLY ON THE LOT! I told him of my prior experiences and he wasn't surprised. From there we had a very friendly and lite hearted conversation about it and he went outside, in the cold to check personally to make sure it was there. It was and I made an appointment to see it. I was unable to make the initial appointment due to a family emergency and called Bob to let him know. He was very kind and wished me well in dealing with my family matter and said just give him a call when it was convenient to me. I did just that and then when I arrived at the dealership I met Mike Cassidy. First and foremost of importance to me is the relationship I have with my sales representative / specialist. I have to have confidence in their knowledge of the product, and feel they have a true interest in getting to know me and understand what I'm looking for. And I can tell you that's hard to find in the automotive sales industry today. But, I found just that in Mike Cassidy! I felt a true connection as soon as I met him. Now, I had a bit of a strange trip to finally get to the correct vehicle that fit my needs but that was not Mike's fault. But Mike was with me every step of the way with great support and guidance. Because of his true honesty and interest in my every need and concern I feel I have found more then just a new "Home" dealership to look forward to dealing with in the future, and most definitely will recommend to family and friend's, but also a good salesman I can call a friend. Someone to help guide me and other's I refer through the sometimes stressful process of finding and purchasing a new or used vehicle. Also, a shout out to Toni Spille in service. Her friendly personality and true concern to get my service needs addressed in a timely fashion was greatly appreciated since I live 2 1/2 hours away. If you are looking for a dealership with personnel who really seem interested in you and your vehicle needs then this just could be your new "home" also! More

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A+ service Always helpful and honest. Great service every time. Courteous team that always leaves me satisfied. Came in with an electrics problem and got resolve Always helpful and honest. Great service every time. Courteous team that always leaves me satisfied. Came in with an electrics problem and got resolved asasp. More

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Toni makes us feel like a valued Customer!!!! Toni is so awesome at her job and the consistent superior customer service she has provided to me and my husband over the past 5 years is the reason I Toni is so awesome at her job and the consistent superior customer service she has provided to me and my husband over the past 5 years is the reason I am writing this review. I would like her to be recognized for her efforts and dedication to superior customer service. Toni has always went above and beyond for us and making sure our needs were met. In today's world, I am seeing less and less emphasis and concern for customer satisfaction and customer service. That is not the case with Toni and any of her associates I have had to interact with at Delaware Cadillac. Everyone is always professional, friendly, helpful and appreciative. It is always a pleasure to work with Toni and we would like to especially thank her for going to bat for us with our recent service. It really makes us feel valued as a Customer. Being a manager myself, I cant emphasize enough to my employees the importance of professionalism, providing superior services and experiences to our clients and making them feel valued and appreciated. That is what Toni does every single time! We will be a customer forever and share our positive experiences with everyone we know. I hope that Toni can be recognized for a job well done!!! Thank you Toni!!!!! More

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Mike Cassidy! your the man My visit to the Cadillac dealership in Wilmington DE, was by far the best experience Ive had ever since I start buying cars . Mike Cassidy is a real p My visit to the Cadillac dealership in Wilmington DE, was by far the best experience Ive had ever since I start buying cars . Mike Cassidy is a real professional who not only enjoys making his customers happy , but he also does a very good job doing so. More

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Service with a smile. The staff is always ready to serve you with a smile and a friendly attitude. Your in and out quickly and they perform, no if's or buts, just plan tal The staff is always ready to serve you with a smile and a friendly attitude. Your in and out quickly and they perform, no if's or buts, just plan talk and great service. More

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Roadside Assistance responsive and timely to a flat tire on my car in my garage at home that was replaced with a loner tire and taken to the shop for a new tire the next responsive and timely to a flat tire on my car in my garage at home that was replaced with a loner tire and taken to the shop for a new tire the next day More

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Saab owner, Tony, in Saab repair has been so helpful each and every time, (I'm in there 3-4 times a year), I've needed service and support, I can't say enough abo Tony, in Saab repair has been so helpful each and every time, (I'm in there 3-4 times a year), I've needed service and support, I can't say enough about her professionalism and the quality of the work at Delaware Cadillac. I wouldn't take my car any where else at this point, why would I? This all started because a very good friend mind owns a Cadillac, and he always took his car there. I thought well, I'll give them a try, knowing that they serviced Saab's, well I'm glad I did that. The quality of the work and service is amazzzing. Bill Deering A very happy Customer More

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