Tony Alvarez | Page 3

There are not enough stars to express the quality of service There are not enough stars to express the quality of service that was provided to us. We had been looking for a car for months and had visited many There are not enough stars to express the quality of service that was provided to us. We had been looking for a car for months and had visited many car dealerships. Everywhere we went, it was the same thing: we were just another number. When my wife and I came to Castle, we were greeted by Tony. He made sure from the moment we walked in, we were taken care of as if his own family came in. He did not have the vehicle we wanted, but he took the time to listen to us and then went above and beyond to find what we were looking for, at the price we wanted. The price we talked about was the price we got, not a cent more. Great customer service, devoted time and effort to make sure we looked no further. Tony should be the example for many other car sales men out there. Thanks, Tony! More

by pryckowski Verified Customer Verified Customer

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Worried & concerned After buying a car for our 17 year old Grandson, 5 days later had a check engine light, called & talked to Mark who reassured me that they would take After buying a car for our 17 year old Grandson, 5 days later had a check engine light, called & talked to Mark who reassured me that they would take care of it & if there was an issue with the engine or trans they would get us another car, Brought the car in & was told they didn’t have a fog machine to make sure everything was ok & was told they would call me at the end of the week & still haven’t heard back, can’t believe my issue wasn’t taken care of after they had the car for 5 hours....Also Tony told me that they would put a big red bow on the car so when we brought my Grandson in acting like we were looking for a car he would see his birthday present, he said he didn’t have a bow....Then told me they would include car mats which Tony said he would go to Walmart to buy, took a week and a half cause he kept telling me he didn’t have a chance to go get them, then when he finally got them, I went in only to get used ones that he said came out of a 2015 vehicle,very disappointed, hopefully I will get a call back from service department to recheck why we had an error (service engine light did go off in its own???) More

by nancy71361 Verified Customer Verified Customer

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Tried to support a sales team member We came to Castle Subaru because we’ve had excellent service working with Tony at other dealers. Only to be highly disappointed in the customer servic We came to Castle Subaru because we’ve had excellent service working with Tony at other dealers. Only to be highly disappointed in the customer service provided by the rude finance manager, I believe David was a tad upset that we didn’t allow him to finance our purchase, when we brought the check to David he wasn’t interested in assisting us only pushing us off to the next guy although he was the only familiar face at the time. He mentioned how we should’ve given him the opportunity to beat our rate and overused the word “Whatever”. More

by Notafanofrudeness Verified Customer Verified Customer

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Good Experience They really tried to help me get the kind of car I wanted and for the price that I was trying to get. Very friendly. They really tried to help me get the kind of car I wanted and for the price that I was trying to get. Very friendly. More

by CJONES176 Verified Customer Verified Customer

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Great People The sales staff are great, not pushy! Whenever I asked for a moment to talk with my wife Tony was like yep an stepped away. I would recommend Castle The sales staff are great, not pushy! Whenever I asked for a moment to talk with my wife Tony was like yep an stepped away. I would recommend Castle to anyone that is looking for new or used vehicle! Thanks Tony! More

by truckerguy2010 Verified Customer Verified Customer

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A non review There are plenty of dealerships in the area and I would advise everyone to shop elsewhere Ever get the feeling you’ve been cheated? Next There are plenty of dealerships in the area and I would advise everyone to shop elsewhere Ever get the feeling you’ve been cheated? Next More

by Unhappy customer Verified Customer Verified Customer

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Great Customer Service Great customer service, the staff were very nice and friendly. They helped us pick the perfect car for our family that fit in our budget. Great customer service, the staff were very nice and friendly. They helped us pick the perfect car for our family that fit in our budget. More

by LAUREN.N.KADISH Verified Customer Verified Customer

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Great experience Had a good experience buying this Ford festiva this wasn't the vehicle I wanted but after driving the car and liking the way the car handle and great Had a good experience buying this Ford festiva this wasn't the vehicle I wanted but after driving the car and liking the way the car handle and great on fuel More

by MGEOKAS854 Verified Customer Verified Customer

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