Tony Alvarez | Page 2

Good experience Everyone was very friendly and helpful. Easy to work with and very understanding. I told them what my price range was and they helped me get what I ne Everyone was very friendly and helpful. Easy to work with and very understanding. I told them what my price range was and they helped me get what I needed in my range . More

by TSTOT32 Verified Customer Verified Customer

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Great customer service was great. They got me in and out with no hassles pressure. The family and I are very happy. Great job guys! I would recommend Castle To all my friends. They got me in and out with no hassles pressure. The family and I are very happy. Great job guys! I would recommend Castle To all my friends. More

by CHISISIG Verified Customer Verified Customer

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Quick, easy, professional The salesman was friendly and professional. I didn't feel pressured into doing something I didn't want to do. He helped me get exactly what I wanted. The salesman was friendly and professional. I didn't feel pressured into doing something I didn't want to do. He helped me get exactly what I wanted. More

by milan.maxwell Verified Customer Verified Customer

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Castle Subabru sold me an unsafe 2013 Honda Pilot Although I was only allowed to select one complaint type, my complaint also encompasses poor Customer Sales/Service. I was sold an unsafe 2013 Honda P Although I was only allowed to select one complaint type, my complaint also encompasses poor Customer Sales/Service. I was sold an unsafe 2013 Honda Pilot from Tony Alvarez; Sales Consultant at Castle Subaru Mitsubishi in Portage, Indiana on 12.22.2018 After driving the car one week the indicator for required maintenance displayed on the dashboard of the 2013 Honda Pilot. On Monday 12.31.2018 I took the 2013 Honda Pilot to Honda of Joliet to find out what was causing the poor handling and slow braking issues while driving. Upon my arrival I requested for them to inspect the car for the issues I was experiencing while driving, I explained that the car was not driving/handling the road well. I told them that I just purchased the vehicle and that there were service indicator lights displayed on the dashboard and that I wanted them to check that out as well. After a reasonably quick inspection the Service Advisor summoned me to the work area where my vehicle was being inspected, he had the Service Technician show me the damage that was causing the poor driving/handling. He told me that some of the damage/repairs would be covered under Honda warranty and some of the damage would not. He showed me where someone used a hammer of some sort and damaged the Front Right Axle Shaft. The Right Axle was leaking and needed to be replaced and repaired and would not be covered under warranty. The front and rear brakes were low however the rear brakes were in much worse condition than the front brakes, also not covered. He also found the Compliance Bushing on the driverside was leaking profusely, which also needed to be replaced and repaired. After giving me a full detailed description of all the work needed I agreed to have the repairs done. The parts would need to be ordered and instead of me continuing to drive an unsafe vehicle, the Service Technician suggested that the Service Advisor set me up with a loaner vehicle. My vehicle was repaired and I picked it up on Friday 1.4.2019 costing me $878.29 Today, 01.08.2019 after dropping my children at school in Highland, IN the indicator for service engine light displayed on the dashboard. I prayed that the car would make the distance from Indiana to the dealership in Joliet, IL I am waiting to see what the Service Technician at the dealership will report back to me with the other issues this car has and will need repaired that wont be covered under a factory warranty. This dealership knowingly sold me an unsafe vehicle. I have made attempts to reach both the salesman as well as the general manger via phone calls, text msgs and email with out any success. I have filed a complaint with the BBB and intend to pursue this further. More

by 4ughmo Verified Customer Verified Customer

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I have already responded to the dealership with no response from them so that tells you alot. In short, I purchased a lower priced vehicle ($6000.00 plus my trade) which was not warrantied but I had been ass from them so that tells you alot. In short, I purchased a lower priced vehicle ($6000.00 plus my trade) which was not warrantied but I had been assured that it had been gone thru and everything was in order. I had trouble before I got out of the parking lot. Salesman Tony was great, manager was rude. By the time I got the car home airbag light had come on and that was shortly followed by the check engine light, This was supposedly fixed by the dealership while I waited. I had been assured the vehicle had been inspected by the dealership but obviously had not been. Auto setting on lights does not work, battery is corroded to the point where I am going to have to replace the connectors, and all fluids low. I am going to have to replace the Mass Air Flow Sensor ($148.00) and have the other problems fixed at my expense. Be careful buying a non warrantied used car from here. More

by TDAVIDSON25 Verified Customer Verified Customer

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Excellent service with a smile!! I bought my SUV at Castle. Excellent service from the beginning until delivery of my vehicle. FREE oil changes, FREE hand car washes and a very know I bought my SUV at Castle. Excellent service from the beginning until delivery of my vehicle. FREE oil changes, FREE hand car washes and a very knowledgeable staff from the show room floor to the service department has me and my husband very happy customers!! Thank you Castle for all you do for us!! More

by pennyoneill Verified Customer Verified Customer

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Took double the time I was quoted The person cutting keys and programming them needs retrained. Also car payment was $125 more than originally told. I wouldn’t go back for another vehi The person cutting keys and programming them needs retrained. Also car payment was $125 more than originally told. I wouldn’t go back for another vehicle. It took 2 weeks to get my second key, and took longer than they told me, I was almost late to work. Don’t let a person leave the lot in a vehicle thinking they will pay one price, then shock them when the first bank doesn’t accept. I never would have agreed to the new deal, if I wasn’t already out money and my other vehicle. More

by cole198069 Verified Customer Verified Customer

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Internet Purchase Did my car shopping on the internet; Carnax, Cargurus, Autofinder, etc. Found this car from Castle Subaru listed on Cargurus. Called dealership to g Did my car shopping on the internet; Carnax, Cargurus, Autofinder, etc. Found this car from Castle Subaru listed on Cargurus. Called dealership to get more info and negotiate selling price. Drove 3 hours to dealership. Everything was as promised. Completed paper work and drive car home. Love the car and very pleasant buying process. More

by Happy Verified Customer Verified Customer

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Great people. Awesome people, never pushy but always there to help and answer any and all questions. Tony the salesmen was the greatest. I would recommend them to Awesome people, never pushy but always there to help and answer any and all questions. Tony the salesmen was the greatest. I would recommend them to anyone More

by LSPD55 Verified Customer Verified Customer

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Quality vehicle I recently purchased a used vehicle from Tony at Castle. Tony was great to work with and the vehicle was in great condition, super happy with everythi I recently purchased a used vehicle from Tony at Castle. Tony was great to work with and the vehicle was in great condition, super happy with everything. Would definitely buy there again. More

by MIKESHAD Verified Customer Verified Customer

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